Validating and supplementing emergency call information
First Claim
1. A computer-implemented method comprising:
- receiving an emergency call from a mobile device via a cellular network;
receiving phase I data corresponding to the emergency call at a legacy application;
requesting phase II data corresponding to the emergency call;
prior to receiving phase II data, receiving an event at a call display separate from the legacy application, the event indicative of an emergency call originating location and including an event category, an event severity, and an event truthfulness, the event severity indicating how severe the event is, the event truthfulness indicating a probability that the event is true; and
tailoring dispatch of emergency resources physically responding to the emergency call based on the emergency call originating location, the event category, the event severity, and the event truthfulness.
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Accused Products
Abstract
The present invention extends to methods, systems, and computer program products for validating and supplementing emergency call information. A Public Safety Answering Point receives an emergency (e.g., 911) call from a mobile device. Parts of the emergency call are processed to identify an emergency call location. Characteristics of the emergency call are combined with characteristics of other signals to identify and emergency call event, including the emergency call location. The emergency call event is sent to the Public Safety Answering Point. Prior to receiving phase II data and possibly even prior to receiving phase I data, the Public Safety Answering Point receives the event. The Public Safety Answering Point tailors dispatch of emergency resources responding to the emergency call based on characteristics of the event, including the originating location.
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Citations
14 Claims
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1. A computer-implemented method comprising:
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receiving an emergency call from a mobile device via a cellular network; receiving phase I data corresponding to the emergency call at a legacy application; requesting phase II data corresponding to the emergency call; prior to receiving phase II data, receiving an event at a call display separate from the legacy application, the event indicative of an emergency call originating location and including an event category, an event severity, and an event truthfulness, the event severity indicating how severe the event is, the event truthfulness indicating a probability that the event is true; and tailoring dispatch of emergency resources physically responding to the emergency call based on the emergency call originating location, the event category, the event severity, and the event truthfulness. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer system comprising:
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a processor; system memory coupled to the processor and storing instructions configured to cause the processor to; receive an emergency call from a mobile device via a cellular network; receive phase I data corresponding to the emergency call at a legacy application; request phase II data corresponding to the emergency call; prior to receiving phase II data, receive an event at a call display separate from the legacy application, the event indicative of an emergency call originating location and including an event category, an event severity, and an event truthfulness, the event severity indicating how severe the event is, the event truthfulness indicating a probability that the event is true; and tailor dispatch of emergency resources physically responding to the emergency call based on the emergency call originating location, the event category, the event severity, and the event truthfulness. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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Specification