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System and/or method for handling recalled product purchases and/or return/warranty requests

  • US 10,296,916 B2
  • Filed: 12/29/2010
  • Issued: 05/21/2019
  • Est. Priority Date: 09/11/2009
  • Status: Active Grant
First Claim
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1. A method of processing return and/or warranty requests at a point-of-sale (POS) location, the method comprising:

  • receiving, from the POS location, at least first identifying information for an item presented in connection with a return or warranty request from a consumer who previously purchased the item;

    determining, using at least one processor of an electronic registration (ER) system, whether the item qualifies for the return or warranty request based on data stored in an ER database;

    when it is determined that the item does not qualify for the return or warranty request based on data stored in an ER database including the item'"'"'s original sales date;

    determining, using at least one processor, whether the item is likely subject to a recall, comprising;

    first using the first identifying information, comprising a non-unique but narrowing identification mark to determine if it the item is likely subject to a recall,then using a unique identifier of the item, the unique identifier comprising a combination of UPS and serial number, or an EPC of the item, andwhen it is determined that the item is subject to the recall, sending an override instruction to the POS location; and

    ,when it is determined that the item qualifies for the return or warranty request based on data stored in an ER database;

    determining, using at least one processor, whether the item is likely subject to a recall; and

    sending to the POS location modified terms and/or conditions to be used to determine if the return or warranty request is permitted.

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