Systems and methods for managing lost devices of multiple types with multiple policies using melded profiles associated with groups

• US 10,313,398 B2
• Filed: 10/23/2017
• Issued: 06/04/2019
• Est. Priority Date: 08/01/2013
• Status: Active Grant

• Current Assignee: ConnectWise, LLC
• Original Assignee: ConnectWise, LLC
• Inventors: Buerk, Gregory Francis, Logan, Scott
• Primary Examiner(s): Vaughan, Michael R
• Application Number:
  US15/790,736
• Publication Number:
  US 20180219918A1
• Time in Patent Office: 589 Days
• Field of Search: None
• CPC Class Codes: G06F 21/60 Protecting data
• CPC Class Codes: G06F 21/6245 Protecting personal data, e.g. for financial or medical purposes
• CPC Class Codes: G06F 21/88 Detecting or preventing theft or loss
• CPC Class Codes: G06F 2221/2143 Clearing memory, e.g. to prevent the data from being stolen
• CPC Class Codes: G06F 2221/2149 Restricted operating environment
• CPC Class Codes: H04L 63/20 for managing network security; network security policies in general filtering policies H04L63/0227
• CPC Class Codes: H04W 12/126 Anti-theft arrangements, e.g. protection against subscriber identity module [SIM] cloning

Abstract

This disclosure facilitates managing lost devices. In some embodiments, a system receives a first device type from a first agent on a first device, and a different second device type from a second agent on a second device. The system receives a first group associated with the first device and a different second group associated with the second device. The system determines that the first device and the second device are lost and accesses a database storing first and second configuration classes associated with the first and second devices, respectively. The system creates first and second device-dependent classes based on the first and second device types and the first and second configuration classes, respectively. The system melds the first device-dependent class into a first melded profile and the second device-dependent class into a second melded profile, using the respective groups, and applies the melded profiles to the corresponding device.

Claims

1. A method for managing data or computing resource usage via a computer network, comprising:

determining, by a cloud computing environment comprising one or more servers, a first data or computing resource usage of a first device having a first device type and associated with a first group;

determining, by the cloud computing environment, a second data or computing resource usage of a second device having a second device type and associated with a second group;

identifying, by the cloud computing environment responsive to determining at least one of the first data or computing resource usage or the second data or computing resource usage, from a database, a first configuration class associated with the first device and a second configuration class associated with the second device;

generating, by the cloud computing environment, based on the first device type and the first configuration class, a first device-dependent class;

generating, by the cloud computing environment, based on the second device type and the second configuration class, a second device-dependent class;

melding, by the cloud computing environment based on the first group, the first device-dependent class into a first melded profile;

melding, by the cloud computing environment based on the second group, the second device-dependent class into a second melded profile;

applying, by the cloud computing environment responsive to an event, the first melded profile to the first device to control computing resource or network access of the first device by enabling or disabling at least one setting; and

applying, by the cloud computing environment, the second melded profile to the second device responsive to the event.

2. The method of claim 1, comprising:

receiving, by the cloud computing environment comprising one or more servers, from a first agent executing on the first device, the first device type;

receiving, by the cloud computing environment from a second agent executing on the second device, the second device type, the second device type different from the first device type.

3. The method of claim 1, comprising:

receiving, by the cloud computing environment via an interface, a first group associated with the first device and a second group associated with the second device, the second group different from the first group.

4. The method of claim 1, comprising:

applying, by the cloud computing environment responsive to the event, the first melded profile to the first device to control computing resource or network access of the first device by at least one of enabling data roaming, disabling data roaming, modifying a maximum bandwidth allowed, or modifying usage time.

5. The method of claim 1, wherein the determining of the first data or computing resource usage of the first device comprises:

receiving, by the cloud computing environment from the first agent, an indication of the first data or computing resource usage.

6. The method of claim 1, wherein:

the first configuration class comprises a configuration selected from at least one of a data roaming configuration, a maximum cell data bandwidth configuration, and a cell data enable configuration;

the first device-dependent class comprises a setting selected from at least one of a data roaming setting, a maximum cell data bandwidth setting, and a cell data enable setting; and

the first melded profile comprises a setting selected from at least one of a data roaming setting, a maximum cell data bandwidth setting, and a cell data enable setting.

7. The method of claim 1, further comprising:

accessing, by the cloud computing environment from the database, a translation mapping a plurality of input strings into a plurality of output strings;

selecting, by the cloud computing environment from the first melded profile, a variable string;

mapping, by the cloud computing environment, based on the translation, the variable string to a variable value; and

replacing, by the cloud computing environment in the first melded profile, the variable string with the variable value.

8. The method of claim 1, further comprising:

receiving, by the cloud computing environment from the first agent, a configuration of the first device;

selecting, by the cloud computing environment responsive to the receiving of the configuration, based on the configuration, a third group; and

associating, by the cloud computing environment responsive to the selection, the first device with the third group.

9. The method of claim 1, further comprising:

sending, by the cloud computing environment to a first agent of the first device, responsive to determining at least one of the first data or computing resource usage or second data or computing resource usage, an instruction indicating an update to a setting that affects data or computing resource usage by the first device.

10. The method of claim 9, further comprising:

receiving, by the first agent, the instruction indicating the update; and

modifying, by the first agent responsive to the receiving, a configuration of the first device.

11. A system to manage data or computing resource usage via a computer network, comprising:

a cloud computing environment comprising one or more servers to;

determine a first data or computing resource usage of a first device having a first device type and associated with a first group;

determine a second data or computing resource usage of a second device having a second device type and associated with a second group;

identify, responsive to determining at least one of the first data or computing resource usage or the second data or computing resource usage, from a database, a first configuration class associated with the first device and a second configuration class associated with the second device;

generate, based on the first device type and the first configuration class, a first device-dependent class;

generate, based on the second device type and the second configuration class, a second device-dependent class;

meld, based on the first group, the first device-dependent class into a first melded profile;

meld, based on the second group, the second device-dependent class into a second melded profile;

apply, responsive to an event, the first melded profile to the first device to control computing resource or network access of the first device by enabling or disabling at least one setting; and

apply the second melded profile to the second device responsive to the event.

12. The system of claim 11, wherein the cloud computing environment is further configured to:

receive, from a first agent executing on the first device, the first device type;

receive, from a second agent executing on the second device, the second device type, the second device type different from the first device type.

13. The system of claim 11, wherein the cloud computing environment is further configured to:

receive, via an interface, a first group associated with the first device and a second group associated with the second device, the second group different from the first group.

14. The system of claim 11, wherein the cloud computing environment is further configured to:

apply, responsive to the event, the first melded profile to the first device to control computing resource or network access of the first device by at least one of enabling data roaming, disabling data roaming, modifying a maximum bandwidth allowed, or modifying usage time.

15. The system of claim 11, wherein the cloud computing environment is further configured to:

receive, from the first agent, an indication of the first data or computing resource usage.

16. The system of claim 11, wherein:

the first configuration class comprises a configuration selected from at least one of a data roaming configuration, a maximum cell data bandwidth configuration, and a cell data enable configuration;

the first device-dependent class comprises a setting selected from at least one of a data roaming setting, a maximum cell data bandwidth setting, and a cell data enable setting; and

the first melded profile comprises a setting selected from at least one of a data roaming setting, a maximum cell data bandwidth setting, and a cell data enable setting.

17. The system of claim 11, wherein the cloud computing environment is further configured to:

access, from the database, a translation mapping a plurality of input strings into a plurality of output strings;

select, from the first melded profile, a variable string;

map, based on the translation, the variable string to a variable value; and

replace, in the first melded profile, the variable string with the variable value.

18. The system of claim 11, wherein the cloud computing environment is further configured to:

receive, from the first agent, a configuration of the first device;

select, responsive to the receiving of the configuration, based on the configuration, a third group; and

associate, responsive to the selection, the first device with the third group.

19. The system of claim 18, wherein the cloud computing environment is further configured to;

transmit, to the first agent, the instruction indicating the update to cause the first agent to modify a configuration of the first device.

20. The system of claim 11, wherein the cloud computing environment is further configured to:

send, to a first agent of the first device, responsive to determining at least one of the first data or computing resource usage or second data or computing resource usage, an instruction indicating an update to a setting that affects data or computing resource usage by the first device.