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Systems and methods for using caller data to set an operational mode of a phone switch

  • US 10,278,009 B2
  • Filed: 05/07/2018
  • Issued: 04/30/2019
  • Est. Priority Date: 11/30/2012
  • Status: Active Grant
First Claim
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1. A non-transitory computer-readable medium having stored thereon program instructions that upon execution by one or more processors, cause performance of a set of operations comprising:

  • a record manager receiving, via a communication interface, caller data corresponding to a phone call initiated by a phone terminal;

    responsive to the record manager receiving the caller data, the record manager retrieving from a data storage a first school-record corresponding to the received caller data, wherein the first school-record is associated with a second school-record;

    the record manager retrieving from the data storage the second school-record;

    the record manager making a determination that the first school-record is associated with a closed operational-status; and

    responsive to the record manager making the determination that the first school-record is associated with the closed operational-status, the record manager causing an administrator phone-number corresponding to the second school-record to be added to an outbound-call list associated with a workstation terminal.

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