Automated ranking of online service or product providers

• US 10,339,584 B2
• Filed: 05/24/2013
• Issued: 07/02/2019
• Est. Priority Date: 10/30/2009
• Status: Active Grant

• Current Assignee: Mavenlink, Inc.
• Original Assignee: Maenlink Incorporated
• Inventors: Crafts, Sean, Neel, Roger, Grainger, Raymond
• Primary Examiner(s): Dunham, Jason B
• Assistant Examiner(s): Bargeon, Brittany E
• Application Number:
  US13/901,928
• Publication Number:
  US 20130268411A1
• Time in Patent Office: 2,230 Days
• Field of Search: 705 261- 272
• CPC Class Codes: G06Q 30/00 Commerce
• CPC Class Codes: G06Q 30/0625 Directed, with specific intent or strategy

Abstract

An online computer system is configured to receive requests from seekers for products or services and to provide the seekers and products a place to complete work once connected. The computer system searches through personal contacts of the seekers for trusted providers of the product or service request based on their proximity to the seekers. The computer system is configured to search through contacts within referral networks of the personal contacts for level-1 and level-2 providers of the product or service request. The level-2 providers might be more reliable because they are referred through the personal contacts of the seekers. The providers and referral contacts of the referrals can be rated and then provider candidates ranked according to the associated provider and referral ratings.

Claims

1. A non-transitory computer readable medium containing instructions that, when executed by a computer system, cause the computer system to perform operations comprising:

Receiving, by the computer system, an electronic request for providers of a product or service;

Searching, by the computer system, an electronically stored profile in a resource management system for data identifying the providers, the electronically stored profile identifying contacts of the user;

Searching, by the computer system, for information regarding the providers by accessing, over the network, a plurality of external online social networks, wherein each of the external online social networks is accessed via a common application programming interface (API) framework;

Searching, by the computer system, for information regarding the providers through a plurality of internal referral networks having stored contact profiles electronically linked to the contacts, wherein the contact profiles are references via an array of pointers that point to locations in a database storing the contact profiles, wherein a first internal referral network from the plurality of internal referral networks is accessed via a first proprietary API framework, and wherein a second internal referral network from the plurality of internal referral networks is accessed via a second proprietary API framework;

Identifying, by the computer system, referral ratings stored in the resource management system for the contacts, wherein the referral ratings indicate a quality of referrals provided by the contacts;

Identifying the contacts having a network director status, the network director status being active or passive;

Ranking, by a ranking module of the computer system, the providers based on the referral ratings of the contacts;

Sending, by the computer system, the ranking over the network for displaying on the computer device; and

Displaying the providers to the user based on the network director status of the contacts.

2. The computer readable medium of claim 1, wherein the instructions further comprise:

identifying, by the computer system, provider ratings stored in the resource management system and indicating quality levels for projects performed by the providers; and

ranking, by the computer system, the providers based on the referral ratings and the provider ratings.

3. The computer readable medium of claim 2, wherein the instructions further comprise determining the referral ratings for the contacts based on the provider ratings for the providers in the internal referral networks of the contacts.

4. The computer readable medium of claim 1, wherein the instructions further comprise:

managing projects between the user and the providers through an online workspace;

rating the providers working on the projects via the online workspace;

ranking the providers and according the ratings; and

determining the referral ratings for the contacts based on the ratings of the providers.

5. The computer readable medium of claim 1, wherein the instructions further comprise:

displaying some of the providers to the user as anonymous providers;

identifying the contacts associated with the anonymous providers to the user;

receiving a selection of one of the anonymous providers from the user;

providing a contract to the user; and

enabling communication between the user and the selected one of the anonymous providers in response to execution of the contract.

6. The computer readable medium of claim 1, wherein the instructions further comprise ranking the providers based on a number of times the providers have been rated.

7. The computer readable medium of claim 1, wherein the instructions further comprise:

identifying specialties associated with the providers;

identifying the product or service contained in the request; and

ranking the providers based on the specialties associated with the providers and the product or service contained in the request.

8. The computer readable medium of claim 1, wherein the instructions further comprise identifying to the user the providers identified through contacts of the user and identifying to the user the providers identified through the internal referral networks of the contacts.

9. A non-transitory computer readable medium containing instructions that, when executed by a computer system, cause the computer system to perform operations comprising:

Receiving, by the computer system, a request for providers of goods or services;

Searching, by the computer system, for the providers in a plurality of internal referral networks storing contacts, wherein a first internal referral network from the plurality of internal referral networks is accessed via a first proprietary application programming interface (API) framework, and wherein a second internal referral network from the plurality of internal referral networks is accessed via a second proprietary API framework;

Searching by the computer system, for the providers in a plurality of external online social networks, wherein each of the external online social networks is accessed via a common API framework;

Identifying, by the computer system, provider ratings of the providers, the provider ratings indicating quality levels for projects performed by the providers;

Identifying the contacts having a network director status, the network director status being active or passive;

Identifying, by the computer system, referral ratings for the contacts associated with the internal referral networks, the referral ratings indicating a quality of referrals provided by the contacts;

Ranking, by the computer system, the providers based on the provider ratings for the providers and the referral ratings for the contacts;

Displaying the providers to the user based on the network director status of the contacts.

10. The computer readable medium of claim 9, further comprising displaying, by the computer system, the providers according to referral agreements established between the providers and the contacts.

11. The computer readable medium of claim 9, further comprising selectively notifying, by the computer system, the contacts with the internal referral networks containing the providers.

12. The computer readable medium of claim 9, further comprising ranking, by the computer system, the providers based on an availability of the providers.

13. The computer-readable medium of claim 9, further comprising managing projects, by the computer system, between a user sending the request and one of the providers through an online workspace.

14. The computer-readable medium device of claim 9, further comprising ranking, by the computer system, the providers based on the providers being identified in the internal referral networks of the contacts or being identified in a personal network of a user sending the request.

15. The computer-readable medium device of claim 9, further comprise searching the internal referral networks based on profiles for the contacts.