Escalation of feedback instances

• US 10,277,666 B2
• Filed: 03/31/2015
• Issued: 04/30/2019
• Est. Priority Date: 03/31/2015
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Fan, James W., Aaron, Jeffrey A.
• Primary Examiner(s): Tiv, Backhean
• Application Number:
  US14/675,678
• Publication Number:
  US 20160294923A1
• Time in Patent Office: 1,491 Days
• CPC Class Codes: G06F 11/00 Error detection; Error correction; Monitoring error detection, correction or monitoring in information storage based on relative movement between record carrier and transducer G11B20/18; monitoring, i.e. supervising the progress of recording or reproducing G11B27/36; in static stores G11C29/00
• CPC Class Codes: G06F 11/0709 in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
• CPC Class Codes: G06F 11/3006 where the computing system is distributed, e.g. networked systems, clusters, multiprocessor systems multiprogramming arrangements G06F9/46; allocation of resources G06F9/50
• CPC Class Codes: G06F 11/3409 for performance assessment
• CPC Class Codes: G06F 21/55 Detecting local intrusion or implementing counter-measures
• CPC Class Codes: G06Q 90/00 Systems or methods specially adapted for administrative, commercial, financial, managerial or supervisory purposes, not involving significant data processing
• CPC Class Codes: H04L 41/0893 Assignment of logical groups to network elements
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 47/762 triggered by the network
• CPC Class Codes: H04L 47/822 Collecting or measuring resource availability data
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46

Abstract

Concepts and technologies disclosed herein are directed to escalation of feedback instances. In one aspect disclosed herein, a feedback instance escalation resolver (“FIER”) system can receive a feedback instance escalation request from an original feedback instance. The feedback instance escalation request can identify a deficiency in the original feedback instance. The FIER system can examine the feedback instance escalation request and an objective of the original feedback instance to identify a new objective of an escalated feedback instance. The FIER system can create a definition for the escalated feedback instance to satisfy the objective and can map the definition for the escalated feedback instance to an existing feedback instance model. The FIER system can generate a feedback instance escalation realization request directed to a feedback instance orchestrator and controller (“FIOC”) system. The feedback instance escalation realization request can instruct the FIOC system to realize the escalated feedback instance.

Claims

1. A system, comprising:

a processing unit; and

a memory unit that stores instructions that, when executed by the processing unit, cause the processing unit to perform operations comprising

receiving a feedback instance escalation request from an original feedback instance, wherein the feedback instance escalation request identifies a deficiency in the original feedback instance,

examining the feedback instance escalation request and an objective of the original feedback instance to identify a new objective of an escalated feedback instance to cure the deficiency of the original feedback instance,

creating a definition for the escalated feedback instance to satisfy the objective,

mapping the definition for the escalated feedback instance to an existing feedback instance model, and

generating a feedback instance escalation realization request directed to a feedback instance orchestrator and controller system, wherein the feedback instance escalation realization request instructs the feedback instance orchestrator and controller system to realize the escalated feedback instance based upon the existing feedback instance model to satisfy the objective and cure the deficiency in the original feedback instance.

2. The system of claim 1, wherein the definition for the escalated feedback instance comprises a target and an input to satisfy, at least in part, the new objective.

3. The system of claim 2, wherein mapping the definition for the escalated feedback instance to the existing feedback instance model comprises mapping the definition for the escalated feedback instance to an active feedback instance model.

4. The system of claim 3, wherein mapping the definition for the escalated feedback instance to the active feedback instance model comprises utilizing a table of all or a relevant subset of available active feedback instance models comprising the active feedback instance model to map the definition for the escalated feedback instance to the active feedback instance model.

5. The system of claim 3, wherein mapping the definition for the escalated feedback instance to the existing feedback instance model comprises mapping the definition for the escalated feedback instance to the active feedback instance model and a further active feedback instance model;

and wherein the operations further comprise;

calculating a distance score for the active feedback instance model from the definition for the escalated feedback instance and a further distance score for the further active feedback instance model from the definition for the escalated feedback instance; and

selecting either the distance score or the further distance score based upon a closest match to the definition for the escalated feedback instance.

6. The system of claim 2, wherein mapping the definition for the escalated feedback instance to the existing feedback instance model comprises mapping the definition for the escalated feedback instance to a non-active feedback instance model.

7. The system of claim 6, wherein mapping the definition for the escalated feedback instance to the non-active feedback instance model comprises utilizing a table of all or a relevant subset of available non-active feedback instance models comprising the non-active feedback instance model to map the definition for the escalated feedback instance to the non-active feedback instance model.

8. The system of claim 6, wherein mapping the definition for the escalated feedback instance to the existing feedback instance model comprises mapping the definition for the escalated feedback instance to the non-active feedback instance model and a further non-active feedback instance model;

and wherein the operations further comprise;

calculating a distance score for the non-active feedback instance model from the definition for the escalated feedback instance and a further distance score for the further non-active feedback instance model from the definition for the escalated feedback instance; and

selecting either the distance score or the further distance score based upon a closest match to the definition for the escalated feedback instance.

9. A computer-readable storage medium comprising computer-executable instructions that, when executed by a processing unit of a system, cause the system to perform operations comprising:

receiving a feedback instance escalation request from an original feedback instance, wherein the feedback instance escalation request identifies a deficiency in the original feedback instance;

examining the feedback instance escalation request and an objective of the original feedback instance to identify a new objective of an escalated feedback instance to cure the deficiency of the original feedback instance;

creating a definition for the escalated feedback instance to satisfy the objective;

mapping the definition for the escalated feedback instance to an existing feedback instance model; and

generating a feedback instance escalation realization request directed to a feedback instance orchestrator and controller system, wherein the feedback instance escalation realization request instructs the feedback instance orchestrator and controller system to realize the escalated feedback instance based upon the existing feedback instance model to satisfy the objective and cure the deficiency in the original feedback instance.

10. The computer-readable storage medium of claim 9, wherein the definition for the escalated feedback instance comprises a target and an input to satisfy, at least in part, the new objective.

11. The computer-readable storage medium of claim 10, wherein mapping the definition for the escalated feedback instance to the existing feedback instance model comprises mapping the definition for the escalated feedback instance to an active feedback instance model.

12. The computer-readable storage medium of claim 11, wherein mapping the definition for the escalated feedback instance to the active feedback instance model comprises utilizing a table of all or a relevant subset of available active feedback instance models comprising the active feedback instance model to map the definition for the escalated feedback instance to the active feedback instance model.

13. The computer-readable storage medium of claim 11, wherein mapping the definition for the escalated feedback instance to the existing feedback instance model comprises mapping the definition for the escalated feedback instance to the active feedback instance model and a further active feedback instance model;

and wherein the operations further comprise;

calculating a distance score for the active feedback instance model from the definition for the escalated feedback instance and a further distance score for the further active feedback instance model from the definition for the escalated feedback instance; and

selecting either the distance score or the further distance score based upon a closest match to the definition for the escalated feedback instance.

14. The computer-readable storage medium of claim 10, wherein mapping the definition for the escalated feedback instance to the existing feedback instance model comprises mapping the definition for the escalated feedback instance to a non-active feedback instance model.

15. The computer-readable storage medium of claim 14, wherein mapping the definition for the escalated feedback instance to the non-active feedback instance model comprises utilizing a table of all or a relevant subset of available non-active feedback instance models comprising the non-active feedback instance model to map the definition for the escalated feedback instance to the non-active feedback instance model.

16. The computer-readable storage medium of claim 14, wherein mapping the definition for the escalated feedback instance to the existing feedback instance model comprises mapping the definition for the escalated feedback instance to the non-active feedback instance model and a further non-active feedback instance model;

and wherein the operations further comprise;

calculating a distance score for the non-active feedback instance model from the definition for the escalated feedback instance and a further distance score for the further non-active feedback instance model from the definition for the escalated feedback instance; and

selecting either the distance score or the further distance score based upon a closest match to the definition for the escalated feedback instance.

17. A system, comprising:

a processing unit; and

a memory unit that stores instructions that, when executed by the processing unit, cause the processing unit to perform operations comprising

receiving a feedback instance escalation realization request to realize an escalated feedback instance based upon an existing feedback instance model to satisfy an objective and to cure a deficiency in an original feedback instance,

determining whether to activate a non-active feedback instance model as the existing feedback instance model upon which to realize the escalated feedback instance or to associate the feedback instance escalation realization request with an active feedback instance based upon an active feedback instance model as the existing feedback instance model upon which to realize the escalated feedback instance, and

if a determination to activate the non-active feedback instance model as the existing feedback instance model is made, retrieving the non-active feedback instance model and activating the escalated feedback instance based upon the non-active feedback instance model.

18. The system of claim 17, wherein the operations further comprise if a determination to activate the active feedback instance model as the existing feedback instance model is made, associating the feedback instance escalation realization request with the active feedback instance model to realize the active feedback instance as the escalated feedback instance.

19. The system of claim 17, wherein determining whether to activate the non-active feedback instance model as the existing feedback instance model upon which to realize the escalated feedback instance comprises determining whether to reactivate the non-active feedback instance model as the existing feedback instance model upon which to realize the escalated feedback instance.

20. The system of claim 17, wherein the deficiency in the original feedback instance comprises a deficiency in a number of actors, a type of actor, an inactivity of a particular actor, a number of operational parameter, a type of operational parameter, an analytic application, or another attribute.