Computer system for generating and displaying interactive user interfaces

• US 10,319,036 B2
• Filed: 08/12/2014
• Issued: 06/11/2019
• Est. Priority Date: 07/15/2010
• Status: Active Grant

• Current Assignee: Hartford Fire Insurance Company (The Hartford Financial Services Group, Inc.)
• Original Assignee: Hartford Fire Insurance Company (The Hartford Financial Services Group, Inc.)
• Inventors: Haywood, John C., Morrison, Maureen A., Musgrove, Jr., Joseph E., Panitzke, Jeffrey D., Peine, Sheila M., Pelaez, Andres, Wilson, Ryan L.
• Primary Examiner(s): Ebersman, Bruce I
• Application Number:
  US14/457,915
• Publication Number:
  US 20140350972A1
• Time in Patent Office: 1,764 Days
• Field of Search: 705 4
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03
• CPC Class Codes: G06Q 40/06 Asset management; Financial planning or analysis
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

A computer system generates interactive user interfaces. The system is configured to receive first data input via a user interface, access stored data including guideline data based on the received first data, and generate a modified user interface based on the accessed stored data. The first data, and second data received via the modified user interface, are processed and employed for adjusting workflows.

Claims

1. A computer system for generating and displaying one or more interactive user interfaces and processing input data, comprising:

a claims processing agent terminal;

a customer service representative terminal;

a first computer system in communication with the claims processing agent terminal and the customer service representative terminal, the first computer system comprising;

one or more data storage devices storing data indicative of auto insurance compliance guidelines for a plurality of geographically-defined jurisdictions, including stored associations between the compliance guidelines and the geographically-defined jurisdictions and policy data for a plurality of auto insurance policies;

one or more computer processors;

one or more computer processors; and

a memory storing computer-readable instructions, which instructions, when executed by the one or more computer processors, cause the one or more computer processors to;

output an auto insurance data collection user interface including at least one data field for input of information about an auto insurance claim for display on a display device of at least one of the claims processing agent terminal and the customer service representative terminal;

receive first data associated with the auto insurance claim via the user interface, the received first data including geographic information;

retrieve auto insurance compliance guidelines applicable to the claim from the one or more data storage devices, based on at least the geographic information in the received first data;

modify the user interface by at least one of adding additional data fields, the additional data fields corresponding to questions related to auto insurance compliance guidelines retrieved based on the geographic information in the received first data, or removing data fields based on the retrieved auto insurance compliance guidelines and the first data;

retrieve policy data applicable to the claim based on the first data;

populate one or more data fields included in the user interface with the retrieved policy data, and output the modified user interface to the one of the claims processing agent terminal and the customer service representative terminal;

receive second data via the modified user interface;

output the first data and the second data,

adjust an auto insurance claim workflow based on the output data; and

output, for display on a device of at least one of an in-house appraiser or a third-party appraiser, appraisal user interfaces, including;

a total loss vehicle user interface, the total loss vehicle user interface including fields for entry of moving permission text and towing and storage amounts, and a button to generate a separate interface for entry of values related to settlement; and

a low-impact soft tissue claim user interface, including fields for entry of frame damage and impact height information.

2. The computer system of claim 1, wherein the instructions further causing the one or more computer processors to output appraisal user interfaces comprises causing the one or more computer processors to output a repairable vehicle user interface, including fields for entry of inspection damage notes, alternate parts suggestions, and entry of data relevant to compliance guidelines.

3. The computer system of claim 1, wherein the instructions further causing the one or more computer processors to output appraisal user interfaces comprises causing the one or more computer processors to output a subrogation user interface including fields for entry of a demand amount and a vehicle rental amount.

4. A computer-implemented method for generating and displaying one or more interactive user interfaces and processing input data, comprising:

outputting, by a first computer system, in communication with a claims processing agent terminal and a customer service representative terminal, an auto insurance data collection user interface including at least one data field for input of information about an auto insurance claim for display on a display device of at least one of a claims processing agent terminal and a customer service representative terminal;

receiving, by the first computer system, first data associated with the auto insurance claim via the user interface, the received first data including geographic information;

retrieving, by the first computer system, from one or more data storage devices storing data indicative of auto insurance compliance guidelines for a plurality of geographically-defined jurisdictions, including stored associations between the compliance guidelines and the geographically-defined jurisdictions, and policy data for a plurality of auto insurance policies, auto insurance compliance guidelines applicable to the claim, based on at least the geographic information in the received first data;

modifying, by the first computer system, the user interface by at least one of adding additional data fields, the additional data fields corresponding to questions related to auto insurance compliance guidelines retrieved based on the geographic information in the received first data, or removing data fields based on the retrieved auto insurance compliance guidelines and the first data;

retrieving, by the first computer system, policy data applicable to the claim based on the first data;

populating, by the first computers system, one or more data fields included in the user interface with the retrieved policy data, and output the modified user interface to the one of the claims processing agent terminal and the customer service representative terminal;

receiving, by the first computer system, second data via the modified user interface;

outputting, by the first computer system, the first data and the second data;

adjusting, by the first computer system, an auto insurance claim workflow based on the output data; and

outputting, by the first computer system, for display on a device of at least one of an in-house appraiser or a third-party appraiser, appraisal user interfaces, including;

a total loss vehicle user interface, the total loss vehicle user interface including fields for entry of moving permission text and towing and storage amounts, and a button to generate a separate interface for entry of values related to settlement; and

a low-impact soft tissue claim user interface, including fields for entry of frame damage and impact height information.

5. The computer-implemented method of claim 4, wherein the outputting appraisal user interfaces comprises outputting a repairable vehicle user interface, including fields for entry of inspection damage notes, alternate parts suggestions, and entry of data relevant to compliance guidelines.

6. The computer-implemented method of claim 4, wherein the outputting appraisal user interface screens comprises outputting a subrogation user interface including fields for entry of a demand amount and a vehicle rental amount.