Multi-tier resource and load orchestration

• US 10,303,519 B1
• Filed: 12/15/2017
• Issued: 05/28/2019
• Est. Priority Date: 12/04/2014
• Status: Active Grant

• Current Assignee: C-HCA, Inc.
• Original Assignee: HCA Holdings Incorporated (HCA Healthcare, Inc.)
• Inventors: Perez, Gabriel O., Houston, Michael A., Scott, Alan, Staggs, Ryan, Dunnington, Tim, Currie, Paul
• Primary Examiner(s): Sun, Charlie
• Application Number:
  US15/844,098
• Time in Patent Office: 529 Days
• CPC Class Codes: G06F 9/505 considering the load
• CPC Class Codes: G06F 9/5083 Techniques for rebalancing the load in a distributed system
• CPC Class Codes: H04L 47/781 Centralised allocation of resources
• CPC Class Codes: H04L 47/823 Prediction of resource usage
• CPC Class Codes: H04L 47/826 Involving periods of time
• CPC Class Codes: H04L 47/83 based on usage prediction
• CPC Class Codes: H04L 67/1001 for accessing one among a plurality of replicated servers
• CPC Class Codes: H04L 67/1021 based on client or server locations
• CPC Class Codes: H04L 67/1097 for distributed storage of data in networks, e.g. transport arrangements for network file system [NFS], storage area networks [SAN] or network attached storage [NAS]
• CPC Class Codes: H04L 67/62 Establishing a time schedule for servicing the requests
• CPC Class Codes: H04L 67/63 Routing a service request depending on the request content or context

Abstract

Systems, methods, and machine-readable media for process-performing resources and process specifications particularized to loads are provided. A provisional electronic composite for a load may be created. A type of process-performing resource may be identified. Performance data may be accessed to identify a process-performance duration that corresponds to a process type, the type of process-performing resource, process-performance locations, and process-performance times. A process-assignment duration may be defined, and an availability of a process-performing resource may be detected. A performance time may be determined based on the availability of the process-performing resource. Instruction to perform the process at the performance time may transmitted to at least one resource-controlling device. The provisional electronic composite for the load may be modified based on the performance time and the instruction to form an updated electronic composite.

Claims

1. A system to orchestrate process-performing resources and process specifications particularized to individual loads, the system comprising:

one or more interfaces that;

receive a first set of electronic communications from one or more client devices, the first set of electronic communications comprising a digital identifier of an individual load;

transmit a second set of electronic communications to a set of resource-controlling devices, the second set of electronic communications comprising an indication of a provisional electronic composite;

transmit a third set of electronic communications to selected one resource-controlling device of the set of resource-controlling devices, the third set of electronic communications comprising an instruction to perform a process;

transmit a fourth set of electronic communications to the one or more client devices, the fourth set of electronic communications comprising an indication of at least a portion of an updated electronic composite;

one or more processors that perform actions including;

creating the provisional electronic composite for the individual load at least in part by;

identifying the process based at least in part on the first set of electronic communications; and

identifying one or more process-performance times based at least in part on the first set of electronic communications;

causing transmissions, to the set of resource-controlling devices, of the indication of the provisional electronic composite;

responsive to the transmissions, detecting availabilities of a set of process-performing resources to perform the process in accordance with one or more process-performance locations and with the one or more process-performance times indicated by the provisional electronic composite for the individual load;

accessing a respective performance metric mapped to each resource-controlling device of at least two resource-controlling devices of the set of the resource-controlling devices, the respective performance metrics indicative of reliabilities of performance of processes previously performed by process-performing resources of the at least two resource-controlling devices of the set of the resource-controlling devices;

selecting, based at least in part on the accessed performance metrics, one resource-controlling device from amongst the at least two resource-controlling devices of the set of the resource-controlling devices;

causing transmission, to the selected one resource-controlling device of an instruction to perform the process in accordance with the one or more process-performance times and the one or more process-performance locations, where, consequent to the transmission, the selected one resource-controlling device causes performance of the process;

modifying the provisional electronic composite for the individual load based at least in part on the instruction to the selected one resource-controlling device, the modifying forming the updated electronic composite; and

causing transmission, to at least one of the one or more client devices, of content indicating at least the portion of the updated electronic composite.

2. The system to orchestrate process-performing resources and process specifications particularized to individual loads as recited in claim 1, wherein the transmissions, to the set of resource-controlling devices, of the indication of the provisional electronic composite comprise a time window corresponding to the one or more process-performance times, and the availabilities of the set of the process-performing resources to perform the process in accordance with the one or more process-performance times comprise available process-performance times within the time window.

3. The system to orchestrate process-performing resources and process specifications particularized to individual loads as recited in claim 2, the actions further include:

ranking the at least two resource-controlling devices of the set of the resource-controlling devices based at least in part on available process-performance times within the time window;

where the selecting the one resource-controlling device from amongst the at least two resource-controlling devices of the set of the resource-controlling devices is based at least in part on the ranking.

4. The system to orchestrate process-performing resources and process specifications particularized to individual loads as recited in claim 3, where the ranking of the at least two resource-controlling devices of the set of the resource-controlling devices is further based at least in part on the accessed performance metrics.

5. The system to orchestrate process-performing resources and process specifications particularized to individual loads as recited in claim 4, the actions further include:

adjusting the respective performance metric mapped to each resource-controlling device of the set of the resource-controlling devices based at least in part on comparisons of previous process-performance times of a previous process caused by the resource-controlling device to target process-performance times to indicate a respective reliability attributed to the resource-controlling device;

where the accessed performance metrics are based at least in part on the adjusted performance metrics.

6. The system to orchestrate process-performing resources and process specifications particularized to individual loads as recited in claim 5, the actions further include:

detecting an actual performance time associated with the performance of the process consequent to the selected one resource-controlling device causing the performance of the process; and

adjusting a particular performance metric mapped to the selected one resource-controlling device based at least in part on comparing of the actual performance time to a particular target process-performance time previously identified for the performance of the process.

7. The system to orchestrate process-performing resources and process specifications particularized to individual loads as recited in claim 6, the actions further include:

retrieving, from one or more electronic records and based at least in part on the digital identifier of the individual load, a first set of information associated with the individual load, wherein the first set of information associated with the individual load comprises one or more attributes corresponding to one or more of;

an indication of a set of one or more conditions of the individual load;

an indication of a set of one or more services associated with the individual load; and

/or

an indication of service equipment associated with the individual load; and

identifying a type of process-performing resource to service loads having one or more characteristics corresponding to the one or more attributes, where the indication of the provisional electronic composite identifies the type of process-performing resource, and each process-performing resource of the set of process-performing correspond to the identified type of process-performing resource.

8. A method to orchestrate process-performing resources and process specifications particularized to individual loads, the method comprising:

receiving a first set of electronic communications from one or more client devices, the first set of electronic communications comprising a digital identifier of an individual load;

creating a provisional electronic composite for the individual load at least in part by;

identifying a process based at least in part on the first set of electronic communications; and

identifying one or more process-performance times based at least in part on the first set of electronic communications;

causing transmissions, to a set of resource-controlling devices, of an indication of the provisional electronic composite;

responsive to the transmissions, detecting availabilities of a set of process-performing resources to perform the process in accordance with one or more process-performance locations and with the one or more process-performance times indicated by the provisional electronic composite for the individual load;

accessing a respective performance metric mapped to each resource-controlling device of at least two resource-controlling devices of the set of the resource-controlling devices, the respective performance metrics indicative of reliabilities of performance of processes previously performed by process-performing resources of the at least two resource-controlling devices of the set of the resource-controlling devices;

selecting, based at least in part on the accessed performance metrics, one resource-controlling device from amongst the at least two resource-controlling devices of the set of the resource-controlling devices;

causing transmission, to the selected one resource-controlling device of an instruction to perform the process in accordance with the one or more process-performance times and the one or more process-performance locations, where, consequent to the transmission, the selected one resource-controlling device causes performance of the process;

modifying the provisional electronic composite for the individual load based at least in part on the instruction to the selected one resource-controlling device, the modifying forming an updated electronic composite; and

causing transmission, to at least one of the one or more client devices, of content indicating at least a portion of the updated electronic composite.

9. The method to orchestrate process-performing resources and process specifications particularized to individual loads as recited in claim 8, wherein the transmissions, to the set of resource-controlling devices, of the indication of the provisional electronic composite comprise a time window corresponding to the one or more process-performance times, and the availabilities of the set of the process-performing resources to perform the process in accordance with the one or more process-performance times comprise available process-performance times within the time window.

10. The method to orchestrate process-performing resources and process specifications particularized to individual loads as recited in claim 9, the method further comprising:

ranking the at least two resource-controlling devices of the set of the resource-controlling devices based at least in part on available process-performance times within the time window;

where the selecting the one resource-controlling device from amongst the at least two resource-controlling devices of the set of the resource-controlling devices is based at least in part on the ranking.

11. The method to orchestrate process-performing resources and process specifications particularized to individual loads as recited in claim 10, where the ranking of the at least two resource-controlling devices of the set of the resource-controlling devices is further based at least in part on the accessed performance metrics.

12. The method to orchestrate process-performing resources and process specifications particularized to individual loads as recited in claim 11, the method further comprising:

adjusting the respective performance metric mapped to each resource-controlling device of the set of the resource-controlling devices based at least in part on comparisons of previous process-performance times of a previous process caused by the resource-controlling device to target process-performance times to indicate a respective reliability attributed to the resource-controlling device;

where the accessed performance metrics are based at least in part on the adjusted performance metrics.

13. The method to orchestrate process-performing resources and process specifications particularized to individual loads as recited in claim 12, the method further comprising:

detecting an actual performance time associated with the performance of the process consequent to the selected one resource-controlling device causing the performance of the process; and

adjusting a particular performance metric mapped to the selected one resource-controlling device based at least in part on comparing of the actual performance time to a particular target process-performance time previously identified for the performance of the process.

14. The method to orchestrate process-performing resources and process specifications particularized to individual loads as recited in claim 13, the method further comprising:

retrieving, from one or more electronic records and based at least in part on the digital identifier of the individual load, a first set of information associated with the individual load, wherein the first set of information associated with the individual load comprises one or more attributes corresponding to one or more of;

an indication of a set of one or more conditions of the individual load;

an indication of a set of one or more services associated with the individual load; and

/or

an indication of service equipment associated with the individual load; and

identifying a type of process-performing resource to service loads having one or more characteristics corresponding to the one or more attributes, where the indication of the provisional electronic composite identifies the type of process-performing resource, and each process-performing resource of the set of process-performing correspond to the identified type of process-performing resource.

15. One or more non-transitory, machine-readable media having machine-readable instructions thereon which, when executed by one or more processing devices to orchestrate process-performing resources and process specifications particularized to individual loads, cause the one or more processing devices to perform:

processing a first set of electronic communications from one or more client devices, the first set of electronic communications comprising a digital identifier of an individual load;

creating a provisional electronic composite for the individual load at least in part by;

identifying a process based at least in part on the first set of electronic communications; and

identifying one or more process-performance times based at least in part on the first set of electronic communications;

causing transmissions, to a set of resource-controlling devices, of an indication of the provisional electronic composite;

responsive to the transmissions, detecting availabilities of a set of process-performing resources to perform the process in accordance with one or more process-performance locations and with the one or more process-performance times the indicated by the provisional electronic composite for the individual load;

accessing a respective performance metric mapped to each resource-controlling device of at least two resource-controlling devices of the set of the resource-controlling devices, the respective performance metrics indicative of reliabilities of performance of processes previously performed by process-performing resources of the at least two resource-controlling devices of the set of the resource-controlling devices;

selecting, based at least in part on the accessed performance metrics, one resource-controlling device from amongst the at least two resource-controlling devices of the set of the resource-controlling devices;

causing transmission, to the selected one resource-controlling device of an instruction to perform the process in accordance with the one or more process-performance times and the one or more process-performance locations, where, consequent to the transmission, the selected one resource-controlling device causes performance of the process;

modifying the provisional electronic composite for the individual load based at least in part on the instruction to the selected one resource-controlling device, the modifying forming an updated electronic composite; and

causing transmission, to at least one of the one or more client devices, of content indicating at least a portion of the updated electronic composite.

16. The one or more non-transitory, machine-readable media as recited in claim 15, wherein the transmissions, to the set of resource-controlling devices, of the indication of the provisional electronic composite comprise a time window corresponding to the one or more process-performance times, and the availabilities of the set of the process-performing resources to perform the process in accordance with the one or more process-performance times comprise available process-performance times within the time window.

17. The one or more non-transitory, machine-readable media as recited in claim 16, the one or more processing devices to further perform:

ranking the at least two resource-controlling devices of the set of the resource-controlling devices based at least in part on available process-performance times within the time window;

where the selecting the one resource-controlling device from amongst the at least two resource-controlling devices of the set of the resource-controlling devices is based at least in part on the ranking.

18. The one or more non-transitory, machine-readable media as recited in claim 17, where the ranking of the at least two resource-controlling devices of the set of the resource-controlling devices is further based at least in part on the accessed performance metrics.

19. The one or more non-transitory, machine-readable media as recited in claim 18, the one or more processing devices to further perform:

adjusting the respective performance metric mapped to each resource-controlling device of the set of the resource-controlling devices based at least in part on comparisons of previous process-performance times of a previous process caused by the resource-controlling device to target process-performance times to indicate a respective reliability attributed to the resource-controlling device;

where the accessed performance metrics are based at least in part on the adjusted performance metrics.

20. The one or more non-transitory, machine-readable media as recited in claim 19, the one or more processing devices to further perform:

detecting an actual performance time associated with the performance of the process consequent to the selected one resource-controlling device causing the performance of the process; and

adjusting a particular performance metric mapped to the selected one resource-controlling device based at least in part on comparing of the actual performance time to a particular target process-performance time previously identified for the performance of the process.