Systems and methods for automatically collection of performance data in a multi-tenant database system environment

• US 10,332,084 B2
• Filed: 03/03/2016
• Issued: 06/25/2019
• Est. Priority Date: 05/25/2010
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Bulumulla, Irandi U., Guest, Ryan
• Primary Examiner(s): Frenel, Vanel
• Application Number:
  US15/059,792
• Publication Number:
  US 20160180309A1
• Time in Patent Office: 1,209 Days
• Field of Search: 705 34, 705 39, 705 40, 709226, 707769, 717140
• CPC Class Codes: G06F 11/3409 for performance assessment
• CPC Class Codes: G06F 11/3438 monitoring of user actions tracking the activity of the user H04L67/535
• CPC Class Codes: G06F 11/3476 Data logging G06F11/14, G06F11/2205 take precedence
• CPC Class Codes: G06F 11/3495 for systems
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 20/102 Bill distribution or payments
• CPC Class Codes: G06Q 20/145 Payments according to the detected use or quantity
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03
• CPC Class Codes: G06Q 40/04 Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange
• CPC Class Codes: G06Q 40/10 Tax strategies
• CPC Class Codes: G06Q 50/188 Electronic negotiation
• CPC Class Codes: H04L 41/0604 using filtering, e.g. reduction of information by using priority, element types, position or time
• CPC Class Codes: H04L 47/70 Admission control; Resource allocation
• CPC Class Codes: H04L 67/1097 for distributed storage of data in networks, e.g. transport arrangements for network file system [NFS], storage area networks [SAN] or network attached storage [NAS]
• CPC Class Codes: H04L 67/56 Provisioning of proxy services store-and-forward switching systems in data switching networks H04L12/54

Abstract

A method of collecting data from multiple sources in a multi-tenant system is provided. The method includes obtaining data corresponding to a first tenant in the multi-tenant system and a second tenant in the multi-tenant system from a first source, obtaining data corresponding to the first tenant in the multi-tenant system and the second tenant in the multi-tenant system from a second source, and aggregating the data obtained from the first and second sources into a single database and associating each entry of the obtained data with at least one of the tenants of the multi-tenant system.

Claims

1. A method of collecting data from multiple sources in a cloud computing system, comprising:

obtaining usage data corresponding to usage of a first resource of the cloud computing system by two or more consumers of resources of the cloud computing system;

obtaining usage data corresponding to usage of a second resource of the cloud computing system by the two or more consumers of the resources of the cloud computing system;

aggregating the obtained usage data corresponding to the usage of the first resource of the cloud computing system and the second resource of the cloud computing system and associating each entry of the aggregated obtained usage data with at least one of the two or more consumer of the resources of the cloud computing system based upon a uniform resource locator associated with each entry of the aggregated obtained usage data;

associating a pricing tier with each entry of the aggregated obtained usage data based upon a type associated with each entry of the aggregated obtained usage data, wherein the type is determined based upon the uniform resource locator associated with each entry of the aggregated obtained usage data;

generating a bill for at least one of the two or more consumers of the resources of the cloud computing system based upon the aggregated obtained usage data associated with the respective consumer'"'"'s usage of the first resource and second resource and the pricing tier associated with the respective entry of the aggregated obtained usage data; and

generating an interface for the at least one of the two or more consumers of the resources of the cloud computing system to view the generated bill, including the aggregated obtained usage data associated with the respective consumer'"'"'s usage of the first resource and second resource.

2. The method of claim 1, further comprising filtering the aggregated obtained usage data based upon the type associated with the data.

3. The method of claim 1, wherein the first resource is a first virtual application and the second resource is a second virtual application.

4. The method of claim 1, further comprising obtaining usage data corresponding to a usage of a third resource of the cloud computing system by the two or more consumers of the resources of the cloud computing system.

5. The method of claim 4, wherein the first resource is a first virtual application, the second resource is a second virtual application and the third resource is a third virtual application.

6. The method of claim 1, further comprising aggregating the obtained usage data into a separate database associated with a respective one of the two or more consumers of resources of the cloud computing system.

7. The method of claim 1, wherein the aggregated obtained usage data includes page view data and bandwidth value data.

8. A non-transitory computer readable medium storing instructions, which when executed by a processor, cause the processor to:

obtaining usage data corresponding to a usage of a first resource of the cloud computing system by two or more consumers of resources of the cloud computing system;

obtaining usage data corresponding to a usage of a second resource of the cloud computing system by two or more consumers of resources of the cloud computing system; and

aggregating the obtained usage data corresponding to the usage of the first resource of the cloud computing system and the second resource of the cloud computing system and associating each entry of the aggregated obtained usage data with at least one of the two or more consumer of the resources of the cloud computing system based upon a uniform resource locator associated with each entry of the aggregated obtained usage data;

associating a pricing tier with each entry of the aggregated obtained usage data based upon a type associated with each entry of the aggregated obtained usage data, wherein the type is determined based upon the uniform resource locator associated with each entry of the aggregated obtained usage data;

generating a bill for at least one of the two or more consumers of the resources of the cloud computing system based upon the aggregated obtained usage data associated with the respective consumer'"'"'s usage of the first resource and second resource and the pricing tier associated with the respective entry of the aggregated obtained usage data; and

generating an interface for the at least one of the two or more consumers of the resources of the cloud computing system to view the generated bill, including the aggregated obtained usage data associated with the respective consumer'"'"'s usage of the first resource and second resource.

9. The non-transitory computer readable medium of claim 8, wherein the first resource of the cloud computing system is a first virtual application and the second resource is a second virtual application.

10. The non-transitory computer readable medium of claim 8, the instructions further causing the processor to filter the aggregated obtained usage data based upon the type associated with the data.

11. The non-transitory computer readable medium of claim 8, wherein the instructions further cause the processor to aggregate the obtained usage data into a separate database associated with a respective one of the two or more consumers of resources of the cloud computing system.

12. A system for collecting performance data in a cloud computing system, comprising:

a memory; and

a server communicatively connected to the memory and communicatively connected to resources of the cloud computing system, the server configured to;

obtain usage data corresponding to usage of a first resource of the cloud computing system by two or more consumers of resources of the cloud computing system;

obtain usage data corresponding to usage of a second resource of the cloud computing system by the two or more consumers of the resources of the cloud computing system;

aggregate the obtained usage data corresponding to the usage of the first resource of the cloud computing system and the second resource of the cloud computing system and associating each entry of the aggregated obtained usage data with at least one of the two or more consumer of the resources of the cloud computing system based upon a uniform resource locator associated with each entry of the aggregated obtained usage data;

associate a pricing tier with each entry of the aggregated obtained usage data based upon a type associated with each entry of the aggregated obtained usage data, wherein the type is determined based upon the uniform resource locator associated with each entry of the aggregated obtained usage data;

generate a bill for at least one of the two or more consumers of the resources of the cloud computing system based upon the aggregated obtained usage data associated with the respective consumer'"'"'s usage of the first resource and second resource and the pricing tier associated with the respective entry of the aggregated obtained usage data; and

generate an interface for the at least one of the two or more consumers of the resources of the cloud computing system to view the generated bill, including the aggregated obtained usage data associated with the respective consumer'"'"'s usage of the first resource and second resource.

13. The system of claim 12, wherein the first resource of the cloud computing system is a first virtual application and the second resource is a second virtual application.

14. The system of claim 12, wherein the server is further configured to filter the aggregated obtained usage data based upon the type associated with the data.