Service providing system and log information providing method

• US 10,354,209 B2
• Filed: 05/08/2015
• Issued: 07/16/2019
• Est. Priority Date: 06/18/2014
• Status: Active Grant

• Current Assignee: Ricoh Company Limited
• Original Assignee: Ricoh Company Limited
• Inventors: Kondoh, Naritake, Takeuchi, Sachiko
• Primary Examiner(s): Pham, Tuan A
• Assistant Examiner(s): Dang, Thai V
• Application Number:
  US14/707,100
• Publication Number:
  US 20150370847A1
• Time in Patent Office: 1,530 Days
• Field of Search: 707691
• CPC Class Codes: G06F 17/40 Data acquisition and logging for input to computer G06F3/00
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

A service providing system provides a service to a service usage device connected via a network. The service providing system is constituted by at least one information processing apparatus. The service providing system includes at least one log information storage unit configured to store log information relating to the service provided to the service usage device, in association with organization identification information of the service usage device; an organization information storage unit configured to store a standard time of an organization identified by the organization identification information; and a log information providing unit configured to collect the log information from the log information storage unit based on the organization identification information, correct time and date information included in the log information according to the standard time of the organization identified by the organization identification information, and subsequently provide the log information to a request source of the log information.

Claims

1. A service providing system for providing services to a service usage device connected via a network, the service providing system being constituted by at least one information processing apparatus for implementing various functions of the service providing system, the service providing system comprising:

one or more hardware processors; and

one or more hardware memories containing instructions, which when executed, cause the one or more hardware processors to;

store, across a plurality of data storages ranging across a plurality of time zones, delete log information relating to the services provided to the service usage device, in association with organization identification information of the service usage device;

the delete log information including information indicating history of deleting print data;

store a standard time of an organization identified by the organization identification information;

the standard time indicating a geographical time zone of the organization identified by the organization identification information;

collect the stored delete log information associated with the organization identification information of the service usage device, from the plurality of data storages ranging across the plurality of time zones, based on the organization identification information;

correct, for each time zone among the plurality of time zones, first time and date information included in the delete log information to second time and date information different than the first time and date information, the first time and date information not matching the geographical time zone indicated by the standard time of the organization identified by the organization identification information, and the second time and date information matching the geographical time zone indicated by the standard time of the organization identified by the organization identification information;

subsequently provide the delete log information, with the first time and date information corrected to the second time and date information, for each time zone among the plurality of time zones, to a request source of the delete log information, as a single electronic file; and

convert content of the delete log information from a first human language into a second human language that is different than the first human language and that is specified by the request source of the delete log information, before providing the delete log information to the request source of the delete log information.

2. The service providing system according to claim 1, wherein the instructions, when executed, cause the one or more hardware processors to:

collect the stored delete log information upon receiving a creation request to create the delete log information from the request source of the delete log information, and correct the first time and date information included in the delete log information to the second time and date information different than the first time and date information, before providing the delete log information to the request source of the delete log information upon receiving a provision request to provide the delete log information from the request source of the delete log information.

3. The service providing system according to claim 2, wherein the instructions, when executed, cause the one or more hardware processors to:

collect the stored delete log information upon receiving the creation request to create the delete log information from the request source of the delete log information, correct the first time and date information included in the delete log information to the second time and date information different than the first time and date information, and subsequently report that the creating of the delete log information is completed.

4. The service providing system according to claim 1, wherein the instructions, when executed, cause the one or more hardware processors to:

collect the stored delete log information upon receiving a creation request to create the delete log information from the request source of the delete log information, and correct the first time and date information included in the delete log information to the second time and date information different than the first time and date information, before providing the delete log information to the request source of the delete log information upon receiving a provision request to provide the delete log information from the request source of the delete log information.

5. The service providing system according to claim 4, wherein the instructions, when executed, cause the one or more hardware processors to:

collect the stored delete log information upon receiving the creation request to create the delete log information from the request source of the delete log information, correct the first time and date information included in the delete log information to the second time and date information different than the first time and date information, and subsequently report that the creating of the delete log information is completed.

6. The service providing system according to claim 1, wherein the instructions, when executed, cause the one or more hardware processors to:

collect the stored delete log information periodically based on a setting, and correct the first time and date information included in the delete log information to the second time and date information different than the first time and date information, before providing the delete log information to the request source of the delete log information.

7. The service providing system according to claim 1, wherein the instructions, when executed, cause the one or more hardware processors to:

collect the stored delete log information periodically based on a setting, and correct the first time and date information included in the delete log information to the second time and date information different than the first time and date information, before providing the delete log information to the request source of the delete log information.

8. The service providing system according to claim 1, wherein the instructions, when executed, cause the hardware processor to:

provide the delete log information to the request source of the delete log information by downloading the delete log information or displaying the delete log information on a screen.

9. The service providing system according to claim 1, wherein the standard time specifies a difference in hours from Coordinated Universal Time.

10. The service providing system according to claim 1,

wherein the instructions, when executed, cause the one or more hardware processors to store the organization identification information in association with time zone information that indicates the geographical time zone, and store second organizational identification information in association with second time zone information that indicates a second geographical time zone different than the geographical time zone;

and

wherein the second organization identification information identifies a second organization different than the organization.

11. The service providing system according to claim 1, wherein the correction of the first time and date information included in the delete log information to the second time and date information is based on a correction value of a time zone of the organization identified by the organization identification information.

12. A delete log information providing method executed in a service providing system for providing services to a service usage device connected via a network, the service providing system being constituted by at least one information processing apparatus for implementing various functions of the service providing system, the delete log information providing method comprising:

storing, across a plurality of log information storages ranging across a plurality of time zones, delete log information relating to the services provided to the service usage device, in association with organization identification information of the service usage device;

the delete log information including information indicating history of deleting print data; and

collecting the delete log information associated with the organization identification information of the service usage device, from the plurality of log information storages ranging across the plurality of time zones, based on the organization identification information, referring to an organization information storage storing a standard time of an organization identified by the organization identification information, the standard time indicating a geographical time zone of the organization identified by the organization identification information, correcting, for each time zone among the plurality of time zones, first time and date information included in the delete log information to second time and date information different than the first time and date information, the first time and date information not matching the geographical time zone indicated by the standard time of the organization identified by the organization identification information, and the second time and date information matching the geographical time zone indicated by the standard time of the organization identified by the organization identification information, and subsequently providing the delete log information, with the first time and date information corrected to the second time and date information, for each time zone among the plurality of time zones, to a request source of the delete log information, as a single electronic file;

wherein the providing includes converting content of the delete log information from a first human language into a human language that is different than the first human language and that is specified by the request source of the delete log information, and subsequently providing the delete log information to the request source of the delete log information.

13. The delete log information providing method according to claim 12, wherein the collecting includes collecting the delete log information from the delete log information storage upon receiving a creation request to create the delete log information from the request source of the delete log information, correcting the first time and date information included in the delete log information to the second time and date information different than the first time and date information, and subsequently providing the delete log information to the request source of the delete log information upon receiving a provision request to provide the delete log information from the request source of the delete log information.

14. The delete log information providing method according to claim 13, wherein the collecting includes collecting the delete log information from the delete log information storage upon receiving the creation request to create the delete log information from the request source of the delete log information, correcting the first time and date information included in the delete log information to the second time and date information different than the first time and date information, and subsequently reporting that the creating of the delete log information is completed.

15. The delete log information providing method according to claim 12, wherein the collecting includes collecting the delete log information from the delete log information storage upon receiving a creation request to create the delete log information from the request source of the delete log information, correcting the first time and date information included in the delete log information to the second time and date information different than the first time and date information, and subsequently providing the delete log information to the request source of the delete log information upon receiving a provision request to provide the delete log information from the request source of the delete log information.

16. The delete log information providing method according to claim 15, wherein the collecting includes collecting the delete log information from the log information storage upon receiving the creation request to create the delete log information from the request source of the delete log information, correcting the first time and date information included in the delete log information to the second time and date information different than the first time and date information, and subsequently reporting that the creating of the delete log information is completed.

17. The delete log information providing method according to claim 12, wherein the collecting includes collecting the delete log information from the log information storage periodically based on a setting, correcting the first time and date information included in the delete log information to the second time and date information different than the first time and date information, and subsequently providing the delete log information to the request source of the delete log information.

18. The delete log information providing method according to claim 12, wherein the collecting includes collecting the delete log information from the log information storage periodically based on a setting, correcting the first time and date information included in the delete log information to the second time and date information different than the first time and date information, and subsequently providing the delete log information to the request source of the delete log information.

19. A non-transitory computer-readable recording medium storing a program that causes a computer to execute a process performed in a service providing system for providing services to a service usage device connected via a network, the service providing system being constituted by at least one information processing apparatus for implementing various functions of the service providing system, the process comprising:

collecting delete log information associated with organization identification information of the service usage device, from a plurality of log information storages ranging across a plurality of time zones, based on the organization identification information, the delete log information relating to the services provided to the service usage device, the delete log information being stored, across the plurality of log information storages ranging across the plurality of time zones, in association with the organization identification information of the service usage device;

the delete log information including information indicating history of deleting print data; and

referring to an organization information storage storing a standard time of an organization identified by the organization identification information, the standard time indicating a geographical time zone of the organization identified by the organization identification information, correcting, for each time zone among the plurality of time zones, first time and date information included in the delete log information to second time and date information different than the first time and date information, the first time and date information not matching the geographical time zone indicated by the standard time of the organization identified by the organization identification information, and the second time and date information matching the geographical time zone indicated by the standard time of the organization identified by the organization identification information, and subsequently providing the delete log information, with the first time and date information corrected to the second time and date information, for each time zone among the plurality of time zones, to a request source of the delete log information, as a single electronic file;

wherein the providing includes converting content of the delete log information from a first human language into a human language that is different than the first human language and that is specified by the request source of the delete log information, and subsequently providing the delete log information to the request source of the delete log information.