Centralized resource routing and distribution

• US 10,320,662 B1
• Filed: 11/17/2017
• Issued: 06/11/2019
• Est. Priority Date: 11/17/2017
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Ahuja, Anand, Reed, Alfred James, Lamar, III, Joe Nathan, Sachedina, Ayeesha
• Primary Examiner(s): Nguyen, Thanh T
• Application Number:
  US15/816,798
• Publication Number:
  US 20190158390A1
• Time in Patent Office: 571 Days
• Field of Search: 709238, 709203, 709205, 370392, 370393, 370252, 705 38, 713165
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
• CPC Class Codes: H04L 45/42 Centralised routing
• CPC Class Codes: H04L 47/70 Admission control; Resource allocation
• CPC Class Codes: H04L 63/08 for authentication of entities cryptographic mechanisms or cryptographic arrangements for entity authentication H04L9/32
• CPC Class Codes: H04L 63/102 Entity profiles
• CPC Class Codes: H04L 67/53 using third party service providers
• CPC Class Codes: H04L 67/63 Routing a service request depending on the request content or context

Abstract

The centralized resource routing and distribution improves upon the routing of interactions and distribution of resources for interactions between users and operator entities. A centralized gateway is provided through which interactions may be routed and resources distributed using one or more substitute interfaces. The one or more substitute interfaces may mimic interfaces of the operator, or otherwise provide a universal interface for use of multiple resource pools for the interactions. Use of the gateway and substitute interfaces increases processing capacity, reduces memory requirements, and/or improves processing time for both the operator entities and the organization entities since it provides for centralized routing and distribution for multiple operator entities without the operator entities having to store and/or process user information or the interactions associated therewith.

Claims

1. A system for centralized resource routing and distribution, the system comprising:

one or more memory components having computer readable code stored thereon; and

one or more processing components operatively coupled to the one or more memory components, wherein the one or more processing components are configured to execute the computer readable code to;

receive an interaction notification for an interaction between a user and an operator entity, wherein the interaction notification is received through one or more operator entity systems;

receive a selection indication that the user would like to utilize a resource pool of a resource entity for the interaction;

determine a resource pool interface, including at least required resource pool information for entering into the interaction using the resource pool, wherein the resource pool information is determined from a resource pool database or from communicating with one or more resource entity systems;

display the resource pool interface with the required resource pool information for the resource pool, wherein the resource pool interface is provided to the operator entity in place of one or more operator interfaces, and wherein the resource pool interface is provided through the one or more operator entity systems for display to the user on a user computer system or on the one or more operator entity systems;

receive the required resource pool information for the resource pool;

authenticate the user for the resource pool, wherein the authentication occurs by accessing a user authentication database or by communicating with the one or more resource entity systems;

determine routing of the interaction for the resource pool based on a routing factor; and

completing the interaction between the user, the operator entity, and the resource entity.

2. The system of claim 1, wherein the one or more processing components are configured to execute the computer readable code to

provide a resource selection interface to the user, wherein the resource selection interface is provided for the operator entity in place of the one or more operator interfaces, and wherein the resource pool interface is provided through the one or more operator entity systems for display to the user on the user computer system or on the one or more operator entity systems;

and

provide resources distribution options for one or more resource pools or one or more resource entities in the resource selection interface to the user for the interaction.

3. The system of claim 2, wherein the one or more resource entities are one or more digital resource entities;

and wherein receiving the selection indication that the user would like to utilize the resource pool for the interaction comprises receiving a selection of one of the one or more resource pools available through the one or more digital resource entities.

4. The system of claim 1, wherein the interaction is one of a plurality of interactions that the operator entity has entered into with a plurality of users that utilize a plurality of resource entities, and wherein the one or more processing components are further configured to:

aggregate the plurality of interactions and a plurality of interaction information for the plurality of interactions with the plurality of resource entities into a report; and

send the report to the operator entity, wherein the report is provided through the one or more operator entity systems.

5. The system of claim 1, wherein the one or more processing components are further configured to:

identify one or more resource pools or one or more resource entities that the operator entity would like to offer to a plurality of users; and

create one or more substitute interfaces for the operator entity to present to the plurality of users in place of the one or more operator interfaces, wherein the one or more substitute interfaces at least comprise the resource pool interface.

6. The system of claim 5, wherein the one or more substitute interfaces comprise one or more mimic interfaces, wherein the one or more mimic interfaces mimic the one or more operator interfaces provided by the operator entity.

7. The system of claim 5, wherein the one or more substitute interfaces comprise one or more universal interfaces, wherein the one or more universal interfaces are utilized by the operator entity through the operator entity systems.

8. The system of claim 5, wherein the one or more processing components are further configured to:

determine one or more routing factors for the routing of the interaction to the one or more resource entities; and

store the one or more routing factors in a routing engine.

9. The system of claim 8, wherein the one or more routing factors comprise at least one of:

one or more operator entity conditions, wherein the one or more operator entity conditions are preferred routings of routing channels of the operating entity;

one or more organization entity conditions, wherein the one or more organization entity conditions are preferred routings of the routing channels of an organization performing the routing;

one or more acceptance factors, wherein the one or more acceptance factors comprise likelihood of acceptance of the interaction using the routing channels;

one or more security factors, wherein the security factor comprises security level of the routing channels;

one or more expenditure factors, wherein the one or more expenditure factors comprise expenditure levels for the operating entity or the organization entity based on the routing channels;

or

one or more speed factors, wherein the speed factor comprises the speed of the routing channels.

10. A computer implemented method for centralized resource routing and distribution, the method comprising:

receiving, by one or more processing components, an interaction notification for an interaction between a user and an operator entity, wherein the interaction notification is received through one or more operator entity systems;

receiving, by the one or more processing components, a selection indication that the user would like to utilize a resource pool of a resource entity for the interaction;

determining, by the one or more processing components, a resource pool interface, including at least required resource pool information for entering into the interaction using the resource pool, wherein the resource pool information is determined from a resource pool database or from communicating with one or more resource entity systems;

displaying, by the one or more processing components, the resource pool interface with the required resource pool information for the resource pool, wherein the resource pool interface is provided to the operator entity in place of one or more operator interfaces, and wherein the resource pool interface is provided through the one or more operator entity systems for display to the user on a user computer system or on the one or more operator entity systems;

receiving, by the one or more processing components, the required resource pool information for the resource pool;

authenticating, by the one or more processing components, the user for the resource pool, wherein the authentication occurs by accessing a user authentication database or by communicating with the one or more resource entity systems;

determining, by the one or more processing components, routing of the interaction for the resource pool based on a routing factor; and

completing, by the one or more processing components, the interaction between the user, the operator entity, and the resource entity.

11. The method of claim 10, further comprising:

providing, by the one or more processing components, a resource selection interface to the user, wherein the resource selection interface is provided for the operator entity in place of the one or more operator interfaces, and wherein the resource pool interface is provided through the one or more operator entity systems for display to the user on the user computer system or on the one or more operator entity systems;

providing, by the one or more processing components, resources distribution options for one or more resource pools or one or more resource entities in the resource selection interface to the user for the interaction.

12. The method of claim 11, wherein the one or more resource entities are one or more digital resource entities;

and wherein receiving the selection indication that the user would like to utilize the resource pool for the interaction comprises receiving a selection of one of the one or more resource pools available through the one or more digital resource entities.

13. The method of claim 10, wherein the interaction is one of a plurality of interactions that the operator entity has entered into with a plurality of users that utilize a plurality of resource entities, and wherein the method further comprises:

aggregating, by the one or more processing components, the plurality of interactions and a plurality of interaction information for the plurality of interactions with the plurality of resource entities into a report; and

sending, by the one or more processing components, the report to the operator entity, wherein the report is provided through the one or more operator entity systems.

14. The method of claim 10, further comprising:

identifying, by the one or more processing components, one or more resource pools or one or more resource entities that the operator entity would like to offer to a plurality of users; and

creating, by the one or more processing components, one or more substitute interfaces for the operator entity to present to the plurality of users in place of the one or more operator interfaces, wherein the one or more substitute interfaces at least comprise the resource pool interface.

15. The method of claim 14, wherein the one or more substitute interfaces comprise one or more mimic interfaces, wherein the one or more mimic interfaces mimic the one or more operator interfaces provided by the operator entity.

16. The method of claim 14, wherein the one or more substitute interfaces comprise one or more universal interfaces, wherein the one or more universal interfaces are utilized by the operator entity through the operator entity systems.

17. The method of claim 14, wherein the method further comprises:

determining, by the one or more processing components, one or more routing factors for the routing of the interaction to the one or more resource entities; and

storing, by the one or processing components, the one or more routing factors in a routing engine.

18. The method of claim 17, wherein the one or more routing factors comprise at least one of:

one or more operator entity conditions, wherein the one or more operator entity conditions are preferred routings of routing channels of the operating entity;

one or more organization entity conditions, wherein the one or more organization entity conditions are preferred routings of the routing channels of the organization performing the routing;

one or more acceptance factors, wherein the one or more acceptance factors comprise likelihood of acceptance of the interaction using the routing channels;

one or more security factors, wherein the security factor comprises security level of the routing channels;

one or more expenditure factors, wherein the one or more expenditure factors comprise expenditure levels for the operating entity or the organization entity based on the routing channels;

or

one or more speed factors, wherein the speed factor comprises the speed of the routing channels.

19. A computer program product for centralized resource routing and distribution, the computer program product comprising at least one non-transitory computer-readable medium having computer-readable program code portions embodied therein, the computer-readable program code portions comprising:

an executable portion configured to receive an interaction notification for an interaction between a user and an operator entity, wherein the interaction notification is received through one or more operator entity systems;

an executable portion configured to receive a selection indication that the user would like to utilize a resource pool of a resource entity for the interaction;

an executable portion configured to determine a resource pool interface, including at least required resource pool information for entering into the interaction using the resource pool, wherein the resource pool information is determined from a resource pool database or from communicating with one or more resource entity systems;

an executable portion configured to display the resource pool interface with the required resource pool information for the resource pool, wherein the resource pool interface is provided to the operator entity in place of one or more operator interfaces, and wherein the resource pool interface is provided through the one or more operator entity systems for display to the user on a user computer system or on the one or more operator entity systems;

an executable portion configured to receive the required resource pool information for the resource pool;

an executable portion configured to authenticate the user for the resource pool, wherein authentication occurs by accessing a user authentication database or by communicating with the one or more resource entity systems;

an executable portion configured to determine routing of the interaction for the resource pool based on a routing factor; and

an executable portion configured to completing the interaction between the user, the operator entity, and the resource entity.

20. The computer readable of claim 19, wherein the computer-readable program code portions further comprise:

an executable portion configured to provide a resource selection interface to the user, wherein the resource selection interface is provided for the operator entity in place of the one or more operator interfaces, and wherein the resource pool interface is provided through the one or more operator entity systems for display to the user on the user computer system or on the one or more operator entity systems; and

an executable portion configured to provide resources distribution options for one or more resource pools or one or more resource entities in the resource selection interface to the user for the interaction.