Smartphone-assisted maintenance of a self-service terminal
First Claim
1. A method for maintaining a self-service terminal, the method comprising the steps of:
- positioning a mobile device near a first self-service terminal to be maintained, the first self-service terminal selected from a plurality of self-service terminals;
initiating a mobile application on the mobile device;
utilizing the mobile device to optically capture a first image of a first identifier associated with the first self-service terminal;
setting up a communication link between the mobile device and a server via a mobile radio network;
transmitting information related to the first identifier from the mobile device to the server via the mobile radio network communication link;
utilizing a service application on the server to identify the first self-service terminal based on the information related to the first identifier;
setting up a direct network connection between the server and the first self-service terminal that is separate from the mobile radio network communication link;
transmitting a signal from the server to the first self-service terminal via the direct network connection to initiate a terminal application on the first self-service terminal;
determining schedule information regarding a first component of the first self-service terminal to be maintained, the first component being selected from a plurality of components of the first self-service terminal based on the information related to the first identifier;
graphically indicating the first component to a user of the mobile device;
utilizing the mobile device to optically capture a second image of a second identifier associated with the first component to be maintained;
utilizing the server to determine update information based on the second image; and
transmitting the update information to the first self-service terminal from the server via the direct network connection.
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0 Petitions
Accused Products
Abstract
A method (5) and a system 100 are provided for maintaining a self-service terminal (1). The maintenance is effected using a mobile terminal (3), such as a smartphone. A server application that can communicate first via a communication link (23) with a terminal application that is executed on the mobile terminal (3) and second via a network connection (21) with the self-service terminal (1) is executed on a server (2). Direct communication between the mobile terminal (3) and the self-service terminal (1) is not necessary. The mobile terminal (3) uses a still picture production apparatus (31) to capture both an identifier (11) for the self-service terminal (1) and an identifier (121) for a maintained component (12) of the self-service terminal (1), and transmits corresponding data to the server (2). On the basis of this, the server application can ascertain update data and communicate them to the self-service terminal (1).
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Citations
18 Claims
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1. A method for maintaining a self-service terminal, the method comprising the steps of:
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positioning a mobile device near a first self-service terminal to be maintained, the first self-service terminal selected from a plurality of self-service terminals; initiating a mobile application on the mobile device; utilizing the mobile device to optically capture a first image of a first identifier associated with the first self-service terminal; setting up a communication link between the mobile device and a server via a mobile radio network; transmitting information related to the first identifier from the mobile device to the server via the mobile radio network communication link; utilizing a service application on the server to identify the first self-service terminal based on the information related to the first identifier; setting up a direct network connection between the server and the first self-service terminal that is separate from the mobile radio network communication link; transmitting a signal from the server to the first self-service terminal via the direct network connection to initiate a terminal application on the first self-service terminal; determining schedule information regarding a first component of the first self-service terminal to be maintained, the first component being selected from a plurality of components of the first self-service terminal based on the information related to the first identifier; graphically indicating the first component to a user of the mobile device; utilizing the mobile device to optically capture a second image of a second identifier associated with the first component to be maintained; utilizing the server to determine update information based on the second image; and transmitting the update information to the first self-service terminal from the server via the direct network connection. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A system for maintaining a self-service terminal, the system comprising:
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a server operating within a network, the server configured to execute a server maintenance application to manage a plurality of self-service terminals; a mobile device configured to be positioned near a first self-service terminal of the plurality of self-service terminals, the mobile device configured to execute a mobile maintenance application to optically capture a first identifier associated with the first self-service terminal, set up of a communication link between the server and the mobile device via a mobile radio network, and transmit information related to the first identifier to the server via the mobile radio network communication link; wherein the server is further configured to identify the first self-service terminal to be maintained from information related to the first identifier, through a direct network connection with the first self-service terminal that is separate from the mobile radio network communication link, initiate a terminal maintenance application on the first self-service terminal, determine schedule information based on the information related to the first identifier, and transmit the determined schedule information to the mobile device via the mobile radio network communication link to indicate a first component of the first self-service terminal that needs to be maintained; wherein the mobile device is further configured to graphically display the schedule information on a display device of the mobile device, optically capture an image of the first component, and transmit the image to the server via the mobile radio network communication link; and wherein the server further is configured to determine update data based on the image and transmit the update data to the first self-service terminal via the direct network connection. - View Dependent Claims (14, 15, 16, 17, 18)
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Specification