Offline voicemail

• US 10,348,881 B2
• Filed: 03/20/2018
• Issued: 07/09/2019
• Est. Priority Date: 09/29/2008
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Inventors: Seetharaman, Shivakumar, Higashi, Michael K., Nalliah, Selvaraj, Flint, Joseph T., Zafar, Salman, Balducci, Juan V. Esteve
• Primary Examiner(s): Huynh, Van D
• Application Number:
  US15/926,627
• Publication Number:
  US 20180213074A1
• Time in Patent Office: 476 Days
• Field of Search: 379 8814
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04M 1/72433 for voice messaging, e.g. dictaphones for answering incoming calls H04M1/64
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/253 where a visual mode is used instead of a voice mode
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems unified messaging in packet switching networks H04L51/56
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]

Abstract

A method for accessing offline voicemail messages within a mobile messaging application may be provided. First, a voice mail message may be received and the voicemail message may be transcribed to text. Next, the voicemail message and the text transcription may be stored. The recipient may then be presented with a list of voicemail messages and the voicemail message may be retrieved in response to the recipient. The recipient may read or listen to the voicemail message or both. The recipient may also annotate the voicemail message.

Claims

1. A computer storage device that stores a set of instructions which, when executed by at least one processor, performs a method for annotating voicemail messages, the method executed by the set of instructions comprising:

receiving a voicemail message;

transcribing an audio portion of the voicemail message to text;

presenting a recipient with a text transcription of the voicemail message;

receiving a context note to the text transcription of the voicemail message from the recipient to form an annotated transcription, the annotated transcription of the voicemail message including the context note; and

presenting the annotated transcription including the context note to the recipient.

2. The computer storage device of claim 1, wherein the method further comprises synchronizing the annotated transcription of the voicemail message with a server.

3. The computer storage device of claim 1, wherein transcribing the voicemail message to text comprises integrating the text transcription and the voicemail message.

4. The computer storage device of claim 3, wherein integrating the text transcription and the voicemail message comprises switching from the text transcription to the voicemail message, wherein switching from the text transcription to the voicemail message comprises:

selecting a point in the text transcription; and

playing the voicemail message from the selected point in the text transcription.

5. The computer storage device of claim 1, wherein the method further comprises encrypting and decrypting the text transcription and the voicemail message.

6. The computer storage device of claim 1, further comprising:

presenting the recipient with a list of voicemail messages by sorting a communication history based on a sender.

7. The computer storage device of claim 6, wherein presenting the recipient with the list of voicemail messages comprises presenting a recipient interface, wherein presenting the recipient interface comprises presenting actions to the recipient.

8. The computer storage device of claim 7, wherein presenting actions comprises at least one of the following:

previewing the text transcription;

listening to the voicemail message;

deleting the voicemail message;

replying to the voicemail message;

flagging the voicemail message;

annotating the voicemail message;

or

calling back a number from the voicemail message.

9. The computer storage device of claim 8, wherein replying to the voicemail message comprises replying to the voicemail message with at least one of the following:

a telephone call, an electronic mail message, or a mobile message.

10. The computer storage device of claim 1, wherein retrieving the voicemail message comprises enabling the recipient to retrieve the voicemail message without dialing into a service.

11. The computer storage device of claim 1, wherein retrieving the voicemail message comprises:

enabling the recipient to read the text transcription of the voicemail message; and

enabling the recipient to listen to the voicemail message.

12. The computer storage device of claim 1, wherein receiving the voicemail message comprises:

recognizing at least one of the following;

a telephone number or a sender; and

generating sender information, wherein generating sender information comprises at least one of the following;

providing an electronic mail address,

providing a physical address,

providing a website link, or

providing other configured information about at least one of the following;

the recognized telephone number or the recognized sender.

13. The computer storage device of claim 1, wherein transcribing the voicemail message to text comprises denoting unrecognized voicemail speech in the voicemail with at least one of the following:

font, color, and size.

14. The computer storage device of claim 1, wherein the method further comprises receiving a notification of at least one missed call.

15. A method for accessing offline voicemail messages, the method comprising:

receiving voicemail messages and missed calls on a server;

transcribing audio portions of the voicemail messages to text transcriptions;

downloading the voicemail messages and the missed calls to a recipient'"'"'s device, wherein the recipient'"'"'s device is at least one of the following;

a mobile device or a client computer;

presenting a recipient with a list of the voicemail messages and the missed calls;

receiving a request, from the recipient, to retrieve one of the voicemail messages from the list of the voicemail messages;

retrieving the voicemail message from the recipient'"'"'s device, wherein the voicemail message is in a form of an electronic mail message;

receiving a context note to the text transcription of the voicemail message from the recipient to form an annotated transcription of the voicemail message, the annotated transcription of the voicemail message including a context note;

storing the annotated transcription of the voicemail message on the recipient'"'"'s device;

presenting the annotated transcription including the context note to the recipient; and

synchronizing the recipient'"'"'s device with the server, wherein synchronizing the recipient'"'"'s device with the server comprises;

synchronizing the annotated transcription of the voicemail message with the server, and

receiving notifications of new voicemail messages and new missed calls.

16. The method of claim 15, wherein transcribing the voicemail message to text comprises denoting unrecognized voicemail speech in the voicemail with at least one of the following:

font, color, and size.

17. A system for accessing offline voicemail messages, the system comprising:

a memory storage; and

a processing unit coupled to the memory storage, wherein the processing unit is operative to;

receive a voicemail message;

transcribe an audio portion of the voicemail message to text using a transcription application; and

display a text transcription of the voicemail message, wherein the text transcription displays voicemail speech that is not recognized by the transcription application using one of;

a font, a color, or a size.

18. The system of claim 17, wherein the processing unit is further operative to integrate the text transcription and the voicemail message.

19. The system of claim 18, wherein the processing unit being operative to integrate the text transcription and the voicemail message comprises the processing unit being operative to:

switch from the text transcription to the voicemail message, wherein being operative to switch from the text transcription to the voicemail message comprises being operative to select a point in the text transcription to switch from the text transcription to the voicemail message; and

play the voicemail message from the selected point in the text transcription.

20. The system of claim 17, wherein the processing unit being operative to present the recipient with the list of voicemail messages comprises the processing unit being operative to present a recipient interface, wherein the recipient interface is configured to present actions to the recipient.