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Cloud-based recovery system

  • US 10,338,991 B2
  • Filed: 02/21/2017
  • Issued: 07/02/2019
  • Est. Priority Date: 02/21/2017
  • Status: Active Grant
First Claim
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1. A computing system, comprising:

  • a communication system configured to;

    receive a diagnostic data package from a client computing device that is remote from the computing system, the diagnostic data package including;

    a problem scenario identifier that identifies a problem scenario indicative of a problem associated with the client computing device, andfirst problem-specific diagnostic data that is obtained from the client computing device and specific to the problem associated with the client computing device;

    a state-based diagnostic system configured to;

    identify a problem-specific diagnostic analyzer, that is specific to the problem associated with the client computing device, based on mapping information that maps the problem scenario to the problem-specific diagnostic analyzer; and

    run the problem-specific diagnostic analyzer to;

    obtain second problem-specific diagnostic data from a server environment in which the computing system is deployed, the second problem-specific diagnostic data being specific to the problem associated with the client computing device; and

    aggregate the first problem-specific diagnostic data and the second problem-specific diagnostic data to obtain aggregated data;

    data analysis logic configured to;

    identify an estimated root cause for the problem scenario based on the aggregated data; and

    identify a suggested recovery action, based on the estimated root cause,wherein the communication system is configured to communicate the suggested recovery action to the client computing device.

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