Method and system to automatically change or update the configuration or setting of a communication system

• US 10,303,774 B2
• Filed: 04/03/2015
• Issued: 05/28/2019
• Est. Priority Date: 10/29/2009
• Status: Active Grant

• Current Assignee: RingCentral Incorporated
• Original Assignee: Unify GmbH & Co. KG (Atos SE)
• Inventors: Maddison, Paul
• Primary Examiner(s): Opsasnick, Michael N
• Application Number:
  US14/678,076
• Publication Number:
  US 20150213005A1
• Time in Patent Office: 1,516 Days
• Field of Search: 704 9
• CPC Class Codes: G06F 40/40 Processing or translation of natural language natural language analysis G06F40/20; semantic analysis G06F40/30
• CPC Class Codes: H04L 51/043 using or handling presence information
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users

Abstract

A method and device for automatically changing or updating a configuration or setting of a communication system is disclosed. In one aspect, the method includes providing information to the communication system, the information comprising natural human language, storing the information in a digital storage device, detecting a triggering event in the information, and changing the configuration or setting of the communication system automatically using a processor. The information is an input to the communication system, an input from at least one alternate communication system, or a combination of an input to the communication system and an input from the at least one alternate communication system.

Claims

1. A method for automatically changing or updating a configuration or setting of a first communication system comprising:

providing first information to the first communication system via a first user interface, the information comprising natural human language posted via use of the first user interface of the first communication system;

storing the first information in a digital storage device;

detecting at least one context sensitive trigger in the first information via at least one context trigger mechanism based on the natural human language of the first information;

associating a change in a configuration or setting information of a second communication system that is configured to provide a service to a user of the first user interface with the at least one detected context sensitive trigger;

changing the configuration or setting information of the second communication system automatically in response to the detected at least one context sensitive trigger using a processor, such change being the change associated with the detected context sensitive trigger; and

gathering the first information by collecting status information from at least one server of the first communication system that communicates with a device of the user for the device to utilize services offered by the first communication system.

2. The method of claim 1, wherein the detecting of the at least one context sensitive trigger in the first information via at least one context trigger mechanism based on the natural human language of the first information comprises matching an expression contained in the first information with natural human language data and extracting matched human language information.

3. The method of claim 2, wherein the changing of the configuration or setting information of the second communication system is based on the matched human language information.

4. The method of claim 1, wherein the processor is a processor of the first communication system, a processor of the second communication system, a processor in a user device connectable to the first and second communication systems, or a processor in a user device connected to the first and second communication systems.

5. A method for automatically changing or updating a configuration or setting of a first communication system comprising:

providing first information to the first communication system via a first user interface, the information comprising natural human language posted via use of the first user interface of the first communication system;

storing the first information in a digital storage device;

detecting at least one context sensitive trigger in the first information via at least one context trigger mechanism based on the natural human language of the first information, wherein the detecting of the at least one context sensitive trigger in the first information via at least one context trigger mechanism based on the natural human language of the first information comprises matching an expression contained in the first information with natural human language data and extracting matched human language information;

associating a change in a configuration or setting information of a second communication system that is configured to provide a service to a user of the first user interface with the at least one detected context sensitive trigger;

changing the configuration or setting information of the second communication system automatically in response to the detected at least one context sensitive trigger using a processor, such change being the change associated with the detected context sensitive trigger, wherein the changing of the configuration or setting information of the second communication system is based on the matched human language information; and

the second communication system performing at least one communication action, the communication action being triggered by the change of the configuration or setting of the second communication system according to the matched human language information; and

wherein the first communication system hosts a first social media network service and the second communication system hosts a second social media network service.

6. A method for automatically changing or updating a configuration or setting of a first communication system comprising:

providing first information to the first communication system via a first user interface, the information comprising natural human language posted via use of the first user interface of the first communication system;

storing the first information in a digital storage device;

detecting at least one context sensitive trigger in the first information via at least one context trigger mechanism based on the natural human language of the first information;

associating a change in a configuration or setting information of a second communication system that is configured to provide a service to a user of the first user interface with the at least one detected context sensitive trigger;

changing the configuration or setting information of the second communication system automatically in response to the detected at least one context sensitive trigger using a processor, such change being the change associated with the detected context sensitive trigger; and

wherein the context sensitive trigger mechanism uses an email address as an identifier for the user and regularly scans database entries for the first and second communication systems to detect at least one context sensitive trigger; and

wherein the processor utilizes a learning algorithm based on a monitoring of correlated behavior of at least one user of the first communication system.

7. The method of claim 6, wherein the context trigger mechanism utilizes a learning algorithm based on a monitoring of correlated behavior of at least one user of the first communication system, the learning algorithm being a discrete optimization algorithm or a stochastic optimization algorithm.

8. The method of claim 6, further comprising the second communication system gathering the first information by employing at least one keystroke listener running on at least one terminal device of the user that is utilized to communicate with the second communication system.

9. A method for automatically changing or updating a configuration or setting of a first communication system comprising:

providing first information to the first communication system via a first user interface, the information comprising natural human language posted via use of the first user interface of the first communication system;

storing the first information in a digital storage device;

detecting at least one context sensitive trigger in the first information via at least one context trigger mechanism based on the natural human language of the first information;

associating a change in a configuration or setting information of a second communication system that is configured to provide a service to a user of the first user interface with the at least one detected context sensitive trigger;

changing the configuration or setting information of the second communication system automatically in response to the detected at least one context sensitive trigger using a processor, such change being the change associated with the detected context sensitive trigger; and

wherein the processor is a processor of a user device connected to the first and second communication systems that generates the user interface for display of the user interface on that user device;

wherein each context sensitive trigger is associated with a rule for triggering at least one communication action to be performed upon a detection of that context sensitive trigger; and

wherein the first communication system hosts a first social media network service and the second communication system hosts a second social media network service.

10. A device for automatically changing or updating a configuration or setting of a communication system comprising:

a processor configured to provide first information to a first communication system, the information comprising natural human language posted via a user interface for the first communication system;

at least one digital storage device configured to store the first information;

the processor configured to detect a context sensitive trigger in the first information and associate a change in configuration or setting of a second communication system configured to provide a service to a user of the user interface with the detected context sensitive trigger via a context trigger mechanism; and

the processor configured to automatically change the configuration or setting of the second communication system in response to the detected context sensitive trigger, such change being the change associated with the detected context sensitive trigger;

wherein the processor gathers the first information by collecting status information from at least one server of the first communication system.

11. The device of claim 10, wherein the device is a terminal device and the processor is configured to match an expression contained in the first information with natural human language data and extract matched human language information to detect the context sensitive trigger.

12. The device of claim 10, wherein the processor is configured to execute a learning algorithm based on a monitoring of correlated behavior of at least one user of the first communication system.

13. The device of claim 12, wherein the learning algorithm is a discrete optimization algorithm or a stochastic optimization algorithm.

14. The device of claim 10, wherein the device is a user device connected to the first and second communication systems and that generates the user interface for display of the user interface on that user device;

and

wherein the first communication system hosts a first service and the second communication system hosts a second service.

15. A device for automatically changing or updating a configuration or setting of a communication system comprising:

a processor configured to provide first information to a first communication system, the information comprising natural human language posted via a user interface for the first communication system;

at least one digital storage device configured to store the first information;

the processor configured to detect a context sensitive trigger in the first information and associate a change in configuration or setting of a second communication system configured to provide a service to a user of the user interface with the detected context sensitive trigger via a context trigger mechanism; and

the processor configured to automatically change the configuration or setting of the second communication system in response to the detected context sensitive trigger, such change being the change associated with the detected context sensitive trigger;

wherein the device is a terminal device and the processor is configured to match an expression contained in the first information with natural human language data and extract matched human language information to detect the context sensitive trigger;

wherein the processor is configured to change the configuration or setting of the second communication system according to the matched human language information; and

wherein the first communication system hosts a first social media network service and the second communication system hosts a second social media network service.

16. The device of claim 15, wherein the change to the configuration or the setting of the second communication system is configured to cause the second communication system to perform at least one communication action, the communication action being triggered by the change of the configuration or setting of the second communication system according to the matched human language information.

17. The device of claim 15, wherein the processor is configured to gather information by employing at least one keystroke listener running on the device.