Alerts provided based on responder profile
First Claim
Patent Images
1. A non-transitory machine-readable medium having instructions stored thereon executable by a processor to:
- receive an alert message via an operations management server, the alert message associated with a monitoring data source configured by the operations management server;
access a plurality of alert responder profiles in storage, each associated with a respective alert responder and determined based on historical actions of the respective alert responder, wherein each of the plurality of alert responder profiles includes;
a first communication channel historically used by the respective alert responder to respond to past alerts received by the respective alert responder; and
a second communication channel historically not used by the respective alert responder to respond to past alerts received by the respective alert responder; and
alert information for each of a plurality of alert messages received by the respective alert responder and not resolved by the respective alert responder; and
communicate the alert message to an alert responder having an alert responder profile that exceeds a threshold correlation with the alert message via the first communication channel historically used by the alert responder to respond to past alerts received by the alert responderif a determination that a comparison of the alert message and the alert information for the plurality of alert messages received by the alert responder and not resolved by the alert responder does not exceed a threshold.
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Accused Products
Abstract
The present disclosure is related to devices, systems, and methods for alerts provided based on responder profile. An example device can include instructions to receive an alert message via an operations management server, access a plurality of alert responder profiles in storage, each associated with a respective alert responder and determined based on historical actions of the respective alert responder, and communicate the alert message to an alert responder having an alert responder profile that exceeds a threshold correlation with the alert message.
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Citations
16 Claims
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1. A non-transitory machine-readable medium having instructions stored thereon executable by a processor to:
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receive an alert message via an operations management server, the alert message associated with a monitoring data source configured by the operations management server; access a plurality of alert responder profiles in storage, each associated with a respective alert responder and determined based on historical actions of the respective alert responder, wherein each of the plurality of alert responder profiles includes; a first communication channel historically used by the respective alert responder to respond to past alerts received by the respective alert responder; and a second communication channel historically not used by the respective alert responder to respond to past alerts received by the respective alert responder; and alert information for each of a plurality of alert messages received by the respective alert responder and not resolved by the respective alert responder; and communicate the alert message to an alert responder having an alert responder profile that exceeds a threshold correlation with the alert message via the first communication channel historically used by the alert responder to respond to past alerts received by the alert responder if a determination that a comparison of the alert message and the alert information for the plurality of alert messages received by the alert responder and not resolved by the alert responder does not exceed a threshold. - View Dependent Claims (2, 3, 4, 5)
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6. A system, comprising:
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a processing resource; and a memory resource configured to store instructions which, when executed by the processing resource, cause the processing resource to; receive a plurality of alert messages via an operations management server, the alert messages associated with a monitoring data source configured by the operations management server; access a first alert responder profile associated with a first alert responder and a second alert responder profile associated with a second alert responder, wherein the first and second alert responder profiles are created based on historical alert messages responded to by the first alert responder and the second alert responder, respectively, and wherein each of the first and second alert responder profiles includes; a communication channel historically used by the respective alert responder to respond to received alerts; and a communication channel historically not used by the respective alert responder to respond to received alerts; cause the plurality of alert messages to be displayed to the first alert responder in a first order via the communication channel historically used by the first alert responder to respond to alerts based on the first alert responder profile; cause the plurality of alert messages be displayed to the second alert responder via the communication channel historically used by the second alert responder to respond to alerts in a second order based on the second alert responder profile; and hide a subset of the plurality of alert messages from one of the first alert responder and the second alert responder responsive to a determination that the one of the first alert responder and the second alert responder has a likelihood of responding to the subset of the plurality of alert messages that does not exceed a threshold. - View Dependent Claims (7, 8, 9, 10, 11, 12)
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13. A method for providing alert messages, comprising:
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receiving resolutions to a plurality of alert messages over a period of time, the resolutions provided by an alert responder, wherein each of the plurality of alert messages is associated with a monitoring data source configured by the operations management server; determining alert information for each resolved alert message, including; a type of the resolved alert message; an escalation level of the resolved alert message; a priority level of the resolved alert message; a communication channel determined to have been used by the alert responder to resolve the resolved alert message; and a communication channel determined not to have been used by the alert responder to resolve the resolved alert message; determining alert information for each of a plurality of alert messages not resolved by the alert responder, including; a type of the alert message not resolved by the alert responder; an escalation level of the alert message not resolved by the alert responder; a priority level of the alert message not resolved by the alert responder; and a communication channel used to communicate the alert message not resolved by the alert responder to the alert responder; creating an alert responder profile for the alert responder including the alert information for each resolved alert message and the alert information for each of the plurality of alert messages not resolved by the alert responder; receiving a new alert message; comparing a content of the new alert message with the alert responder profile; and providing the new alert message to the alert responder via the communication channel used by the alert responder to resolve at least one of the plurality of the resolved alert messages responsive to a determination that the comparison of the content of the new alert message with the alert responder profile exceeds a threshold if a determination that a comparison of the content of the new alert message with the alert information for the plurality of alert messages not resolved by the alert responder does not exceed a threshold. - View Dependent Claims (14, 15, 16)
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Specification