Toll-free telecommunications management platform

• US 10,306,075 B2
• Filed: 09/29/2017
• Issued: 05/28/2019
• Est. Priority Date: 11/01/2014
• Status: Active Grant

• Current Assignee: Somos, Inc. (Lumen Technologies, Inc.)
• Original Assignee: Somos, Inc. (Lumen Technologies, Inc.)
• Inventors: Sharma, Sriram, Carter, William, Kimmel, Michael
• Primary Examiner(s): Addy, Thjuan K
• Application Number:
  US15/720,909
• Publication Number:
  US 20180249016A1
• Time in Patent Office: 606 Days
• Field of Search: 37926502, 37922001, 37920101, 37922102, 37922101, 379272, 379273, 379219
• CPC Class Codes: H04M 15/59 based on real time
• CPC Class Codes: H04M 15/83 Notification aspects
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2203/251 where a voice mode or a visual mode can be used interchangeably
• CPC Class Codes: H04M 2203/258 Service state indications
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/5232 Call distribution algorithms

Abstract

Methods and systems are provided for the management, routing and reporting of toll-free telecommunications calls and data. Methods and systems are provided for pre-populating a call routing template based on natural language inputs and populating telecommunications routing codes at nodes of a call routing decision tree to generate a call routing template that may be identified and presented to a user interface based at least in part on a natural language input.

Claims

1. A method of populating telecommunications call routing based on a shared attribute with a stored call routing template comprising:

storing a customer record template associated with a first toll-free number as a default customer record template, wherein the default customer record template includes a first call routing template containing a call routing decision tree logic and at least one stored attribute associated with the first toll-free number;

receiving a request for customer record template data, wherein the request includes the stored attribute;

selecting the default customer record template based at least in part on the stored attribute associated with the first toll-free number; and

populating at least a portion of a second call routing template for a second toll-free number based at least in part on call routing data within the first call routing template included in a default customer record.

2. The method of claim 1, wherein the shared attribute is a customer administrative datum.

3. The method of claim 2, wherein the customer administrative datum is an end customer name.

4. The method of claim 2, wherein the customer administrative datum is an end customer address.

5. The method of claim 2, wherein the customer administrative datum is an area of service.

6. The method of claim 2, wherein the customer administrative datum is a destination telephone number.

7. The method of claim 2, wherein the customer administrative datum is a carrier identification code.

8. The method of claim 1, wherein the shared attribute is a call processing record datum.

9. The method of claim 8, wherein the call processing record datum is an originating numbering plan area.

10. The method of claim 8, wherein the call processing record datum is an originating central office exchange.

11. The method of claim 8, wherein the call processing record datum is an originating Plain Old Telephone System (POTS) number.

12. The method of claim 8, wherein the call processing record datum is a destination telephone number.

13. The method of claim 8, wherein the call processing record datum is a carrier name.

14. The method of claim 1, wherein the decision tree logic determines a call path taken by an incoming toll-free call to a termination number.

15. The method of claim 1, wherein the decision tree logic determines a call path taken by an incoming toll-free call based at least in part on a time of day an incoming call is received.

16. The method of claim 1, wherein the decision tree logic determines a call path taken by an incoming toll-free call based at least in part on a geographic location of a device from which the incoming toll-free call is received.

17. The method of claim 1, wherein the decision tree logic determines a call path taken by an incoming toll-free call within a telecommunications system.

18. A user device for presenting data to a user in real time regarding changes in metadata associated with a customer record template, the user device configured to:

receive an indication of a change in status of a default customer record template that is associated with a first toll-free telecommunications number, wherein the first toll-free telecommunications number is associated with a responsible organization that processes toll-free telecommunications;

update a metadatum associated with the default customer record template based at least in part on the change in status;

store the updated metadatum and default customer record template, wherein the stored default customer record template includes a change to a first call routing template associated with the first telecommunications number;

identify a second call routing template associated with a second toll-free telecommunications number, wherein the identification is based at least in part on the updated metadatum; and

update the second call routing template based at least in part on the change to the call routing template associated with the first toll-free telecommunications number.

19. The user device of claim 18, wherein the presentation includes presenting a status for a plurality of telecommunication numbers associated with the responsible organization, wherein the status presented is based on a real time status change occurring over a toll-free telecommunications network.

20. The user device of claim 19, wherein the real time status change occurring over a toll-free telecommunications network is a datum summarizing telecommunications network congestion.