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Alerts provided based on responder profile

  • US 10,325,455 B2
  • Filed: 11/21/2016
  • Issued: 06/18/2019
  • Est. Priority Date: 11/21/2016
  • Status: Active Grant
First Claim
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1. A non-transitory machine-readable medium having instructions stored thereon executable by a processor to:

  • receive an alert message via an operations management server, the alert message associated with a monitoring data source configured by the operations management server;

    access a plurality of alert responder profiles in storage, each associated with a respective alert responder and determined based on historical actions of the respective alert responder, wherein each of the plurality of alert responder profiles includes;

    a first communication channel historically used by the respective alert responder to respond to past alerts received by the respective alert responder; and

    a second communication channel historically not used by the respective alert responder to respond to past alerts received by the respective alert responder; and

    alert information for each of a plurality of alert messages received by the respective alert responder and not resolved by the respective alert responder; and

    communicate the alert message to an alert responder having an alert responder profile that exceeds a threshold correlation with the alert message via the first communication channel historically used by the alert responder to respond to past alerts received by the alert responderif a determination that a comparison of the alert message and the alert information for the plurality of alert messages received by the alert responder and not resolved by the alert responder does not exceed a threshold.

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