Method, medium, and system for obtaining ratings using a rating service

• US 10,339,535 B2
• Filed: 06/27/2016
• Issued: 07/02/2019
• Est. Priority Date: 12/05/2012
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Fan, James W., Aaron, Jeffrey A., Shaw, Venson
• Primary Examiner(s): Zimmerman, Matthew E
• Application Number:
  US15/193,489
• Publication Number:
  US 20160307205A1
• Time in Patent Office: 1,100 Days
• CPC Class Codes: G06Q 30/018 Certifying business or products
• CPC Class Codes: G06Q 30/0623 Item investigation

Abstract

Concepts and technologies are disclosed herein for obtaining ratings using a rating service. A server computer executing a rating service can detect arrival of a user device at a vendor location. The server computer also can detect an interaction with a product offered at the vendor location by the user device. The server computer can determine that a rating for the product is to be requested, and can request the rating from the user device.

Claims

1. A method comprising:

detecting, at a processor, an interaction between a user device and a product;

in response to determining that a rating for the product should be requested from the user device, determining, by the processor, that requesting of the rating should be delayed based on a location-based delay defined by a location constraint;

monitoring, by the processor, locations associated with a plurality of user devices comprising the user device using a global positioning system; and

in response to determining that a location associated with the user device satisfies the location constraint based on the monitoring, sending, by the processor and directed to the user device, a request for the rating.

2. The method of claim 1, wherein requesting the rating comprises sending data to the user device, wherein the data that initiates display, at the user device, of a map display comprising a location indicator, wherein the location indicator indicates that a rating should be completed for a shopping stop that corresponds to the location indicator.

3. The method of claim 1, further comprising:

determining that requesting of the rating should be delayed by a delay time;

starting a timer job set to the delay time; and

detecting expiration of the timer job.

4. The method of claim 1, wherein the location constraint comprises a defined geographic location.

5. The method of claim 1, further comprising:

determining that requesting of the rating should be delayed until requested; and

detecting a request to complete the rating.

6. The method of claim 1, wherein the user device receives the request for the rating without submitting any data to a rating service.

7. A system comprising:

a processor; and

a memory that stores computer-executable instructions that, when executed by the processor, cause the processor to perform operations comprising;

detecting an interaction between a user device and a product,

in response to determining that a rating for the product should be requested from the user device, determining that requesting of the rating should be delayed based on a location-based delay defined by a location constraint,

monitoring locations associated with a plurality of user devices comprising the user device using a global positioning system, and

in response to determining that a location associated with the user device satisfies the location constraint based on the monitoring, sending, directed to the user device, a request for the rating.

8. The system of claim 7, wherein requesting the rating comprises sending data to the user device, wherein the data that initiates display, at the user device, of a map display comprising a location indicator, wherein the location indicator indicates that a rating should be completed for a shopping stop that corresponds to the location indicator.

9. The system of claim 7, wherein the computer-executable instructions, when executed by the processor, cause the processor to perform operations further comprising:

determining that requesting of the rating should be delayed by a delay time;

starting a timer job set to the delay time; and

detecting expiration of the timer job.

10. The system of claim 7, wherein the location constraint comprises a defined geographic location.

11. The system of claim 7, wherein the computer-executable instructions, when executed by the processor, cause the processor to

perform operations further comprising:

determining that requesting of the rating should be delayed until requested; and

detecting a request to complete the rating.

12. The system of claim 7, wherein the user device receives the request for the rating without submitting any data to a rating service.

13. The system of claim 7, wherein the request to provide the rating comprises an explicit request to provide the rating, and wherein the request is generated at the user device via a user interface.

14. A computer storage medium having computer-executable instructions stored thereon that, when executed by a processor, cause the processor to perform operations comprising:

detecting an interaction between a user device and a product;

in response to determining that a rating for the product should be requested from the user device, determining that requesting of the rating should be delayed based on a location-based delay defined by a location constraint;

monitoring locations associated with a plurality of user devices comprising the user device using a global positioning system signal; and

in response to determining that a location associated with the user device satisfies the location constraint based on the monitoring, sending, directed to the user device, a request for the rating.

15. The computer storage medium of claim 14, wherein requesting the rating comprises sending data to the user device, wherein the data that initiates display, at the user device, of a map display comprising a location indicator, wherein the location indicator indicates that a rating should be completed for a shopping stop that corresponds to the location indicator.

16. The computer storage medium of claim 14, wherein the computer-executable instructions, when executed by the processor, cause the processor to perform operations further comprising:

determining that requesting of the rating should be delayed by a delay time;

starting a timer job set to the delay time; and

detecting expiration of the timer job.

17. The computer storage medium of claim 14, wherein the location constraint comprises a defined geographic location.

18. The computer storage medium of claim 14, wherein the computer-executable instructions, when executed by the processor, cause the processor to perform operations further comprising:

determining that requesting of the rating should be delayed until requested; and

detecting a request to complete the rating.

19. The computer storage medium of claim 14, wherein the user device receives the request for the rating without submitting any data to a rating service.

20. The computer storage medium of claim 14, wherein the request to provide the rating comprises an explicit request to provide the rating, and wherein the request is generated at the user device via a user interface.