Remote electronic service requesting and processing method, server, and terminal

• US 10,304,461 B2
• Filed: 07/17/2017
• Issued: 05/28/2019
• Est. Priority Date: 02/13/2015
• Status: Active Grant

• Current Assignee: Tencent Technology Shenzhen Company Limited (Tencent Holdings Limited)
• Original Assignee: Tencent Technology Shenzhen Company Limited (Tencent Holdings Limited)
• Inventors: Chen, Hao
• Primary Examiner(s): Roberts, Shaun
• Application Number:
  US15/651,677
• Publication Number:
  US 20170316781A1
• Time in Patent Office: 680 Days
• Field of Search: 704270, 7042701, 704275
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 15/30 Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
• CPC Class Codes: G10L 2015/223 Execution procedure of a spoken command
• CPC Class Codes: H04L 65/40 Support for services or applications

Abstract

The present disclosure relates to remote service requesting and processing. The method includes: receiving a service processing request sent by a terminal; recognizing voice data in the service processing request to obtain voice recognition information; and sending the voice recognition information and an Internet application identifier to a corresponding third-party server according to a public identifier, so that the third-party server processes a corresponding service according to the voice recognition information. The voice data in the service processing request sent by the terminal is recognized to obtain the voice recognition information. The voice recognition information and the Internet application identifier are sent to the third-party server, so that the third-party server processes the corresponding service according to the voice recognition information.

Claims

1. A service processing method, used by an Internet service aggregation and dispatching server, wherein a service-rendering server exchanges information indirectly with a terminal via the Internet service aggregation and dispatching server, the Internet service aggregation and dispatching server including one or more processors and a memory storing instructions and in communication with the one or more processors, the terminal exchanging information with the Internet service aggregation and dispatching server by using an Internet application identifier, the service-rendering server exchanging information with the Internet service aggregation and dispatching server by using a public identifier, the public identifier and the Internet application identifier being identifiers registered with the Internet service aggregation and dispatching server, and the method comprising:

maintaining, by the Internet service aggregation and dispatching server, a registration list of service-rendering servers corresponding to public identifiers;

receiving, directly, by the Internet service aggregation and dispatching server, a service processing request sent by the terminal without the service processing request being passed through the service-rending server, the service processing request comprising at least voice data, the public identifier identifying the service-rendering server, and the Internet application identifier identifying a service application running on the service-rendering server;

recognizing, by the Internet service aggregation and dispatching server, the voice data in the service processing request, to obtain voice recognition information;

identifying the service-rendering server according to the public identifier; and

sending, by the Internet service aggregation and dispatching server, the voice recognition information and the Internet application identifier to the service-rendering server corresponding to the public identifier, so that the service-rendering server processes a corresponding service by running the service application identified by the internet application identifier according to the voice recognition information;

wherein the service aggregation and dispatching server functions as an intermediate station between the terminal and the service-rendering server;

wherein the service rendering server does not receive the service processing request directly from the terminal; and

wherein the service-rendering server receives the voice recognition information rather than the voice data.

2. The method according to claim 1, before the sending the voice recognition information and the Internet application identifier to the service-rendering server corresponding to the public identifier, further comprising:

generating a voice identifier corresponding to the voice data; and

storing the voice data and the voice identifier corresponding to the voice data in a voice database,

wherein sending the voice recognition information and the Internet application identifier to the service-rendering server corresponding to the public identifier comprises;

sending the voice recognition information, the voice identifier corresponding to the voice data, and the Internet application identifier to the service-rendering server corresponding to the public identifier.

3. The method according to claim 2, further comprising:

receiving a request to obtain the voice data from the service-rendering server, wherein the request to obtain the voice data comprises at least a querying voice identifier and a querying public identifier;

querying, according to the querying voice identifier in the request to obtain the voice data, the voice database, to obtain the voice data corresponding to the querying voice identifier; and

sending, to the service-rendering server corresponding to the public identifier, the voice data corresponding to the querying voice identifier.

4. The method according to claim 1, wherein recognizing the voice data in the service processing request, to obtain voice recognition information comprises:

obtaining a voice recognition application program corresponding to the terminal; and

recognizing the voice data in the service processing request by using the voice recognition application program to obtain the voice recognition information.

5. The method according to claim 4, before receiving the service processing request sent by the terminal, further comprising:

obtaining a pre-selected voice recognition application program selected by the terminal, and storing a terminal identifier of the terminal and a program identifier of the pre-selected voice recognition application program, wherein

the obtaining a voice recognition application program corresponding to the terminal comprises;

querying, according to the terminal identifier of the terminal, the terminal identifier and the program identifier that are stored, to obtain the voice recognition application program corresponding to the terminal.

6. The method according to claim 1, before recognizing the voice data in the service processing request, to obtain voice recognition information, further comprising:

determining whether the service-rendering server corresponding to the public identifier has a voice recognition service right; and

if yes, performing the step of recognizing the voice data in the service processing request, to obtain voice recognition information, and if no, sending the voice data and the Internet application identifier to the service-rendering server, so that the service-rendering server processes the corresponding service by running the service application identified by the internet application identifier according to the voice data.

7. A service processing method, used by a terminal, applied to a scenario in which the terminal exchanges information indirectly with a service-rendering server by using an Internet service aggregation and dispatching server, the terminal exchanging information with the Internet service aggregation and dispatching server by using an Internet application identifier, the service-rendering server exchanging information with the Internet service aggregation and dispatching server by using a public identifier, the public identifier and the Internet application identifier being identifiers registered with the Internet service aggregation and dispatching server, and the method comprising:

obtaining voice data entered by a user; and

sending a service processing request, directly and without the service processing request being passed through the service-rending server, to the Internet service aggregation and dispatching server so that the Internet service aggregation and dispatching server receives the service processing request and recognizes the voice data in the service processing request to obtain voice recognition information, and the Internet service aggregation and dispatching server sends the voice recognition information and the Internet application identifier to the service-rendering server corresponding to the public identifier, so that the service-rendering server processes a corresponding service according to the voice recognition information and the Internet application identifier, the service processing request comprising at least the voice data, the public identifier, and the Internet application identifiers;

wherein the service aggregation and dispatching server functions as an intermediate station between the terminal and the service-rendering server;

wherein the service rendering server does not receive the service processing request directly from the terminal; and

wherein the service-rendering server receives the voice recognition information rather than the voice data.

8. The method according to claim 7, before obtaining the voice data entered by a user, further comprising:

when a public identifier selection instruction is detected, displaying, according to the public identifier selection instruction, an information entering interface corresponding to the public identifier, and

wherein obtaining voice data entered by a user comprises obtaining the voice data entered by the user on the information entering interface.

9. The method according to claim 7, before obtaining the voice data entered by a user, further comprising:

when a voice recognition application program selection instruction is detected, displaying a voice recognition application program selection interface according to the voice recognition application program selection instruction, wherein the voice recognition application program selection interface comprises multiple voice recognition application programs; and

obtaining a voice recognition application program selected by the user on the voice recognition application program selection interface, and sending the voice recognition application program to the Internet service aggregation and dispatching server, so that the Internet service aggregation and dispatching server stores a terminal identifier of the terminal and a program identifier of the voice recognition application program.

10. An Internet service aggregation and dispatching server, comprising:

one or more processors; and

a memory storing instructions and in communication with the one or more processors,

wherein the one or more processors, when executing the instructions, are configured to;

maintain a registration list of service-rendering servers corresponding to public identifiers;

receive, directly, a service processing request sent by a terminal without the service processing request being passed through the service-rending server, the service processing request comprising at least voice data, a public identifier identifying a service-rendering server, and an Internet application identifier identifying a service application running on the service-rendering server;

recognize the voice data in the service processing request to obtain voice recognition information; and

send the voice recognition information and the Internet application identifier to the service-rendering server corresponding to the public identifier, so that the service-rendering server processes a corresponding service by running the service application identified by the internet application identifier according to the voice recognition information;

wherein the service aggregation and dispatching server functions as an intermediate station between the terminal and the service-rendering server;

wherein the service rendering server does not receive the service processing request directly from the terminal; and

wherein the service-rendering server receives the voice recognition information rather than the voice data.

11. The Internet service aggregation and dispatching server according to claim 10, wherein the one or more processors, when executing the instructions, are further configured to:

generate a voice identifier corresponding to the voice data; and

store the voice data and the voice identifier corresponding to the voice data in a voice database,

wherein the one or more processors, when executing the instructions to send the voice recognition information and the Internet application identifier to a service-rendering server, are configured to send, according to the public identifier, the voice recognition information, the voice identifier corresponding to the voice data, and the Internet application identifier to the service-rendering server corresponding to the public identifier.

12. The Internet service aggregation and dispatching server according to claim 11, wherein one or more processors, when executing the instructions, are further configured to:

receive a request to obtain the voice data sent by the service-rendering server, wherein the request to obtain the voice data comprises at least a querying voice identifier and a querying public identifier;

query, according to the voice identifier in the request to obtain the voice data, the voice database, to obtain the voice data corresponding to the querying voice identifier; and

send, to the service-rendering server corresponding to the public identifier, the voice data corresponding to the querying voice identifier.

13. The Internet service aggregation and dispatching server according to claim 10, wherein the one or more processors, when executing the instructions to recognize the voice data in the service processing request, are configured to:

obtain a voice recognition application program corresponding to the terminal; and

recognize the voice data in the service processing request by using the voice recognition application program to obtain the voice recognition information.

14. The Internet service aggregation and dispatching server according to claim 13, wherein the one or more processors, when executing the instructions, are further configured to:

obtain a pre-selected voice recognition application program selected by the terminal; and

store a terminal identifier of the terminal and a program identifier of the pre-selected voice recognition application program,

wherein the one or more processors, when executing the instructions to obtain a voice recognition application program corresponding to the terminal, are configured to query, according to the terminal identifier of the terminal, the terminal identifier and the program identifier that are stored to obtain the voice recognition application program corresponding to the terminal.

15. The Internet service aggregation and dispatching server according to claim 10, wherein the one or more processors, when executing the instructions, are further configured to:

determine whether the service-rendering server corresponding to the public identifier has a voice recognition service right,

wherein if it is determined that the service-rendering server has the voice recognition service right, the one or more processors, when executing the instructions, are configured to recognize the voice data in the service processing request to obtain the voice recognition information;

or

if it is determined that the service-rendering server does not have the voice recognition service right, the one or more processors, when executing the instructions, are configured to send the voice data and the Internet application identifier to the service-rendering server, so that the service-rendering server processes the corresponding service by running the service application identified by the internet application identifier according to the voice data.

16. A terminal, comprising:

one or more processors;

a memory storing instructions and in communication with the one or more processors;

wherein the one or more processors, when executing the instructions, are configured to;

obtain voice data entered by a user; and

send a service processing request, directly and without the service processing request being passed through the service-rending server, to an Internet service aggregation and dispatching server according to the voice data entered by the user, so that the Internet service aggregation and dispatching server receives the service processing request and recognizes the voice data in the service processing request to obtain voice recognition information, and the Internet service aggregation and dispatching server sends the voice recognition information and an Internet application identifier to a service-rendering server corresponding to a public identifier, so that the service-rendering server processes a corresponding service according to the voice recognition information and the Internet application identifier, the service processing request comprising at least the voice data, the public identifier, and the Internet application identifiers;

wherein the service aggregation and dispatching server functions as an intermediate station between the terminal and the service-rendering server;

wherein the service rendering server does not receive the service processing request directly from the terminal; and

wherein the service-rendering server receives the voice recognition information rather than the voice data.

17. The terminal according to claim 16, wherein the one or more processors, when executing the instructions, are further configured:

when a public identifier selection instruction is detected, display, according to the public identifier selection instruction, an information entering interface corresponding to the public identifier; and

wherein the one or more processors, when executing the instructions to obtain the voice data entered by the user, are configured to obtain the voice data entered by the user on the information entering interface.

18. The terminal according to claim 16, wherein the one or more processors, when executing the instructions, are further configured:

when a voice recognition application program selection instruction is detected, display a voice recognition application program selection interface according to the voice recognition application program selection instruction, wherein the voice recognition application program selection interface comprises multiple voice recognition application programs,

wherein the one or more processors, when executing the instructions to obtain the voice recognition application program are further configured to obtain a voice recognition application program selected by the user on the voice recognition application program selection interface, and when executing the instructions to send the service processing request, are configured to send the voice recognition application program to the Internet service aggregation and dispatching server, so that the Internet service aggregation and dispatching server stores a terminal identifier of the terminal and a program identifier of the voice recognition application program.