Message processing

• US 10,348,666 B2
• Filed: 06/27/2016
• Issued: 07/09/2019
• Est. Priority Date: 06/27/2016
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Bastide, Paul R., Broomhall, Matthew E., Loredo, Robert E.
• Primary Examiner(s): Bui, Jonathan A
• Application Number:
  US15/193,666
• Publication Number:
  US 20170374011A1
• Time in Patent Office: 1,107 Days
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/18 Commands or executable codes
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

A method includes receiving a set of messages corresponding to a user, identifying a non-terminal message from the received set of messages, wherein a non-terminal message is a message containing content that indicates further action is required, determining if an age of the identified non-terminal message is greater than a selected threshold, wherein the age of the identified non-terminal message corresponds to an amount of time elapsed since the message was received, identifying actionable content corresponding to the non-terminal message, wherein actionable content corresponds to message content that requests or indicates a need for further action, determining one or more next actions according to the identified actionable contents, and executing the determined one or more actions. A computer program product and computer system corresponding to the method are also disclosed.

Claims

1. A method comprising:

receiving a set of messages corresponding to a user;

identifying a non-terminal message from the received set of messages, wherein a non-terminal message is a message containing content that indicates further action is required;

determining if an age of the identified non-terminal message is greater than a selected threshold, wherein the age of the identified non-terminal message corresponds to an amount of time elapsed since the identified non-terminal message was received;

identifying actionable content corresponding to the non-terminal message when the age of the identified non-terminal is determined to be greater than the selected threshold, wherein actionable content corresponds to message content that requests or indicates a need for a further action;

generating a reply to a message that satisfies the further action indicated by the non-terminal message; and

sending the generated reply corresponding to the non-terminal message without requiring a user action.

2. The method of claim 1, wherein the selected threshold corresponds to a user selected age at which a message will be analyzed.

3. The method of claim 1, further comprising calculating an average age for messages to which the user has responded.

4. The method of claim 3, wherein the selected threshold corresponds to the calculated average age for messages to which the user has responded.

5. The method of claim 1, wherein the set of messages corresponds to one or more messages from the user'"'"'s inbox.

6. The method of claim 1, wherein identifying actionable content corresponding to the non-terminal message further comprises generating an event reminder corresponding to the actionable content.

7. A computer program product comprising:

one or more computer readable storage media and program instructions stored on the one or more computer readable storage media, the program instructions comprising instructions to;

receive a set of messages corresponding to a user;

identify a non-terminal message from the set of messages, wherein a non-terminal message is a message containing content that indicates further action is required;

determine if an age of the identified non-terminal message is greater than a selected threshold, wherein the age of the identified non-terminal message corresponds to an amount of time elapsed since the identified non-terminal message was received;

identify actionable content corresponding to the non-terminal message when the age of the identified non-terminal is determined to be greater than the selected threshold, wherein actionable content corresponds to message content that requests or indicates a need for a further action;

generate a reply to a message that satisfies the further action indicated by the non-terminal message; and

send the generated reply corresponding to the non-terminal message without requiring a user action.

8. The computer program product of claim 7, wherein the selected threshold corresponds to a user selected age at which a message will be analyzed.

9. The computer program product of claim 7, further comprising instructions to calculate an average age for messages to which the user has responded.

10. The computer program product of claim 9, wherein the selected threshold corresponds to the calculated average age for messages to which the user has responded.

11. The computer program product of claim 7, wherein the set of messages corresponds to one or more messages from the user'"'"'s inbox.

12. The computer program product of claim 7, wherein instructions to identify actionable content corresponding to the non-terminal message further comprise instructions to generate an event reminder corresponding to the actionable content.

13. A computer system comprising:

one or more computer processors;

one or more computer-readable storage media;

program instructions stored on the computer-readable storage media for execution by at least one of the one or more processors, the program instructions comprising instructions to;

receive a set of messages corresponding to a user;

identify a non-terminal message from the set of messages, wherein a non-terminal message is a message containing content that indicates further action is required;

determine if an age of the identified non-terminal message is greater than a selected threshold, wherein the age of the identified non-terminal message corresponds to an amount of time elapsed since the identified non-terminal message was received;

identify actionable content corresponding to the non-terminal message when the age of the identified non-terminal is determined to be greater than the selected threshold, wherein actionable content corresponds to message content that requests or indicates a need for a further action;

generate a reply to a message that satisfies the further action indicated by the non-terminal message; and

send the generated reply corresponding to the non-terminal message without requiring a user action.

14. The computer system of claim 13, wherein the selected threshold corresponds to a user selected age at which a message will be analyzed.

15. The computer system of claim 13, further comprising instructions to calculate an average age for messages to which the user has responded.