Collaborative content evaluation

• US 10,298,597 B2
• Filed: 12/22/2017
• Issued: 05/21/2019
• Est. Priority Date: 12/28/2006
• Status: Active Grant

• Current Assignee: eBay Inc.
• Original Assignee: eBay Inc.
• Inventors: Sundaresan, Neelakantan, Lee, Hendrick
• Primary Examiner(s): Ly, Anh
• Application Number:
  US15/852,305
• Publication Number:
  US 20180124071A1
• Time in Patent Office: 515 Days
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06Q 10/067 Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 40/04 Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 63/1408 by monitoring network traffic monitoring network traffic per se H04L43/00
• CPC Class Codes: H04L 67/01 Protocols
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04L 67/55 Push-based network services

Abstract

In an example embodiment, a system for evaluating published content is provided. The system includes at least one processor and a plurality of components including instructions executable by the at least one processor. The components include a reporting component and an evaluation component. The reporting component is to receive a communication from one of a plurality of users of a network-based system, the communication identifying content accessible via the network-based system as objectionable. An evaluation component is to evaluate the identified content based on a reputation value of the one of the plurality of users to determine an action to take with respect to the identified content. The reputation value is based at least in part on a history of objectionable content reporting by the one of the plurality of users.

Claims

1. One or more non-transitory computer storage media storing computer-usable instructions that, when used by one or more processors, cause the one or more processors to perform operations comprising:

receiving a communication from a first user of a plurality of users of a network system, the communication identifying content accessible via the network system as objectionable;

evaluating the identified content based on a reputation value of the first user to determine an action to take with respect to the identified content, the reputation value of the first user being based at least in part on a history of objectionable content reporting by the first user;

taking the action with respect to the identified content based on the evaluation of the identified content; and

adjusting the reputation value of the first user based on the action taken with respect to the identified content.

2. The computer storage media of claim 1, wherein the identified content comprises a product listing, a service listing, a product review, or a service review.

3. The computer storage media of claim 1, the reputation value further being based on an expertise level of the first user relating to the identified content.

4. The computer storage media of claim 1, the reputation value further being based on a level of participation of the first user with the network system.

5. The computer storage media of claim 1, the evaluating of the identified content further being based on a content attribute associated with the identified content.

6. The computer storage media of claim 5, the content attribute comprising an item category associated with the identified content.

7. The computer storage media of claim 1, the operations further comprising:

receiving a plurality of additional communications from the first user, each additional communication of the plurality of additional communications identifying corresponding content accessible via the network system as objectionable;

validating each instance of the corresponding content to determine whether the corresponding content is objectionable; and

determining the reputation value of the first user based on an accuracy for identifying objectionable content based on validation of whether the corresponding content is objectionable.

8. The computer storage media of claim 1, wherein taking the action with respect to the identified content comprises removing the identified content from publication based on the reputation value of the first user exceeding a threshold.

9. The computer storage media of claim 1, wherein taking the action with respect to the identified content comprises removing the identified content from publication based on the reputation value of the first user falling below a threshold and a predetermined number of other users of the plurality of users having identified the content as objectionable.

10. The computer storage media of claim 1, wherein taking the action with respect to the identified content comprises referring the identified content to an individual associated with the network system based on the reputation value of the first user falling below a threshold, and removing the identified content from publication based on the individual validating the identified content as objectionable, the individual comprising a representative of the network system.

11. The computer storage media of claim 1, wherein taking the action with respect to the identified content comprises referring the identified content to an individual associated with the network system based on the reputation value of the first user falling below a threshold, and removing the identified content from publication based on the individual validating the identified content as objectionable, the individual comprising a second user of the plurality of users, the second user having a reputation value that is higher than the reputation value of the first user.

12. A computer-implemented method comprising:

receiving, at a computer system including at least computing device having a memory and at least one processor, a communication from a first user of a plurality of users of a network system, the communication identifying content accessible via the network system as objectionable;

evaluating, by the computer system, the identified content based on a reputation value of the first user to determine an action to take with respect to the identified content, the reputation value being based at least in part on a history of objectionable content reporting by the first user;

taking, by the computer system, the action with respect to the identified content based on the evaluation of the identified content; and

adjusting, by the computer system, the reputation value of the first user based on the action taken with respect to the identified content.

13. The method of claim 12, the evaluating of the identified content further being based on a content attribute associated with the identified content.

14. The method of claim 12, wherein taking the action with respect to the identified content comprises removing the identified content from publication based on the reputation value of the first user exceeding a threshold.

15. The method of claim 12, wherein taking the action with respect to the identified content comprises removing the identified content from publication based on the reputation value of the first user falling below a threshold and a predetermined number of other users of the plurality of users having identified the content as objectionable.

16. The method of claim 12, wherein taking the action with respect to the identified content comprises referring the identified content to an individual associated with the network system based on the reputation value of the first user falling below a threshold, and removing the identified content from publication based on the individual validating the identified content as objectionable the individual comprising a representative of the network system.

17. The method of claim 12, wherein taking the action with respect to the identified content comprises referring the identified content to an individual associated with the network system based on the reputation value of the first user falling below a threshold, and removing the identified content from publication based on the individual validating the identified content as objectionable, the individual comprising a second user of the plurality of users, the second user having a reputation value that is higher than the reputation value of the first user.

18. A computer system comprising:

a reporting component comprising at least one of one or more processors of a computing device configured to receive a communication from a first user of a plurality of users of a network system, the communication identifying content accessible via the network system as objectionable;

an evaluation component comprising at least one of the one or more processors of the computing device configured to evaluate the identified content based on a reputation value of the first user to determine an action to take with respect to the identified content, the reputation value being based at least in part on a history of objectionable content reporting by the first user; and

a validation component comprising at least one of the one or more processors of the computing device configured to take the action with respect to the identified content based on the evaluation of the identified content, and to adjust the reputation value of the first user based on the action taken with respect to the identified content.

19. The system of claim 18, wherein the action taken with respect to the identified content comprises removing the identified content from publication based on the reputation value of the first user exceeding a threshold.

20. The system of claim 18, wherein the action taken with respect to the identified content comprises removing the identified content from publication based on the reputation value of the first user falling below a threshold and at least one other user having identified the content as objectionable.