Remote server
First Claim
1. A remote server that receives from a work machine, position information indicating a position of the work machine, trouble content identification information indicating a content of trouble in the work machine, and detected date and time information indicating date and time when the trouble has been detected and/or transmitted date and time information indicating date and time when information has been transmitted from the work machine, together with unique identification information of the work machine,wherein based on the unique identification information, model information indicating a model of the work machine, operator name information indicating a name of an operator of the work machine and/or owner name information indicating a name of an owner of the work machine, and a plurality of pieces of contact information each indicating a corresponding one of a plurality of contact addresses of an entity in charge of maintenance for the work machine are identified,wherein based on the trouble content identification information, trouble content information indicating the content of the trouble, estimated cause information indicating an estimated cause of the content of the trouble, and seriousness information indicating seriousness of the content of the trouble are identified,wherein transmission information is simultaneously transmitted to the contact addresses indicated by the plurality of pieces of contact information identified, the transmission information including the model information, the operator name information and/or the owner name information, the detected date and time information and/or the transmitted date and time information, the position information, the trouble content information, the estimated cause information, and the seriousness information, andwherein when troubleshooting intention information, indicating an intention to perform trouble shooting for the trouble, is received from any one of contact addresses indicated by the plurality of pieces of contact information, the troubleshooting intention information is transmitted to other contact addresses.
2 Assignments
0 Petitions
Accused Products
Abstract
A remote server identifies based on unique identification information, model information, operator name information and/or owner name information, and a plurality of pieces of contact information. The remote server identifies trouble content information, estimated cause information, and seriousness information based on trouble content identification information. The remote server simultaneously transmits transmission information to contact addresses indicated by the plurality of pieces of contact information identified, the transmission information including the model information, the operator name information and/or the owner name information, date and time information, position information, the trouble content information, the estimated cause information, and the seriousness information. When troubleshooting intention information, indicating an intention to perform trouble shooting for the trouble, is received from any one of contact addresses indicated by the plurality of pieces of contact information, the remote server transmits the troubleshooting intention information to the other contact addresses.
-
Citations
20 Claims
-
1. A remote server that receives from a work machine, position information indicating a position of the work machine, trouble content identification information indicating a content of trouble in the work machine, and detected date and time information indicating date and time when the trouble has been detected and/or transmitted date and time information indicating date and time when information has been transmitted from the work machine, together with unique identification information of the work machine,
wherein based on the unique identification information, model information indicating a model of the work machine, operator name information indicating a name of an operator of the work machine and/or owner name information indicating a name of an owner of the work machine, and a plurality of pieces of contact information each indicating a corresponding one of a plurality of contact addresses of an entity in charge of maintenance for the work machine are identified, wherein based on the trouble content identification information, trouble content information indicating the content of the trouble, estimated cause information indicating an estimated cause of the content of the trouble, and seriousness information indicating seriousness of the content of the trouble are identified, wherein transmission information is simultaneously transmitted to the contact addresses indicated by the plurality of pieces of contact information identified, the transmission information including the model information, the operator name information and/or the owner name information, the detected date and time information and/or the transmitted date and time information, the position information, the trouble content information, the estimated cause information, and the seriousness information, and wherein when troubleshooting intention information, indicating an intention to perform trouble shooting for the trouble, is received from any one of contact addresses indicated by the plurality of pieces of contact information, the troubleshooting intention information is transmitted to other contact addresses.
-
8. A server comprising:
-
a processor; and a memory coupled to the processor and configured to store instructions that, when executed by the processor, cause the processor to; receive, from a work machine, unique identification information of the work machine, trouble content identification information indicating a content of trouble in the work machine, and position information indicating a position of the work machine; identify, based on the unique identification information, a plurality of pieces of contact information each indicating a corresponding one of a plurality of contact addresses of an entity in charge of maintenance for the work machine are identified; identify, based on the trouble content identification information, trouble content information indicating the content of the trouble; send transmission information to each contact addresses indicated by the plurality of pieces of contact information, the transmission information including the position information and the trouble content information; receive, from a particular contact address of the plurality of pieces of contact information, troubleshooting intention information that includes an indication of an intention to perform troubleshooting for the trouble; and in response to reception of the troubleshooting intention information from the particular contact address of the plurality of pieces of contact information, send notification of the received troubleshooting intention information to each other particular contact address of the plurality of pieces of contact information. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15)
-
-
16. A server comprising:
-
a processor; and a memory coupled to the processor and configured to store instructions that, when executed by the processor, cause the processor to; receive, from a work machine, unique identification information of the work machine, trouble content identification information indicating a content of trouble in the work machine; identify, based on the unique identification information, a plurality of pieces of contact information each indicating a corresponding one of a plurality of contact addresses of an entity in charge of maintenance for the work machine are identified; for each contact address of the plurality of pieces of contact information, generate corresponding individual access information that enables communication of troubleshooting intention information from the contact address; and send, to each contact addresses indicated by the plurality of pieces of contact information, the corresponding individual access information for the contact address and transmission information, the transmission information including trouble content information associated with the content of the trouble. - View Dependent Claims (17, 18, 19, 20)
-
Specification