Method and system for artificial intelligence augmented facility interaction

• US 10,332,186 B2
• Filed: 07/28/2015
• Issued: 06/25/2019
• Est. Priority Date: 07/28/2015
• Status: Active Grant

• Current Assignee: NCR Voyix Corporation
• Original Assignee: NCR Corporation (NCR Voyix Corporation)
• Inventors: White, Joseph Arnold
• Primary Examiner(s): Smith, Jeffrey A.
• Assistant Examiner(s): Duraisamygurusamy, Lalith M
• Application Number:
  US14/810,931
• Publication Number:
  US 20170032442A1
• Time in Patent Office: 1,428 Days
• Field of Search: 705 267
• CPC Class Codes: G06N 5/022 Knowledge engineering; Knowledge acquisition
• CPC Class Codes: G06Q 30/0631 Item recommendations

Abstract

Various embodiments herein each include at least one of systems, methods, software, and devices for artificial intelligence augmented facility interaction. One such embodiment, in the form of a method includes identifying a location of a mobile device associated with a customer account within a facility. This method further includes determining at least one product recommendation based on data stored in a database associated with the customer account in view of the identified location and transmitting, via a network, the determined product recommendation data to the mobile device for presentation on the mobile device.

Claims

1. A method comprising:

identifying a location of a mobile device associated with a customer account within a facility, wherein identifying the location of the mobile device associated with the customer includes;

iteratively determining an unfiltered location based on at least three received beacon signals, beacon location data retrieved from a database for the beacons from which the beacon signals were received, and application of a triangulation algorithm to the beacon location data; and

iteratively determining a filtered location by calculating a location average and standard deviation from at least three most recently determined unfiltered locations and applying the triangulation algorithm to at least three most recently determined unfiltered locations that are less than the standard deviation from the location average;

determining at least one product recommendation based on data stored in a database associated with the customer account in view of the identified location;

transmitting, via a network, the determined product recommendation data to the mobile device for presentation on the mobile device; and

wherein;

identifying the location of the mobile device includes generating a path prediction of a path the mobile device is likely to travel based on the identified location and a plurality of previously identified locations; and

determining the at least one product recommendation is further determined based on the generated path prediction.

2. The method of claim 1, wherein:

data stored in the database associated with the customer account includes data representative of a plurality of;

customer purchase history;

a customer wish list;

a customer shopping list;

customer provided product preferences; and

customer analytic data generated for the customer.

3. The method of claim 2, wherein the at least one product recommendation includes a particular product identified as a product commonly purchased by other customers when the other customers have purchased a product included in at least one of the customer purchase history, the customer wish list, and the customer shopping list when the identified location is in proximity within the facility of a location of the particular product.

4. The method of claim 3, wherein the particular product recommendation is transmitted via the network to the mobile device with location data identifying a location of the product within the facility, the location data renderable within a facility map presented on the mobile device, the product recommendation data transmitted to the device further including information regarding the particular product renderable on the mobile device.

5. The method of claim 4, further comprising:

transmitting a command via the network to a product presentation module deployed within the facility at a location of the particular product of the product recommendation, the command instructing the product presentation module to perform at least one function of activating an attraction feature and presenting the particular product.

6. The method of claim 1, wherein generating a path prediction of the path the mobile device is likely to travel based on the identified location includes:

iteratively generating a path predication through application of a Kalman filter algorithm to a plurality of most recently determined unfiltered locations to determine a path having a velocity and a direction over a path period equal in duration to a period over which the plurality of most recently determined unfiltered locations were determined, calculation of a distance variance from the path by the plurality of most recently determined unfiltered locations, and calculation of the path prediction in a shape starting a distance behind a most recent filtered location and extending in the direction of the determined path for distance equal to a number of path periods multiplied by the velocity, and the shape having maximum a width at the end of each path period equal to the distance variance multiplied by a number of elapsed path periods.

7. The method of claim 6, wherein the shape is a cone.

8. The method of claim 1, wherein identifying the location of the mobile device is iteratively performed and the identified location of the mobile device is stored, the method further comprising:

determining a plurality of identified locations are within a defined facility location area for at least a configured period; and

performing at least one action configured in association with the defined facility location area.

9. The method of claim 8, wherein the at least one configured action includes at least one of:

transmitting data representative of a promotional offer to the mobile device; and

sending a message to facility personnel to approach a customer carrying the mobile device to offer assistance.

10. The method of claim 1, further comprising:

receiving a product query via the network from the mobile device;

retrieving product data from a product database of a product of the product query, the product data including location data of a location where the product of the product query is located within the facility; and

transmitting the product data including the location data via the network to the mobile device, the location data renderable within a facility map presented on the mobile device to guide a customer carrying the mobile device to the location of the product of the product query.

11. A system comprising:

at least one processor, at least one memory device, and at least one network interface device;

a mobile device interaction module stored on the at least one memory device and executable by the at least one processor to perform data processing activities, the data processing activities comprising;

identifying a location of a mobile device associated with a customer account within a facility, wherein identifying the location of the mobile device associated with the customer includes;

iteratively determining an unfiltered location based on at least three received beacon signals, beacon location data retrieved from a database for the beacons from which the beacon signals were received, and application of a triangulation algorithm to the beacon location data; and

iteratively determining a filtered location by calculating a location average and standard deviation from at least three most recently determined unfiltered locations and applying the triangulation algorithm to at least three most recently determined unfiltered locations that are less than the standard deviation from the location average;

determining at least one product recommendation based on data stored in a database associated with the customer account in view of the identified location;

transmitting, via the at least one network interface device to the mobile device, the determined product recommendation data for presentation on the mobile device; and

wherein;

identifying the location of the mobile device includes generating a path prediction of a path the mobile device is likely to travel based on the identified location and a plurality of previously identified locations; and

determining the at least one product recommendation is further determined based on the generated path prediction.

12. The system of claim 11, wherein:

data stored in the database associated with the customer account includes data representative of a plurality of;

customer purchase history;

a customer wish list;

a customer shopping list; and

the at least one product recommendation includes a particular product identified as a product commonly purchased by other customers when the other customers have purchased a product included in at least one of the customer purchase history, the customer wish list, and the customer shopping list when the identified location is in proximity within the facility of a location of the particular product; and

the particular product recommendation is transmitted via the network interface device to the mobile device with location data identifying a location of the product within the facility, the location data renderable within a facility map presented on the mobile device, the product recommendation data transmitted to the device further including information regarding the particular product renderable on the mobile device.

13. The system of claim 11, wherein generating a path prediction of the path the mobile device is likely to travel based on the identified location includes:

iteratively generating a path predication through application of a Kalman filter algorithm to a plurality of most recently determined unfiltered locations to determine a path having a velocity and a direction over a path period equal in duration to a period over which the plurality of most recently determined unfiltered locations were determined, calculation of a distance variance from the path by the plurality of most recently determined unfiltered locations, and calculation of the path prediction in a shape starting a distance behind a most recent filtered location and extending in the direction of the determined path for distance equal to a number of path periods multiplied by the velocity, and the shape having maximum a width at the end of each path period equal to the distance variance multiplied by a number of elapsed path periods.

14. The system of claim 11, wherein identifying the location of the mobile device is iteratively performed and the identified location of the mobile device is stored on the at least one memory device, the data processing activities of the mobile device interaction module further comprising:

determining a plurality of identified locations are within a defined facility location area for at least a configured period; and

performing at least one action configured in association with the defined facility location area.

15. The system of claim 14, wherein the at least one configured action includes at least one of:

transmitting data representative of a promotional offer to the mobile device; and

sending a message to facility personnel to approach a customer carrying the mobile device to offer assistance.

16. The system of claim 11, the data processing activities of the mobile device interaction module further comprising:

receiving a product query via the network from the mobile device;

retrieving product data from a product database of a product of the product query, the product data including location data of a location where the product of the product query is located within the facility; and

transmitting the product data including the location data via the network interface device to the mobile device, the location data renderable within a facility map presented on the mobile device to guide a customer carrying the mobile device to the location of the product of the product query.