Message translation for cognitive assistance

• US 10,334,103 B2
• Filed: 01/25/2017
• Issued: 06/25/2019
• Est. Priority Date: 01/25/2017
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Abrahams, Faried, Dhondse, Amol A., Pikle, Anand, Sivakumar, Gandhi, Sylvia, Susan L.
• Primary Examiner(s): Miah, Liton
• Application Number:
  US15/414,704
• Publication Number:
  US 20180213083A1
• Time in Patent Office: 881 Days
• CPC Class Codes: G06F 40/30 Semantic analysis
• CPC Class Codes: H04M 1/72412 using two-way short-range wireless interfaces
• CPC Class Codes: H04M 1/7243 with interactive means for internal management of messages
• CPC Class Codes: H04M 2203/2038 Call context notifications
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 7/0042 where the data service is a text-based messaging service H04M7/0054 takes precedence

Abstract

Approaches presented herein enable managing an incoming communication on a communication device from a communication channel. Specifically, the incoming communication is received and analyzed to determine, based on a context of the incoming communication, a situational pattern from among a plurality of situational pattern models. Based on the determined situational pattern, a criticality level is identified. One or more prompts from among a plurality of prompts are transmitted to a wearable device based on the criticality level for display to provide notification to a user of the criticality of the incoming communication.

Claims

1. A computer-implemented method for managing communications, the method comprising:

receiving an incoming communication to a user on a communication device of the user from another individual over a communication channel, the incoming communication having a natural language-based message to the user from the other individual;

analyzing, using a cognitive system, language of the natural language-based message in the incoming communication received from the other individual to determine a context of the incoming communication, wherein the analyzing includes performing Natural Language Processing (NLP) on the natural language-based message to determine the informational content communicated by the incoming communication and determining the context based on the informational content;

determining, based on the context of the incoming communication, a situational pattern selected from among a plurality of situational pattern model candidates in a situational pattern repository, the situational pattern being a real-world event that is indicated by the context of the natural language-based message from the other individual;

identifying, based on the determined situational pattern, a criticality level; and

transmitting, for display on a wearable device of the user, one or more prompts from among a plurality of prompts to the wearable device that are based on the criticality level.

2. The computer-implemented method of claim 1, wherein the one or more prompts is selected from a group consisting of text, a color, a symbol, and an icon.

3. The computer-implemented method of claim 1, wherein the wearable device is a smart watch.

4. The computer-implemented method of claim 1, further comprising configuring the plurality of situational patterns.

5. The computer-implemented method of claim 1, further comprising configuring the plurality of prompts.

6. The computer-implemented method of claim 1, wherein the communication device is selected from a group consisting of a smart phone, a cellular phone, a Voice over Internet Protocol (VoIP) phone, a personal data assistant (PDA), a personal entertainment device, and a tablet.

7. The computer-implemented method of claim 1, wherein the incoming communication is selected from a group consisting of a voice call, video call, voice message, video message, short message service (SMS) message, multimedia messaging service (MMS) message, instant message, and a push message from a mobile application.

8. A computer program product for managing communications, the computer program product comprising a computer readable storage device having program instructions embodied therewith, the program instructions executable by a processor to:

receive an incoming communication on a communication device of a user from another individual over a communication channel, the incoming communication having a natural language-based message to the user from the other individual;

analyze, using a cognitive system, language of the natural language-based message in the incoming communication received from the other individual to determine a context of the incoming communication, wherein the analyzing includes performing Natural Language Processing (NLP) on the natural language-based message to determine the informational content communicated by the incoming communication and determining the context based on the informational content;

determine, based on the context of the incoming communication, a situational pattern selected from among a plurality of situational pattern model candidates in a situational pattern repository, the situational pattern being a real-world event that is indicated by the context of the natural language-based message from the other individual;

identify, based on the determined situational pattern, a criticality level; and

transmit, for display on a wearable device of the user, one or more prompts from among a plurality of prompts to the wearable device based on the criticality level.

9. The computer program product of claim 8, wherein the one or more prompts is selected from a group consisting of text, a color, a symbol, and an icon.

10. The computer program product of claim 8, wherein the wearable device is a smart watch.

11. The computer program product of claim 8, further comprising computer instructions to configure the plurality of situational patterns.

12. The computer program product claim 8, further comprising configuring the plurality of prompts.

13. The computer program product of claim 8, wherein the communication device is selected from a group consisting of a smart phone a cellular phone, a Voice over Internet Protocol (VoIP) phone, a personal data assistant (PDA), a personal entertainment device, and a tablet.

14. The computer program product of claim 8, wherein the incoming communication is selected from a group consisting of a voice call, video call, voice message, video message, short message service (SMS) message, multimedia messaging service (MMS) message, instant message, and a push message from a mobile application.

15. A computer system for managing communications, the computer system comprising:

a memory medium comprising program instructions;

a bus coupled to the memory medium; and

a processor for executing the program instructions, the instructions causing the system to;

receive an incoming communication on a communication device of a user from another individual over a communication channel, the incoming communication having a natural language-based message to the user from the other individual;

analyze, using a cognitive system, language of the natural language-based message in the incoming communication received from the other individual to determine a context of the incoming communication, wherein the analyzing includes performing Natural Language Processing (NLP) on the natural language-based message to determine the informational content communicated by the incoming communication and determining the context based on the informational content;

determine, based on the context of the incoming communication, a situational pattern selected from among a plurality of situational pattern model candidates in a situational pattern repository, the situational pattern being a real-world event that is indicated by the context of the natural language-based message from the other individual;

identify, based on the determined situational pattern, a criticality level; and

transmit, for display on a wearable device of the user, one or more prompts from among a plurality of prompts to the wearable device based on the criticality level.

16. The computer system of claim 15, wherein the one or more prompts is selected from a group consisting of text, a color, a symbol, and an icon.

17. The computer system of claim 15, wherein the wearable device is a smart watch.

18. The computer system of claim 15, further comprising computer instructions to configure the plurality of situational patterns.

19. The computer system claim 15, further comprising configuring the plurality of prompts.

20. The computer system of claim 15, further comprising computer instruction to analyze the incoming communication is analyzed using Natural Language Processing techniques.