Methods for processing solicited multimedia files
First Claim
1. A method for operating a public safety answering point to process multimedia files associated with an incident, the method comprising:
- receiving, at the public safety answering point, a first text message from a communication device, the first text message including a request to submit a multimedia file associated with the incident;
in response to receiving the first text message including the request, transmitting a second text message including an identifier linked to an incident record associated with the incident to the communication device;
receiving, at the public safety answering point, a reply to the second text message, the reply including the multimedia file and the identifier; and
storing, at the public safety answering point, the multimedia file including using the identifier to link the multimedia file to the incident record.
1 Assignment
0 Petitions
Accused Products
Abstract
Methods and systems for processing multimedia files associated with an incident. One method includes receiving a request to submit a multimedia file associated with the incident and, in response to receiving the request, transmitting a text message including an identifier of the incident to a communication device. The method also includes receiving, at the answering point, a reply to the text message, the reply including the multimedia file and the identifier, and storing, at the answering point, the multimedia file including using the identifier to link the multimedia file to an incident record for the incident.
-
Citations
19 Claims
-
1. A method for operating a public safety answering point to process multimedia files associated with an incident, the method comprising:
-
receiving, at the public safety answering point, a first text message from a communication device, the first text message including a request to submit a multimedia file associated with the incident; in response to receiving the first text message including the request, transmitting a second text message including an identifier linked to an incident record associated with the incident to the communication device; receiving, at the public safety answering point, a reply to the second text message, the reply including the multimedia file and the identifier; and storing, at the public safety answering point, the multimedia file including using the identifier to link the multimedia file to the incident record. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
-
-
13. A system for processing multimedia files associated with an incident, the system comprising:
-
a database storing an incident record of an incident; and a dispatch computer configured to receive, at a public safety answering point, a first text message from a communication device, the first text message including a request to submit a multimedia file associated with the incident, in response to receiving the first text message including the request, transmit a second text message including an identifier linked to the incident record to the communication device, receive a reply to the second text message, the reply including the multimedia file and the identifier, and store the multimedia file to the database including using the identifier to link the multimedia file to the incident record. - View Dependent Claims (14, 15, 16, 17, 18, 19)
-
Specification