Systems and methods for managing distributed sales, service and repair operations

• US 10,291,720 B2
• Filed: 12/12/2016
• Issued: 05/14/2019
• Est. Priority Date: 12/12/2016
• Status: Active Grant

• Current Assignee: David Milman
• Original Assignee: David Milman
• Inventors: Milman, David
• Primary Examiner(s): Meky, Moustafa M
• Application Number:
  US15/376,328
• Publication Number:
  US 20180167463A1
• Time in Patent Office: 883 Days
• CPC Class Codes: H04L 41/5061 characterised by the interaction between service providers and their network customers, e.g. customer relationship management
• CPC Class Codes: H04L 67/01 Protocols
• CPC Class Codes: H04L 67/141 Setup of application sessions admission control or resource allocation in data switching networks H04L47/70

Abstract

The systems and methods of the present disclosure are generally related to managing distributed sales, service and repair operations. In particular, the systems and methods of the present disclosure relate to managing a distributed network of sales, service and/or repair operations that include automated features.

Claims

1. A system to automatically establish a remote connection between a particular client device and a remote computer device, the system comprising:

retrieving, at a processor of a computer device, a unique identification of the particular client device, wherein the unique identification of the client device is based on at least any two of;

a customer computer mother board model number, a customer device mother board model number, a customer computer processor identification, a customer device processor identification, a customer computer media access code address, a customer device media access code address, a customer computer hard-drive serial number, a customer device hard-drive serial number, a customer computer mother-board serial number, or a customer device mother-board serial number;

determining, using the processor of the computer device, whether the unique identification of the particular client device matches an entry stored in a memory;

automatically establishing a remote connection between the remote computer device and the particular client device when the unique identification of the particular client device is determined to match the entry stored in the memory.

2. The system of claim 1, further comprising:

automatically transmitting, from a first processor of the particular client device, a request to establish a remote connection, wherein the request is transmitted in response to the particular client device experiencing an error condition; and

automatically establishing the remote connection between the remote computer system and the particular client device when the request is received at a second processor of the remote computing system.

3. The system of claim 2, wherein a processor, executing a module automatically establishes the connection between the particular client device and the remote computer device in response to at least one of:

the remote computing device initiating contact on a predetermined day/time;

the particular client device initiating contact on a predetermined day/time;

the particular client device initiating contact anytime the client device experiences an error;

or a third-party application programming interface (API) initiating contact, and wherein the unique identification of the client device is based on at least any three of;

a customer computer mother board model number, a customer device mother board model number, a customer computer processor identification, a customer device processor identification, a customer computer media access code address, a customer device media access code address, a customer computer hard-drive serial number, a customer device hard-drive serial number, a customer computer mother-board serial number, a customer device mother-board serial number.

4. The system of claim 2, wherein activation of the remote connection establishment module causes the processor to generate a data entry display on a display device of the particular client device, wherein the data entry display includes a problem identification area where a user can enter a description of a problem associated with the particular client device.

5. The system of claim 2, further comprising:

determining whether the client account associated with the particular client device is current, wherein the remote connection between the remote computer system and the particular client device is established only when the client account associated with the particular client device is determined to be current.

6. The system of claim 2, further comprising:

displaying on a display device of the particular client device, using a processor of the particular client device, an indication whether the remote connection was established.

7. The system of claim 2, further comprising:

generating a display, using a processor of the remote computer system, on a display device of the remote computer system an indication of a problem associated with the particular client device only when a remote connection is established.

8. The system of claim 1, wherein a processor, executing a module automatically establishes the connection between the particular client device and the remote computer device in response to at least one of:

the remote computing device initiating contact on a predetermined day/time;

the particular client device initiating contact on a predetermined day/time;

or a third-party application programming interface (API) initiating contact.

9. The system of claim 8, further comprising:

a client account verification module store on a memory that, when executed by a processor, causes the processor to determine whether a client account associated with the particular client device is current, wherein the remote connection between the remote computer system and the particular client device is established only when the client account associated with the particular client device is determined to be current and service for the particular client device is included in the client account.

10. The system of claim 1, wherein the particular client device includes a user interface that includes a user input device and a connection icon displayed on a display device of the client device, and wherein the remote connection between the remote computer system and the particular client device is established in response to a user selecting the connection icon.

11. The system of claim 1, wherein establishment of a remote connection causes the processor to generate a data entry display on a display device of the particular client device, wherein the data entry display includes a problem identification area where a user can enter a description of a problem associated with the particular client device.

12. The system of claim 1, further comprising:

a connection establishment indication module stored on a memory that, when executed by a processor, causes the processor to display, on a display device of the particular client device, an indication whether the remote connection was established.

13. The system of claim 1, further comprising:

a problem indication display generating module store on a memory that, when executed by a processor, causes the processor to generate a display, on a display device of the remote computer , an indication of a problem associated with the particular client device only when a remote connection is established.

14. The system of claim 1, further comprising:

automatically establishing, using a processor of a computing device, the remote connection between the remote computer system and the particular client device based upon a predetermined time schedule.

15. The system of claim 14, further comprising:

a client account association module that, when executed by a processor, causes the processor to determine a client account associated with the particular client device when a remote connection is established.

16. The system of claim 15, further comprising:

a client account verification module that, when executed by a processor, causes the processor to determine whether the client account associated with the particular client device is current, wherein the remote connection between the remote computer system and the particular client device is established only when the client account associated with the particular client device is determined to be current.

17. The system of claim 14, wherein a processor, executing a module automatically establishes the connection between the particular client device and the remote computer device in response to at least one of:

the client device experiencing an error;

the remote computing device initiating contact on a predetermined day/time;

the client device initiating contact on a predetermined day/time;

the client device initiating contact anytime the client device experiences an error;

or a third-party application programming interface (API) initiating contact, and wherein the unique identification of the client device is based on at least any two of;

a customer computer mother board model number, a customer device mother board model number, a customer computer processor identification, a customer device processor identification, a customer computer media access code address, a customer device media access code address, a customer computer hard-drive serial number, a customer device hard-drive serial number, a customer computer mother-board serial number, a customer device mother-board serial number.

18. The system of claim 14, wherein establishment of a remote connection causes the processor to generate a data entry display on a display device of the particular client device, wherein the data entry display includes a problem identification area where a user can enter a description of a problem associated with the particular client device.

19. The system of claim 14, further comprising:

a connection establishment indication module that, when executed by a processor, causes the processor to display, on a display device of the particular client device, an indication whether the remote connection was established.

20. The system of claim 14, further comprising:

a problem indication display generating module that, when executed by a processor, causes the processor to generate a display, on a display device of the remote computer , an indication of a problem associated with the particular client device only when a remote connection is established.