Visual representation of end user response time in a multi-tiered network application

• US 10,284,444 B2
• Filed: 02/29/2016
• Issued: 05/07/2019
• Est. Priority Date: 02/29/2016
• Status: Active Grant

• Current Assignee: NetScout Systems Incorporated
• Original Assignee: Airmagnet (NetScout Systems Incorporated)
• Inventors: Akens, Geoff, Laver, Bryan K., Vogt, Robert
• Primary Examiner(s): Wasel, Mohamed A
• Application Number:
  US15/056,596
• Publication Number:
  US 20170250880A1
• Time in Patent Office: 1,163 Days
• CPC Class Codes: H04L 41/0631 using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
• CPC Class Codes: H04L 41/142 using statistical or mathematical methods
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 41/5067 Customer-centric QoS measurements
• CPC Class Codes: H04L 43/045 for graphical visualisation of monitoring data
• CPC Class Codes: H04L 43/0852 Delays

Abstract

A method for visual representation of end user response time (EURT) in a multi-tiered network application is provided. Search criteria for searching a repository of client statistics records is received. The search criteria specifies identification information pertaining to a user of a multi-tiered network application experiencing application performance problems and a time period associated with the application performance problems. The identification information identifies an IP address of user'"'"'s computing device. A plurality of client statistics records matching the search criteria is retrieved from the repository. The retrieved plurality of client statistics records is sorted based on measurements of performance parameters. A graph representing relevant topology hierarchy of the multi-tiered network application is presented to a user based on the sorted client statistics records. The graph visually identifies connections between nodes of the multi-tiered application. The identified connections include potential root-causes of the specified application performance problems.

Claims

1. A method for visual representation of end user response time in a multi-tiered network application in a network analyzer device coupled to a network, the method comprising the steps of:

receiving, by a processor of the network analyzer device, search criteria for searching a repository of client statistics records, the search criteria specifying identification information pertaining to a user of a multi-tiered network application experiencing one or more application performance problems and a time period associated with the one or more application performance problems, the identification information identifying an IP address of user'"'"'s computing device;

retrieving from the repository, by a processor, a plurality of client statistics records matching the search criteria;

sorting, by the processor, the retrieved plurality of client statistics records based on measurements of performance parameters;

presenting a graph in the network analyzer device representing relevant topology hierarchy of the multi-tiered network application based on the sorted client statistics records, the graph visually identifying one or more connections between nodes of the multi-tiered network application; and

presenting a plurality of edges interconnecting the hierarchy of node objects wherein a width of an edge interconnecting node objects is dependent upon a determined largest End User Response Time (EURT) of the interconnected nodes, wherein the identified connections comprise potential root-causes of the one or more application performance problems.

2. The method of claim 1, wherein presenting a graph further comprises:

generating a hierarchy of node objects representing network devices relevant to the application performance problems;

assigning corresponding breadth and depth values to each of the generated nodes; and

presenting the hierarchy of node objects so that depth values associated with each node increase in dimension from left to right and breadth values associated with each node increase in dimension from top to bottom.

3. The method of claim 1, further comprising visually identifying at least one performance problem domain associated with the one or more application performance problems, wherein the performance problem domain comprises at least one of:

a client environment domain, a server environment domain, a network domain and a software application domain.

4. The method of claim 1, wherein presenting a graph further comprises visually presenting the measurements of performance parameters in descending order.

5. The method of claim 1, wherein visually identifying the one or more connections further comprises presenting the one or more connections according to a color coding scheme.

6. The method of claim 5, wherein presenting a graph further comprises comparing the measurements of performance parameters against a plurality of predefined historic data thresholds indicative of acceptable, degraded performance, and excessively degraded performance and wherein the color coding scheme is indicative of the comparison.

7. The method of claim 1, wherein presenting a graph further comprises determining a maximum value of the measurements of performance parameters and wherein the edge associated with the maximum value is visually presented as having a predetermined width indicative of the maximum value.

8. The method of claim 7, wherein presenting the plurality of edges further comprises comparing respective values of the measurements of performance parameters associated with each edge with the maximum value and presenting the plurality of edges so that the ratios between widths of each edge and the predetermined width are substantially equal to the ratios of respective performance parameter values and the maximum value.

9. A network analyzer device coupled to a network for visual representation of end user response time, in a multi-tiered network application, the network analyzer device comprising one or more processors, one or more computer-readable storage devices, and a plurality of program instructions stored on at least one of the one or more storage devices for execution by at least one of the one or more processors, the plurality of program instructions comprising:

program instructions to receive search criteria for searching a repository of client statistics records, the search criteria specifying identification information pertaining to a user of a multi-tiered network application experiencing one or more application performance problems and a time period associated with the one or more application performance problems, the identification information identifying an IP address of user'"'"'s computing device;

program instructions to retrieve from the repository a plurality of client statistics records matching the search criteria;

program instructions to sort the retrieved plurality of client statistics records based on measurements of performance parameters; and

program instructions to present a graph in the network analyzer device representing relevant topology hierarchy of the multi-tiered network application based on the sorted client statistics records, the graph visually identifying one or more connections between nodes of the multi-tiered network application;

program instructions to generate a hierarchy of node objects representing network devices relevant to the application performance problems; and

program instructions to present a plurality of edges interconnecting the hierarchy of node objects wherein a width of an edge interconnecting node objects is dependent upon a determined largest End User Response Time (EURT) of the interconnected nodes, wherein the identified connections comprise potential root-causes of the one or more application performance problems.

10. The computer system of claim 9, wherein the program instructions to present the graph further comprise:

program instructions to assign corresponding breadth and depth values to each of the generated nodes; and

program instructions to present the hierarchy of node objects so that depth values associated with each node increase in dimension from left to right and breadth values associated with each node increase in dimension from top to bottom.

11. The computer system of claim 9, further comprising program instructions to visually identify at least one performance problem domain associated with the one or more application performance problems, wherein the performance problem domain comprises at least one of:

a client environment domain, a server environment domain, a network domain and a software application domain.

12. The computer system of claim 9, wherein the program instructions to present the graph further comprise program instructions to visually present the measurements of performance parameters in descending order.