System and method for third party monitoring of voice and video calls

• US 10,277,640 B2
• Filed: 01/29/2018
• Issued: 04/30/2019
• Est. Priority Date: 04/07/2016
• Status: Active Grant

• Current Assignee: Global Tel-Link Corporation
• Original Assignee: Global Tel-Link Corporation
• Inventors: Hodge, Stephen Lee
• Primary Examiner(s): Nguyen, Quynh H
• Application Number:
  US15/882,321
• Publication Number:
  US 20180167421A1
• Time in Patent Office: 456 Days
• Field of Search: 379188, 379200, 379249, 370259, 370352
• CPC Class Codes: G06V 40/172 Classification, e.g. identification
• CPC Class Codes: G06V 40/197 Matching; Classification
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04M 2201/41 using speaker recognition
• CPC Class Codes: H04M 2201/50 Telephonic communication in combination with video communication
• CPC Class Codes: H04M 2203/303 Marking
• CPC Class Codes: H04M 2203/558 Databases
• CPC Class Codes: H04M 2203/60 related to security aspects in telephonic communication systems
• CPC Class Codes: H04M 2203/6054 Biometric subscriber identification
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04N 7/141 between two video terminals, e.g. videophone telephonic communication systems combined with television receiver for reception of entertainment or information matter H04M11/085
• CPC Class Codes: H04N 7/155 involving storage of or access to video conference sessions tracking arrangements for later retrieval of a computer conference content or participants activities H04L12/1831

Abstract

A system is described herein that facilitates the monitoring of inmate communications. The system provides a remotely-accessible means for a reviewer to monitor a call between an inmate and another person. The system includes a monitoring server and a monitoring station. The monitoring server is configured to receive a call and call information from a communication center and process the call for monitoring, schedule a review of the call; and store the call, the call information, and scheduling data. The monitoring station is configured to receive the call and the call information from the monitoring server based on the scheduling data, and to display the identifying information and facilitate the review of the call.

Claims

1. A monitoring center for monitoring a review of an inmate communication session, the monitoring center comprising:

a monitoring server configured to schedule a reviewer from among a plurality of reviewers to monitor the inmate communication session; and

a monitoring station configured to require the reviewer to perform a task to determine whether the reviewer is monitoring the inmate communication session when data relating to the inmate communication session has not been received from the reviewer within a predetermined amount of time.

2. The monitoring center of claim 1, wherein the data comprises:

an alert notifying of suspicious behavior occurring within the inmate communication session;

an annotation notifying of the suspicious behavior;

or

a bookmark notifying of the suspicious behavior.

3. The monitoring center of claim 1, wherein the monitoring server is further configured to monitor whether the data has been received from the reviewer at the monitoring station within the predetermined amount of time.

4. The monitoring center of claim 1, wherein the task comprises:

entry of a response to a question by the reviewer;

entry of a code by the reviewer;

or

entry of a biometric verification by the reviewer.

5. The monitoring center of claim 1, wherein the monitoring server is further configured to generate a schedule, the schedule including a designation of the reviewer or a monitoring station associated with the reviewer to review the inmate communication session.

6. The monitoring center of claim 1, wherein the monitoring server is configured to schedule the reviewer in accordance with data relating to one or more parties associated with the inmate communication session, data relating to an availability of the plurality of reviewers, or data relating to one or more previous inmate communication sessions.

7. The monitoring center of claim 1, wherein the monitoring station comprises:

a network interface device configured to receive the inmate communication session from the monitoring server; and

at least one processor, associated with the network interface device, configured to require the reviewer to perform a task to determine whether the reviewer is monitoring the inmate communication session when the data has not been received from the reviewer within the predetermined amount of time.

8. The monitoring center of claim 7, wherein the monitoring station is associated with a user interface, the user interface comprising:

a control panel including one or more controls to facilitate review of the inmate communication session by the reviewer; and

a message panel configured to receive input from the reviewer in response to the reviewer performing the task.

9. The monitoring center of claim 1, wherein the monitoring station is configured to perform an action affecting the inmate communication session in response to the data being received from the reviewer within the predetermined amount of time.

10. The monitoring center of claim 9, wherein the action comprises:

an interruption of the inmate communication session;

an issuance of a warning to one or more parties of the inmate communication session;

a disconnection of the inmate communication session;

or

a superimposition of an audible or visual message into the inmate communication session to describe a reason for the disconnection.

27. The monitoring center of claim 1, wherein the inmate communication session is between an inmate within a prison and an outsider remote from the prison.

11. A monitoring station for monitoring a review of an inmate communication session, the monitoring station comprising:

a network interface device configured to receive the inmate communication session; and

at least one processor, associated with the network interface device, configured to require the reviewer to perform a task to determine whether a reviewer is monitoring the inmate communication session when data relating to the inmate communication session has not been received from the reviewer within a predetermined amount of time,

wherein the reviewer is scheduled from among a plurality of reviewers to monitor the inmate communication session.

12. The monitoring station of claim 11, wherein the data comprises:

an alert notifying of suspicious behavior occurring within the inmate communication session;

an annotation notifying of the suspicious behavior;

or

a bookmark notifying of the suspicious behavior.

13. The monitoring station of claim 11, wherein the at least one processor is further configured to monitor whether the data has been received from the reviewer within the predetermined amount of time.

14. The monitoring station of claim 11, wherein the task comprises:

entry of a response to a question by the reviewer;

entry of a code by the reviewer;

or

entry of a biometric verification by the reviewer.

15. The monitoring station of claim 11, wherein the reviewer is scheduled in accordance with data relating to one or more parties associated with the inmate communication session, data relating to an availability of the plurality of reviewers, or data relating to one or more previous inmate communication sessions.

16. The monitoring station of claim 11, wherein the network interface device is configured to receive the inmate communication session from a monitoring server communicatively coupled to the monitoring station, and

wherein the monitoring server is configured to schedule the reviewer to monitor the inmate communication session.

17. The monitoring station of claim 11, wherein the monitoring station is associated with a user interface, the user interface comprising:

a control panel including one or more controls to facilitate review of the inmate communication session by the reviewer; and

a message panel configured to receive input from the reviewer in response to the reviewer performing the task.

18. The monitoring station of claim 11, wherein the monitoring station is configured to perform an action affecting the inmate communication session in response to the data being received from the reviewer within the predetermined amount of time.

19. The monitoring station of claim 18, wherein the action comprises:

an interruption of the inmate communication session;

an issuance of a warning to one or more parties of the inmate communication session;

a disconnection of the inmate communication session;

or

a superimposition of an audible or visual message into the inmate communication session to describe a reason for the disconnection.

28. The monitoring station of claim 11, wherein the inmate communication session is between an inmate within a prison and an outsider remote from the prison.

20. A monitoring server for monitoring a review of an inmate communication session, the monitoring server comprising:

a network interface device configured to receive the inmate communication session; and

at least one processor, associated with the network interface device, configured to;

schedule a reviewer from among a plurality of reviewers to monitor the inmate communication session, and

receive data relating to a task performed by the reviewer, the reviewer being required to perform the task when data relating to the inmate communication session has not been received from the reviewer within a predetermined amount of time.

21. The monitoring server of claim 20, wherein the data relating to the inmate communication session comprises:

an alert notifying of suspicious behavior occurring within the inmate communication session;

an annotation notifying of the suspicious behavior;

or

a bookmark notifying of the suspicious behavior.

22. The monitoring server of claim 20, wherein the at least one processor is further configured to monitor whether the data relating to the inmate communication session has been received from the reviewer within the predetermined amount of time.

23. The monitoring server of claim 20, wherein the task comprises:

entry of a response to a question by the reviewer;

entry of a code by the reviewer;

or

entry of a biometric verification by the reviewer.

24. The monitoring server of claim 20, wherein the at least one processor is configured to schedule the reviewer in accordance with data relating to one or more parties associated with the inmate communication session, data relating to an availability of the plurality of reviewers, or data relating to one or more previous inmate communication sessions.

25. The monitoring server of claim 20, wherein the at least one processor is further configured to perform an action affecting the inmate communication session in response to the data being received from the reviewer within the predetermined amount of time.

26. The monitoring server of claim 25, wherein the action comprises:

an interruption of the inmate communication session;

an issuance of a warning to one or more parties of the inmate communication session;

a disconnection of the inmate communication session;

or

a superimposition of an audible or visual message into the inmate communication session to describe a reason for the disconnection.

29. The monitoring server of claim 20, wherein the inmate communication session is between an inmate within a prison and an outsider remote from the prison.