System and method for ensuring continuous communication between a user device and an emergency dispatcher unit

• US 10,299,311 B2
• Filed: 09/19/2017
• Issued: 05/21/2019
• Est. Priority Date: 09/21/2016
• Status: Active Grant

• Current Assignee: Carbyne Ltd.
• Original Assignee: Carbyne Ltd.
• Inventors: Dizengof, Alex
• Primary Examiner(s): Schwartz, Joshua L
• Application Number:
  US15/709,004
• Publication Number:
  US 20180084599A1
• Time in Patent Office: 609 Days
• CPC Class Codes: G06F 11/00 Error detection; Error correction; Monitoring error detection, correction or monitoring in information storage based on relative movement between record carrier and transducer G11B20/18; monitoring, i.e. supervising the progress of recording or reproducing G11B27/36; in static stores G11C29/00
• CPC Class Codes: G06F 11/004 Error avoidance G06F11/07 and subgroups take precedence
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40
• CPC Class Codes: H04L 43/0811 by checking connectivity
• CPC Class Codes: H04L 67/148 Migration or transfer of sessions
• CPC Class Codes: H04L 69/40 for recovering from a failure of a protocol instance or entity, e.g. service redundancy protocols, protocol state redundancy or protocol service redirection management of faults, events, alarms or notifications in data switching networks H04L41/06
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
• CPC Class Codes: H04W 76/15 Setup of multiple wireless link connections
• CPC Class Codes: H04W 76/19 Connection re-establishment
• CPC Class Codes: H04W 76/50 for emergency connections
• CPC Class Codes: H04W 88/06 adapted for operation in multiple networks or having at least two operational modes, e.g. multi-mode terminals

Abstract

A system and method for ensuring continuous communication between a user device and an emergency dispatcher unit. The method includes establishing a first communication link between a user device and an emergency dispatcher unit via a first application installed on the user device; receiving reconnection information based on the first communication link; monitoring the first communication link for detection of an imminent crash of the first application based on analysis of connection parameters; and establishing, using the reconnection information, a second communication link between the user device and the emergency dispatcher through a second application when an imminent crash is detected, where the second communication link is established before the first application has crashed, such that there is continuous transmission of communication between the user device and the emergency dispatcher unit.

Claims

1. A method for ensuring continuous communication between a user device and an emergency dispatcher unit, comprising:

establishing a first communication link between a user device and an emergency dispatcher unit via a first application installed on the user device;

receiving reconnection information based on the first communication link;

performing an analysis of connection parameters related to the first communication link, the connection parameters includes members of a group consisting;

files accessed on the user device during the first connection link, a network status, a network load, operating system errors, and an application responsiveness;

detecting an imminent crash of the first application based on the analysis of connection parameters; and

establishing, using the reconnection information, a second communication link between the user device and the emergency dispatcher through a second application when an imminent crash is detected, wherein the second communication link is established before the first application crashes, such that there is continuous transmission of communication between the user device and the emergency dispatcher unit.

2. The method of claim 1, wherein the reconnection information comprises at least one of:

a direct telephone number of the emergency dispatcher unit, a voice over internet protocol identification of the emergency dispatcher unit.

3. The method of claim 1, wherein the second application is a dialer, and wherein establishing the second communication link further comprises:

causing the dialer of the user device to connect to the emergency dispatcher unit using the reconnection information.

4. The method of claim 1, wherein the first communication link and the second communication link are established over at least one of:

a wireless network, a cellular network, and a wired network.

5. The method of claim 1, wherein the first communication link and the second link are established over different networks.

6. The method of claim 1, wherein the analysis is based on a statistical analysis of data collected from one or more other user devices.

7. The method of claim 1, wherein the analysis is based on a statistical analysis of data collected from the user device before the first communication link is established.

8. The method of claim 1, further comprising:

sending the analyzed connection parameters to a remote server when an imminent crash is detected.

9. The method of claim 8, wherein connection parameters are accessed from the remote server are used in determining if the detected crash is imminent.

10. A non-transitory computer readable medium having stored thereon instructions for causing a processing circuitry to perform a process, the process comprising:

establishing a first communication link between a user device and an emergency dispatcher unit via a first application installed on the user device;

receiving reconnection information based on the first communication link;

performing an analysis of connection parameters related to the first communication link, the connection parameters includes members of a group consisting;

files accessed on the user device during the first connection link, a network status, a network load, operating system errors, and an application responsiveness;

detecting an imminent crash of the first application based on the analysis of connection parameters; and

establishing, using the reconnection information, a second communication link between the user device and the emergency dispatcher through a second application when an imminent crash is detected, wherein the second communication link is established before the first application crashes, such that there is continuous transmission of communication between the user device and the emergency dispatcher unit.

11. A user device for ensuring continuous communication between a user device and an emergency dispatcher unit, the system comprising:

a processing circuitry; and

a memory, the memory containing instructions that, when executed by the processing circuitry, configure the user device to;

establish a first communication link between the user device and an emergency dispatcher unit via a first application installed on the user device;

receive reconnection information based on the first communication link;

perform an analysis of connection parameters related to the first communication link, the connection parameters includes members of a group consisting;

files accessed on the user device during the first connection link, a network status, a network load, operating system errors, and an application responsiveness;

detect an imminent crash of the first application based on the analysis of connection parameters; and

establish, using the reconnection information, a second communication link between the user device and the emergency dispatcher through a second application when an imminent crash is detected, wherein the second communication link is established before the first application crashes, such that there is continuous transmission of communication between the user device and the emergency dispatcher unit.

12. The user device of claim 11, wherein the reconnection information comprises at least one of:

a direct telephone number of the emergency dispatcher unit, a voice over internet protocol identification of the emergency dispatcher unit.

13. The user device of claim 11, wherein the second application is a dialer, and wherein establishing the second communication link further comprises:

causing the dialer of the user device to connect to the emergency dispatcher unit using the reconnection information.

14. The user device of claim 11, wherein the first communication link and the second communication link are established over at least one of:

a wireless network, a cellular network, and a wired network.

15. The user device of claim 11, wherein the first communication link and the second link are established over different networks.

16. The user device of claim 11, wherein the user device is further configured to:

send the analyzed connection parameters to a remote server when an imminent crash is detected.

17. The user device of claim 16, wherein connection parameters are accessed from the remote server are used in determining if the detected crash is imminent.