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Email based SLAs management for effective business

  • US 10,284,569 B2
  • Filed: 12/27/2016
  • Issued: 05/07/2019
  • Est. Priority Date: 12/27/2016
  • Status: Active Grant
First Claim
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1. A method, comprising:

  • determining, using one or more processors, that a message sent using a sender account to a first user account of an email application is unopened for a first predetermined amount of time; and

    in response to determining that the message is unopened for the first predetermined amount of time;

    transmitting the message to a second user account on a predetermined escalation list, wherein the predetermined escalation list is configured using the sender account prior to sending the message to the first user account; and

    restricting the first user account from performing an action associated with the message.

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