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System and method for third party monitoring of voice and video calls

  • US 10,277,640 B2
  • Filed: 01/29/2018
  • Issued: 04/30/2019
  • Est. Priority Date: 04/07/2016
  • Status: Active Grant
First Claim
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1. A monitoring center for monitoring a review of an inmate communication session, the monitoring center comprising:

  • a monitoring server configured to schedule a reviewer from among a plurality of reviewers to monitor the inmate communication session; and

    a monitoring station configured to require the reviewer to perform a task to determine whether the reviewer is monitoring the inmate communication session when data relating to the inmate communication session has not been received from the reviewer within a predetermined amount of time.

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