×

Customization of alerts using telecommunications services

  • US 10,298,751 B1
  • Filed: 06/15/2017
  • Issued: 05/21/2019
  • Est. Priority Date: 06/23/2016
  • Status: Active Grant
First Claim
Patent Images

1. A Voice over Internet Protocol (VoIP) server, comprising:

  • one or more computer processor circuits coupled to memory circuits and configured to interface with remotely-situated client entities using a first programming language that is associated with a message exchange protocol between the VoIP server and data sources, the VoIP server configured to provide communication services for a plurality of end-users, each respectively associated with a respective one of the remotely-situated client entities, by routing communications to an endpoint device respectively associated with the end-users;

    a call control engine configured and arranged to control virtual office features available to the remotely-situated client entities, the call control engine configured and arranged to;

    receive, from each respective client entity, programming instructions corresponding to a second programming language that is different than the first programming language by providing less instructional control over the call control engine than the first programming language and that is compatible with the first programming language and generated by the client entity by populating a set of instructions with a set of client-specific directives associated with the virtual office features available to the client entity; and

    in response to an incoming communication directed to an end-user of the plurality of end-users, provide an alert to the end-user specified in the received communication, based on client-specific sets of control data derived from the programming instructions received from each respective client entity and over the message exchange protocol.

View all claims
  • 3 Assignments
Timeline View
Assignment View
    ×
    ×