Cross-channel personalized promotion platform

• US 10,318,993 B2
• Filed: 05/30/2014
• Issued: 06/11/2019
• Est. Priority Date: 05/31/2013
• Status: Active Grant

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services Limited (Accenture PLC)
• Inventors: Baghaie, Marjan, Dempski, Kelly L.
• Primary Examiner(s): Li, Sun M
• Assistant Examiner(s): Nguyen, Thuy N
• Application Number:
  US14/292,190
• Publication Number:
  US 20140358666A1
• Time in Patent Office: 1,838 Days
• CPC Class Codes: G06Q 30/0242 Determining effectiveness of advertisements
• CPC Class Codes: G06Q 30/0261 based on user location
• CPC Class Codes: G06Q 30/0267 Wireless devices

Abstract

A platform for providing real-time promotions determines a customer interested in a product or service. The platform identifies customer information associated with the customer, as well as a set of products of interest to the customer. The platform identifies a supplier or advertiser associated with each of the products and receives promotion bids from one or more of the suppliers or advertisers. The platform generates a score for each of the received promotion bids, selects at least one of the promotion bids for transmission to the mobile device, and transmits the selected at least one promotion bids to the mobile device. The platform tracks customer behavior associated with the at least one promotion bids and provides the tracked behavior information back to the suppliers or advertisers.

Claims

1. A system for real-time product promotions across multiple channels, comprising:

an indoor positioning system comprising multiple beacon systems positioned at various locations within a facility that offers products for sale;

a processor in communication with the indoor positioning system; and

a memory comprising instructions that, when executed, cause the processor to;

identify a mobile device associated with a customer located within the facility that offers products for sale, wherein the facility comprises multiple sections;

identify in which of the multiple sections of the facility the mobile device associated with the customer is located based on a proximity of the mobile device associated with the customer relative to the beacon systems;

identify one or more products offered for sale within the identified section of the facility;

retrieve information from the mobile device including attributes of the customer including social media information of the customer, wherein the social media information of the customer includes an indication that the customer is a fan of a person;

identify a type of a first product the person has recently recommended associated with the identified one or more products offered for sale within the identified section of the facility;

identify suppliers or advertisers within the facility associated with the identified type of the first product;

transmit (1) an identification of the identified type of the first product and (2) the retrieved customer attributes to one or more remote computer systems representing the suppliers or advertisers;

receive promotion bids from the one or more remote computer systems representing the suppliers or advertisers;

select at least one of the promotion bids as a winning bid for transmission of at least one promotion associated with the winning bid to the mobile device associated with the customer;

generate at least one personalized promotion message including a name of the person, the first product recommended by the person, the identified type of the first product recommended by the person associated with the identified one or more products offered for sale within the identified section of the facility, and the at least one promotion associated with the winning bid; and

transmit the at least one personalized promotion message to the mobile device associated with the customer.

2. The system of claim 1, wherein the instructions further cause the processor to generate a score for each of the received promotion bids, wherein the at least one of the promotion bids is selected as a winning bid based on the generated score for each of the promotion bids.

3. The system of claim 1, wherein the instructions further cause the processor to:

track customer behavior after transmitting the at least one personalized promotion message to the mobile device associated with the customer; and

provide feedback to the suppliers or advertisers based on the tracked customer behavior.

4. The system of claim 1, wherein the instructions further cause the processor to:

track customer behavior prior to receiving the promotion bids from one or more of the suppliers or advertisers; and

transmit the tracked customer behavior to the one or more suppliers or advertisers.

5. The system of claim 1, wherein the instructions further cause the processor to:

determine when the customer moves to a new section within the facility;

identify one or more products offered for sale within the new section;

identify suppliers or advertisers associated with the identified one or more products offered for sale within the new section;

receive new promotion bids from one or more of the suppliers or advertisers associated with the identified one or more products offered for sale within the new section;

select at least one of the new promotion bids as a new winning bid for transmission of at least one new promotion associated with the new winning bid to the customer; and

transmit the at least one new promotion associated with the new winning bid to the mobile device associated with the customer.

6. The system of claim 1, wherein the first product is located in a first section different from the identified section in which the mobile device associated with the customer is located.

7. The system of claim 1, wherein the social media information of the customer further comprises an indication that the customer is a fan of an establishment located nearby the facility, the establishment offering a second product for sale, and wherein the instructions further cause the processor to generate a promotion of the second product conditioned on a purchase of the first product within the facility by the customer.

8. The system of claim 1, wherein the instructions further cause the processor to generate a promotion of the first product conditioned on a purchase of the first product within a predetermined time period by the customer.

9. A non-transitory product comprising:

a memory;

instructions stored in the memory that, when executed, cause a computer processor to;

identify a mobile device associated with a customer interested in a product or service;

identify a set of products or services of interest to the customer proximate to a location of the mobile device within a retail store, wherein the location of the mobile device is identified based on a proximity of the mobile device to one or more wireless beacon systems positioned within the retail store;

retrieve information from the mobile device including attributes of the customer including social media information of the customer, wherein the social media information of the customer includes an indication that the customer is a fan of a person;

identify a type of a first product the person has recently recommended associated with the set of products or services of interest to the customer proximate to the location of the mobile device within the retail store;

identify suppliers or advertisers within the retail store associated with the identified type of the first product;

transmit an identification of the identified type of the first product to one or more remote computer systems representing the suppliers or advertisers;

receive promotion bids from the one or more remote computer systems representing the suppliers or advertisers;

generate a score for each of the received promotion bids;

select at least one of the promotion bids for transmission of at least one promotion associated with the selected at least one of the promotion bids to the mobile device associated with the customer;

generate at least one personalized promotion message including a name of the person, the first product recommended by the person, the identified type of the first product recommended by the person associated with the set of products or services of interest to the customer proximate to the location of the mobile device within the retail store, and the at least one promotion associated with the winning bid;

transmit the at least one personalized promotion message to the mobile device associated with the customer;

track customer behavior associated with the at least one personalized promotion message at a checkout to determine whether the at least one personalized promotion message results in a purchase; and

provide feedback to the one or more remote computer systems representing the suppliers or advertisers based on the tracked customer behavior.

10. The non-transitory product of claim 9, wherein the first product is located in a first section of the retail store different from a section in which the mobile device associated with the customer is located in the retail store.

11. The non-transitory product of claim 9, wherein the social media information of the customer further comprises an indication that the customer is a fan of an establishment located nearby the retail store, the establishment offering a second product for sale, and wherein the instructions further cause the processor to generate a promotion of the second product conditioned on a purchase of the first product within the retail store by the customer.

12. The non-transitory product of claim 9, wherein the instructions further cause the processor to generate a promotion of the first product conditioned on a purchase of the first product within a predetermined time period by the customer.

13. A method for real-time product promotions across multiple channels, comprising:

identifying a mobile device associated with a customer located within a facility offering products for sale;

identifying one or more products within the facility that are within a predetermined distance of the customer based on a proximity of the mobile device associated with the customer to a wireless beacon system;

retrieving information from the mobile device including attributes of the customer including social media information of the customer, wherein the social media information of the customer includes an indication that the customer is a fan of a person;

identifying a type of a first product the person has recently recommended associated with the identified one or more products within the facility that are within the predetermined distance of the customer;

identifying suppliers or advertisers within the facility associated with the identified type of the first product;

transmitting an identification of the identified type of the first product to one or more remote computer systems representing the suppliers or advertisers;

receiving promotion bids from one or more of the remote computer systems representing the suppliers or advertisers;

selecting at least one promotion associated with at least one winning promotion bid for transmission to the mobile device associated with the customer;

generating at least one personalized promotion message including a name of the person, the first product recommended by the person, the identified type of the first product recommended by the person associated with the identified one or more products within the facility that are within the predetermined distance of the customer, and the at least one promotion associated with the at least one winning promotion bid; and

transmitting the at least one personalized promotion message to the mobile device associated with the customer.

14. The method of claim 13, further comprising generating a score for each of the received promotion bids, wherein the at least one winning promotion bid is selected based on the generated score for each of the received promotion bids.

15. The method of claim 13, further comprising:

tracking customer behavior after transmitting the at least one personalized promotion message to the mobile device associated with the customer; and

providing feedback to the suppliers or advertisers based on the tracked customer behavior.

16. The method of claim 13, further comprising:

tracking customer behavior prior to receiving the promotion bids from one or more of the suppliers or advertisers; and

transmitting the tracked customer behavior to the one or more suppliers or advertisers.

17. The method of claim 13, further comprising:

identifying a location of the mobile device associated with the customer based on a proximity of the mobile device to one or more QR codes positioned within the facility that have been scanned by the mobile device.

18. The method of claim 13, wherein the first product is located in a first section of the facility different from a section in which the mobile device associated with the customer is located in the facility.

19. The method of claim 13, wherein the social media information of the customer further comprises an indication that the customer is a fan of an establishment located nearby the facility, the establishment offering a second product for sale, and the method further comprising:

generating a promotion of the second product conditioned on a purchase of the first product within the facility by the customer.

20. The method of claim 13, further comprising:

generating a promotion of the first product conditioned on a purchase of the first product within a predetermined time period by the customer.