Store intelligence—in-store analytics
First Claim
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1. A computer-implemented method for generating and providing one or more visual indicators, each reflecting generated analytics regarding target items to improve a user'"'"'s experience in online shopping, managing, or monitoring the target item in an online store on a network, comprising:
- augmenting, by a back-end web system, a remote online store of a remote third party target site by providing a particularly designed browser extension, said extension configured to collect, cause to store on the back-end web system, and display target item data and statistics; and
using, at least in part, the particularly designed browser extension, performing, by the back-end web system, the following steps;
collecting, from the remote third party target site, data about a target item and storing on the back-end web system the collected data;
receiving user input reflecting a mode and based on said mode, sorting the target item data using an end user GUI capability, wherein a mode is any of;
the number of times the item has been issued;
the number of times the item has been requested;
the number of times a request for the item has been denied;
the number of days the item has been in the store;
the average time to complete a request for said item;
the number of days since last requested;
using said data and said selected mode, determining, by an analytics engine, the statistics about the target item;
based on a configuration that gives weighting and ranges to the data, displaying the target item and the statistics on a display responsive to a request for viewing the target item, wherein the displayed target item is displayed with the one or more visual indicators, wherein a visual indicator indicates a particular importance about a particular statistic, wherein the visual indicator is configured to display;
the number of times the item has been issued;
the number of times the item has been requested;
the number of times a request for the item has been denied;
the number of days the item has been in the store;
the average time to complete a request for said item;
the number of days since last requested;
who was the last requester;
when it was last requested;
the current assignment count;
the request count;
the denial count; and
the average number of request days;
providing drill-down capability via the display for presenting further detailed information about the target item;
responsive to a drill-down request, presenting the further detailed information about the target item; and
wherein the target item is a virtual or physical item that is be requested and assigned to one or more target users;
causing a configured programmed processor to perform, based on the statistics of the target item and associated rules;
automatically ordering more items that are of the same type as the target item;
automatically decreasing an order for more items that are of the same type as the target item; and
automatically removing the target item from the online store;
causing, GUI elements to be added to a user interface of the third party application via HTML, CSS, and JavaScript changes;
supplying on an on-going basis by the back end web system data to and from the remote third party application to the analytics engines and storage of the back-end web system;
using SQL to compute metrics from the supplied data, said metrics used in determining the statistics;
receiving user input causing a link on the visual indicator representing the target item to open a social media application, said user input passing target item identification information to cause the social media application to display consumer reviews of the target item; and
wherein the target item data and statistics are linked to social media applications via a web service reporting component of a custom click report module that is configured to expose the data and enable other systems to use the exposed data to perform actions; and
wherein one or more steps are performed on at least a processor coupled to at least a memory.
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Accused Products
Abstract
Store intelligence—in-store analytics (“in-store analytics”) techniques are provided that, by combining analytics with experience, improve the shopping, managing, monitoring, etc., experience of an end user. In-store analytics can be integrated with workflow for optimizing and assisting prioritizing operations.
41 Citations
11 Claims
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1. A computer-implemented method for generating and providing one or more visual indicators, each reflecting generated analytics regarding target items to improve a user'"'"'s experience in online shopping, managing, or monitoring the target item in an online store on a network, comprising:
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augmenting, by a back-end web system, a remote online store of a remote third party target site by providing a particularly designed browser extension, said extension configured to collect, cause to store on the back-end web system, and display target item data and statistics; and using, at least in part, the particularly designed browser extension, performing, by the back-end web system, the following steps; collecting, from the remote third party target site, data about a target item and storing on the back-end web system the collected data; receiving user input reflecting a mode and based on said mode, sorting the target item data using an end user GUI capability, wherein a mode is any of; the number of times the item has been issued; the number of times the item has been requested; the number of times a request for the item has been denied; the number of days the item has been in the store; the average time to complete a request for said item; the number of days since last requested; using said data and said selected mode, determining, by an analytics engine, the statistics about the target item; based on a configuration that gives weighting and ranges to the data, displaying the target item and the statistics on a display responsive to a request for viewing the target item, wherein the displayed target item is displayed with the one or more visual indicators, wherein a visual indicator indicates a particular importance about a particular statistic, wherein the visual indicator is configured to display; the number of times the item has been issued; the number of times the item has been requested; the number of times a request for the item has been denied; the number of days the item has been in the store; the average time to complete a request for said item; the number of days since last requested; who was the last requester; when it was last requested; the current assignment count; the request count; the denial count; and the average number of request days; providing drill-down capability via the display for presenting further detailed information about the target item; responsive to a drill-down request, presenting the further detailed information about the target item; and wherein the target item is a virtual or physical item that is be requested and assigned to one or more target users; causing a configured programmed processor to perform, based on the statistics of the target item and associated rules; automatically ordering more items that are of the same type as the target item; automatically decreasing an order for more items that are of the same type as the target item; and automatically removing the target item from the online store; causing, GUI elements to be added to a user interface of the third party application via HTML, CSS, and JavaScript changes; supplying on an on-going basis by the back end web system data to and from the remote third party application to the analytics engines and storage of the back-end web system; using SQL to compute metrics from the supplied data, said metrics used in determining the statistics; receiving user input causing a link on the visual indicator representing the target item to open a social media application, said user input passing target item identification information to cause the social media application to display consumer reviews of the target item; and wherein the target item data and statistics are linked to social media applications via a web service reporting component of a custom click report module that is configured to expose the data and enable other systems to use the exposed data to perform actions; and wherein one or more steps are performed on at least a processor coupled to at least a memory. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. An apparatus for generating and providing one or more visual indicators, each reflecting generated analytics regarding target items to improve a user'"'"'s experience in online shopping, managing, or monitoring the target item in an online store on a network, comprising:
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at least one processor operable to execute computer program instructions; at least one memory operable to store computer program instructions executable by the processor, for performing the steps of; augmenting, by a back-end web system, a remote online store of a remote third party target site by providing a particularly designed browser extension, said extension configured to collect, cause to store on the back-end web system, and display target item data and statistics; and using, at least in part, the particularly designed browser extension, performing, by the back-end web system, the following steps; collecting, from the remote third party target site, data about a target item and storing on the back-end web system the collected data about a target item; receiving user input reflecting a mode and based on said mode, sorting the target item data using an end user GUI capability, wherein a mode is any of; the number of times the item has been issued; the number of times the item has been requested; the number of times a request for the item has been denied; the number of days the item has been in the store; the average time to complete a request for said item; the number of days since last requested; using said data and said selected mode, determining, by an analytics engine, the statistics about the target item; based on a configuration that gives weighting and ranges to the data, displaying the target item and the statistics on a display responsive to a request for viewing the target item, wherein the displayed target item is displayed with the one or more visual indicators, wherein a visual indicator indicates a particular importance about a particular statistic, wherein the visual indicator is configured to display; the number of times the item has been issued; the number of times the item has been requested; the number of times a request for the item has been denied; the number of days the item has been in the store; the average time to complete a request for said item; the number of days since last requested; who was the last requester; when it was last requested; the current assignment count; the request count; the denial count; and the number of average request days; providing drill-down capability via the display for presenting further detailed information about the target item; responsive to a drill-down request, presenting the further detailed information about the target item; and wherein the target item is a virtual or physical item that is be requested and assigned to one or more target users; causing a configured programmed processor to perform, based on the statistics of the target item and associated rules; automatically ordering more items that are of the same type as the target item; automatically decreasing an order for more items that are of the same type as the target item; and automatically removing the target item from the online store; causing, GUI elements to be added to a user interface of the third party application via HTML, CSS, and JavaScript changes; supplying on an on-going basis by the back end web system data to and from the remote third party application to the analytics engines and storage of the back-end web system; using SQL to compute metrics from the supplied data, said metrics used in determining the statistics; receiving user input causing a link on the visual indicator representing the target item to open a social media application, said user input passing target item identification information to cause the social media application to display consumer reviews of the target item; and wherein the target item data and statistics are linked to social media applications via a web service reporting component of a custom click report module that is configured to expose the data and enable other systems to use the exposed data to perform actions.
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11. A non-transitory computer readable medium having stored thereon a computer program for generating and providing one or more visual indicators, each reflecting generated analytics regarding target items to improve a user'"'"'s experience in online shopping, managing, or monitoring the target item in an online store on a network, said computer program comprising a program code which, when executed by a processor, performs:
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augmenting, by a back-end web system, a remote online store of a remote third party target site by providing a particularly designed browser extension, said extension configured to collect, cause to store on the back-end web system, and display target item data and statistics; and using, at least in part, the particularly designed browser extension, performing, by the back-end web system, the following steps; collecting, from the remote third party target site, data about a target item and storing on the back-end web system the collected data; receiving user input reflecting a mode and based on said mode, sorting the target item data using an end user GUI capability, wherein a mode is any of; the number of times the item has been issued; the number of times the item has been requested; the number of times a request for the item has been denied; the number of days the item has been in the store; the average time to complete a request for said item; the number of days since last requested; using said data and said selected mode, determining, by an analytics engine, the statistics about the target item; based on a configuration that gives weighting and ranges to the data, displaying the target item and the statistics on a display responsive to a request for viewing the target item, wherein the displayed target item is displayed with the one or more visual indicators, wherein a visual indicator indicates a particular importance about a particular statistic, wherein the visual indicator is configured to display; the number of times the item has been issued; the number of times the item has been requested; the number of times a request for the item has been denied; the number of days the item has been in the store; the average time to complete a request for said item; the number of days since last requested; who was the last requester; when it was last requested; the current assignment count; the request count; the denial count; and the average number of request days; providing drill-down capability via the display for presenting further detailed information about the target item; responsive to a drill-down request, presenting the further detailed information about the target item; and wherein the target item is a virtual or physical item that is be requested and assigned to one or more target users; causing a configured programmed processor to perform, based on the statistics of the target item and associated rules; automatically ordering more items that are of the same type as the target item; automatically decreasing an order for more items that are of the same type as the target item; and automatically removing the target item from the online store; causing, GUI elements to be added to a user interface of the third party application via HTML, CSS, and JavaScript changes; supplying on an on-going basis by the back end web system data to and from the remote third party application to the analytics engines and storage of the back-end web system; using SQL to compute metrics from the supplied data, said metrics used in determining the statistics; receiving user input causing a link on the visual indicator representing the target item to open a social media application, said user input passing target item identification information to cause the social media application to display consumer reviews of the target item; and wherein the target item data and statistics are linked to social media applications via a web service reporting component of a custom click report module that is configured to expose the data and enable other systems to use the exposed data to perform actions.
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Specification