Verification method and system

• US 10,296,856 B2
• Filed: 06/29/2017
• Issued: 05/21/2019
• Est. Priority Date: 09/27/2007
• Status: Active Grant

• Current Assignee: SteadyCare, LLC
• Original Assignee: SteadyCare, LLC
• Inventors: Clifford, Arthur Phillip, Marrin, Patricia A.
• Primary Examiner(s): Crawley, Talia F
• Application Number:
  US15/637,942
• Publication Number:
  US 20180060792A1
• Time in Patent Office: 691 Days
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: G06Q 10/1091 Recording time for administrative or management purposes
• CPC Class Codes: G07C 1/10 together with the recording, indicating or registering of other data, e.g. of signs of identity
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

Systems and methods for verifying and monitoring employees are provided. Employees call-in to the system at scheduled times. If an employee misses a scheduled call-in, an alert can be generated. An employer notification process can generate the alert, notifying a supervisor of the employee'"'"'s missed call. The alert can include the employee'"'"'s name, the location of the employee, and the time he/she was supposed to call. Such systems and methods can be used to verify that a worker is at the proper location at the proper time and awake and alert during the entire time period that he/she is supposed to be working.

Claims

1. A computer implemented system for monitoring persons, the system comprising:

an interactive voice response (IVR) system executing on one or more computer processors configured to receive audio data providing a representation of a user, the IVR system processing the user audio data to determine time and location parameters to facilitate creation of notifications;

a notification system executing on one or more processors, in communication with the IVR system;

the notification system configured to;

generate a notification in response to detecting a potential problem condition, where the potential problem condition is detected using defined expectations for the user audio data received by the IVR system, the defined expectations including at least one of;

a scheduled location from which the user audio data is expected to be received and a scheduled time frame, including frequency or time periods, for receiving the user audio data; and

generate the notification with a delay such that transmission of the notification is delayed for a period of time to allow the user additional time to cure the potential problem condition.

2. The system of claim 1 wherein the audio data is indicative of the user being alert during many parts of the schedule time frame.

3. The system of claim 1 wherein the notification facilitates monitoring of the user.

4. The system of claim 1 wherein the notification system is further configured to:

transmit the notification after expiration of the period of time if the potential problem condition is not cured at expiration of the period of time.

5. The system of claim 1 wherein the defined expectations are not satisfied if at least one of the following occurs:

the audio data is not received from the scheduled location;

the audio data is not received during the scheduled time frame; and

the audio data is not received.

6. The system of claim 5 wherein the notification system is configured to determine that the audio data is not received from the scheduled location by:

determining a geographical location associated with the audio data;

comparing the determined geographical location with the scheduled location; and

determining the determined geographical location and the scheduled location are not substantially the same.

7. The system of claim 6 wherein the notification system is configured to determine the geographical location associated with the audio data using, at least in part, information about a geographical location of a device from which the audio data originates.

8. The system of claim 1 wherein the scheduled location is at least one respective work site at which the user is expected.

9. The system of claim 1 wherein:

the IVR system is configured to process the audio data by forming a data tuple in response to an incoming communication from a user, the data tuple including at least one of;

a user'"'"'s PIN, user'"'"'s identifier, date parameters, time parameters, geographical location, voice message, or text message, where the data tuple is user identification data that is received by the IVR system; and

the notification system is configured to compare the data tuple with the defined expectations to assess whether a potential problem condition exists.

10. The system of claim 1 wherein the potential problem condition is cured if the user audio data is received before expiration of the period of time, where the period of time is a threshold.

11. The system of claim 8 wherein the period of time is fifteen minutes.

12. The system of claim 1 further including:

an administrator profile system configured to enable an administrator to define preferences for receiving notifications in real-time.

14. The system of claim 12 wherein the administrator is a supervisor of the user and the administrator specifies the defined preferences via a web-based interface.

15. The system of claim 1 wherein the expectations are defined by a supervisor of the user via a web-based interface.

16. The system of claim 1 further comprising:

a telephony server system, interfacing with a voice packetizer, where the telephony server system is configured to execute a computer telephony integration application that, in combination with the voice packetizer, implements the IVR system enabling the telephony server system to handle and monitor incoming communications from users.

17. The system of claim 1 wherein the notification system is configured to generate real-time notifications.

18. The system of claim 1 wherein the audio data providing the representation of the user provides a biometric representation of the user.

19. The system of claim 18 wherein the biometric representation of the user includes a representation of the user'"'"'s voice.

20. The system of claim 19 wherein the IVR system is further configured to implement an authentication process comprising:

comparing at least of a portion of the biometric representation of the user with a previously stored sample of the user'"'"'s voice; and

confirming authenticity of the user by verifying that the at least one portion of the biometric representation of the user and the previously stored sample of the user'"'"'s voice are substantially the same.

21. The system of claim 20 wherein the notification system is configured to generate a notification in the event that the at least one portion of the biometric representation of the user and the previously stored sample of the user'"'"'s voice are not substantially the same.

22. The system of claim 1 wherein the notification system is configured to determine a location from which the audio data is received, based, at least in part, on a detected phone number that the user is calling from.

23. The system of claim 1 wherein the notification system is configured to intentionally delay transmission of the notification during the period of time to allow the user additional time to call into the IVR system.

24. The system of claim 1 wherein:

during the period of time, the IVR system is configured to attempt to contact the user by sending one or more communications to the scheduled location; and

if no response to the one or more communications is received, the notification system is configured to transmit the notification.

25. The system of claim 24 where the one or more communications to the scheduled location include at least one of:

a text message to a device associated with the user;

an email to an account associated with the user;

a call to a device associated with the user; and

a call to a device associated with the scheduled location.

26. The system of claim 1 wherein the notification system is a component of the IVR system.

27. The system of claim 1 wherein the system is a telephony application server.

28. The system of claim 27 wherein the telephony application server executes a computer telephony integration application that, in combination with a voice packetizer, implements the IVR system.

29. The system of claim 1 wherein the user is at least one of:

an employee, an agent, a supervisor, a home healthcare worker, or any other person.

30. The system of claim 1 wherein the notification is at least one of:

an instant message, a text message, a telephone call, a voicemail message, and an email.

31. The system of claim 1 wherein the notification system is further configured to:

upon expiration of the period of time, send the notification to a first recipient in a chain of recipients; and

if no acknowledgment of the notification is received from the first recipient, send the notification to a next recipient in the chain of recipients.

32. The system of claim 1 wherein the IVR system is further configured to:

provide the received audio data to a time clock system.

33. The system of claim 1 wherein the notification system is configured to generate an unmanned shift notification in the event that no audio data is received.

13. The system of 12 wherein the administrator profile system is further configured to:

enable a supervisor to define a type of notification to be received, where the type of notification is at least one of;

an instant message, a text message, a telephone call, a voicemail message, and an email.