Method for removing customer personal information from an electronic device
First Claim
1. A method for auditing a plurality of electronic devices to verify removal of customer personal information (CPI), the method comprising:
- establishing a connection between an electronic device, from the plurality of electronic devices, and a CPI device, for verification of CPI removal, the plurality of electronic devices including a plurality of makes and models of electronic devices;
temporarily locking, by the CPI device, the electronic device until verification that the CPI is removed from the electronic device;
determining, by the CPI device, whether the CPI is included on the electronic device;
recording an identification of the electronic device in response to determining the CPI is included on the electronic device;
performing a CPI removal process to clear the CPI from the electronic device in response to determining the CPI is included on the electronic device;
determining whether the CPI is removed from the electronic device following the CPI removal process by performing a real-time memory scan on the electronic device following the CPI removal process, and comparing a current state of the electronic device based on the real-time memory scan to a state of the electronic device not comprising CPI;
marking the electronic device as quarantined in response to a determination that the CPI removal process was unable to remove the CPI from the electronic device; and
reporting the identification of the electronic device and metadata in response to determining that the CPI was included on the electronic device.
2 Assignments
0 Petitions
Accused Products
Abstract
A system and method for processing electronic devices to determine removal of customer personal information (CPI). An electronic device is connected to a test device. A number of electronic devices including the electronic device are received for determining that the CPI is removed from a number of sources. The number of electronic devices include a number of makes and models of electronic devices. A determination of whether CPI is included on the electronic device is made. An identification of the electronic device is recorded in response to determining that CPI is included on the electronic device. The CPI is cleared form the electronic device in response to determining that the CPI is included on the electronic device. The identification of the electronic devices and metadata is reported in response to determining the CPI was included on the electronic device.
-
Citations
17 Claims
-
1. A method for auditing a plurality of electronic devices to verify removal of customer personal information (CPI), the method comprising:
-
establishing a connection between an electronic device, from the plurality of electronic devices, and a CPI device, for verification of CPI removal, the plurality of electronic devices including a plurality of makes and models of electronic devices; temporarily locking, by the CPI device, the electronic device until verification that the CPI is removed from the electronic device; determining, by the CPI device, whether the CPI is included on the electronic device; recording an identification of the electronic device in response to determining the CPI is included on the electronic device; performing a CPI removal process to clear the CPI from the electronic device in response to determining the CPI is included on the electronic device; determining whether the CPI is removed from the electronic device following the CPI removal process by performing a real-time memory scan on the electronic device following the CPI removal process, and comparing a current state of the electronic device based on the real-time memory scan to a state of the electronic device not comprising CPI; marking the electronic device as quarantined in response to a determination that the CPI removal process was unable to remove the CPI from the electronic device; and reporting the identification of the electronic device and metadata in response to determining that the CPI was included on the electronic device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
-
-
10. A customer personal information (CPI) device for removing CPI comprising:
-
a processor for executing a set of instructions; and a memory for storing the set of instructions, wherein the set of instructions is operable to; communicatively couple one or more electronic devices to the CPI device for verification of CPI removal, the one or more electronic devices including one or more of a plurality of makes and models of electronic devices; temporarily locking, by the CPI device, the one or more electronic devices until verification that the CPI is removed from the one or more electronic devices; analyze, by the CPI device, the one or more electronic devices to determine whether the CPI is present; record an identification of one or more electronic devices in response to verifying the CPI is present on the one or more electronic devices; performing a CPI removal process to remove the CPI from the one or more electronic devices in response to verifying the CPI is present on the one or more electronic devices; and determining whether the CPI is removed from the electronic device following the CPI removal process by performing a real-time memory scan on the electronic device following the CPI removal process, and comparing a current state of the electronic device based on the real-time memory scan to a state of the electronic device not comprising CPI; marking the electronic device as quarantined in response to a determination that the CPI removal process was unable to remove the CPI from the electronic device, wherein marking the electronic device as quarantined comprises setting a particular data field in the electronic device; and report the identification and CPI information for the one or more electronic devices in response to verifying the CPI was present on the one or more electronic devices. - View Dependent Claims (11, 12, 13)
-
-
14. A method for removing customer personal information (CPI) from one or more electronic devices, the method comprising:
-
communicatively coupling the one or more electronic devices to a test device for verification of CPI removal, the one or more electronic devices including one or more of a plurality of makes and models of electronic devices; temporarily locking, by the test device, the one or more electronic devices until verification that the CPI is removed from the one or more electronic devices; analyzing, by the test device, the one or more electronic devices to determine whether the CPI is present; recording an identification of the one or more electronic devices; performing a CPI removal process to remove the CPI from the one or more electronic devices in response to verifying the CPI is present on the one or more electronic devices; determining whether the CPI is removed from the electronic device following the CPI removal process by performing a real-time memory scan on the electronic device following the CPI removal process, and comparing a current state of the electronic device based on the real-time memory scan to a state of the electronic device not comprising CPI; and marking the electronic device as quarantined in response to a determination that the CPI removal process was unable to remove the CPI from the electronic device. - View Dependent Claims (15, 16, 17)
-
Specification