Systems, methods, and computer program products for providing customized communication content in conjunction with transport of a plurality of packages

• US 10,354,216 B2
• Filed: 08/29/2014
• Issued: 07/16/2019
• Est. Priority Date: 08/30/2013
• Status: Active Grant

• Current Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Original Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Inventors: Gillen, Robert J., Grimes, Jessica Catherine, Alery, David Daniel, Molvik, David Louis, Phung, Du, Campbell, Randy
• Primary Examiner(s): Borissov, Igor N
• Application Number:
  US14/472,895
• Publication Number:
  US 20150066798A1
• Time in Patent Office: 1,782 Days
• Field of Search: 705330-342, 705401-411, 705 11, 705 711, 705 712, 705 713, 705 714, 705 28
• CPC Class Codes: G06Q 10/083 Shipping
• CPC Class Codes: G06Q 10/0835 Relationships between shipper or supplier and carriers
• CPC Class Codes: G06Q 30/0251 Targeted advertisements

Abstract

According to various embodiments, system, methods and computer program products are configured for providing at least one customized communication to a recipient of one or more packages shipped by a consignor via a common carrier. One or more computer processors are configured to: receive at least a portion of customized content; retrieve at least a portion of consignee data, the portion comprising one or more parameters established by the recipient; compare the one or more components of the customized content with the one or more parameters established by the recipient so as to identify one or more correlations there-between; in response to identifying at least one correlation, generate at least one customized communication for provision to the recipient, the at least one customized communication containing at least a portion of the customized content; and in response to identifying no correlations, generate at least one standard communication containing no customized content.

Claims

1. A system for providing at least one customized communication to a consignee of one or more packages shipped by a consignor via a carrier, said system comprising:

one or more databases storing (a) consignor data associated with the consignor and an account with the carrier, and (b) consignee data associated with the consignee of the one or more packages shipped by the consignor via the carrier, wherein the consignee of the one or more packages is a commercial end-consumer who has purchased one or more products contained in the one or more packages; and

a first computer processor,

wherein the first computer processor is configured to;

receive, from a second computer processor associated with an entity other than the consignee, customized content for storage in one or more databases, the customized content comprising (i) at least one of a digital image, an electronic document, an audio file, or a video file, and (ii) one or more components associated with at least one request for the provision of the customized content to the recipient, the customized content containing at least in part non-delivery-related information for the one or more packages, wherein the second computer processor is remote from the first computer processor;

retrieve at least a portion of the consignee data from the one or more databases, said portion comprising one or more consignee-defined parameters indicative of one or more general preferences of the consignee for receipt of an electronic message comprising the customized content;

periodically query a third computer processor for jurisdictional data, the jurisdictional data comprising one or more regulations configured to at least restrict provision of customized content within one or more jurisdictions associated with the jurisdictional data wherein the third computer processor is remote from each of the first and the second computer processors;

compare said one or more components of said customized content with said one or more consignee-defined parameters so as to identify one or more correlations there-between;

in response to identifying at least one correlation between said one or more components and said one or more consignee-defined parameters retrieve at least a portion of the customized content;

automatically (a) generate a customized electronic message based at least in part on the customized content and the one or more consignee-defined parameters, said customized electronic message being configured for provision to the consignee, (b) filter the customized electronic message based on;

(i) one or more carrier-defined parameters stored within the one or more databases, and (ii) any of the one or more regulations within the jurisdictional data imposed upon any of the carrier or the consignee, and (c) transmit the customized electronic message for display to the consignee via a mobile device, the customized electronic message containing at least a portion of the customized content authorized for provision to the consignee; and

in response to identifying no correlations between said one or more components and said one or more consignee-defined parameters, automatically (a) generate a standard, electronic message based at least in part on the retrieved at least a portion of the consignee data and comprising no customized content, being configured for provision to the consignee and (b) transmit the standard, electronic message for display via a mobile device, wherein;

said one or more components of said customized content comprise an identification of at least one medium through which said consignor wishes to communicate said customized content to said consignee;

said one or more consignee-defined parameters comprise an identification of at least one medium through which said consignee wishes to receive said customized electronic communication;

said one or more correlations identified between said one or more components and said one or more consignee-defined parameters comprise at least one medium indicated by both said consignor and said consignee;

said at least one medium indicated by both said consignor and said consignee comprises at least a label placed onto said one or more packages being transported to said consignee such that said one or more packages containing said label are configured to, alongside said transmitted customized electronic message, convey said customized electronic communication to at least said consignee; and

said label contains at least one of human-readable and machine-readable indicia, said indicia on said label providing access to said customized content by at least said consignee.

2. The system according to claim 1, wherein said at least one medium comprises machine-readable indicia configured to be positioned on a surface portion of said one or more packages.

3. The system according to claim 1, wherein:

said one or more components of said customized content comprise a variety of types of information;

said one or more consignee-defined parameters comprise an identification of a variety of types of information that said consignee deems acceptable to receive via customized communication; and

said one or more correlations identified between said one or more components and said one or more consignee-defined parameters comprise at least one of said variety of types of information indicated by both said consignor and said consignee.

4. The system according to claim 3, wherein said variety of types of information comprise at least one of a promotional name, a promotional header, a promotional message, a consignor logo, a URL associated with the consignor logo, or a URL text string.

5. The system according to claim 1, wherein:

the at least one identified correlation comprises an exact match between said one or more components and said one or more consignee-defined parameters; and

said at least one customized electronic message is generated based on the customized content without further adjustment thereto.

6. The system according to claim 1, wherein:

the at least one identified correlation comprises a partial match between said one or more components and said one or more consignee-defined parameters; and

said at least one customized electronic message is at least partially adjusted based on the one or more consignee-defined parameters.

7. The system according to claim 6, wherein said at least partial adjustment comprises a removal of at least one component of said customized content, said at least one component being identified as impermissible within the one or more consignee-defined parameters.

8. The system according to claim 1, wherein, prior to generating said at least one customized electronic message, the one or more computer processors are further configured to:

retrieve at least a portion of carrier data, the portion of carrier data being stored within the one or more memory storage areas and being associated with one or more business rules defined by the carrier;

compare said one or more components of said customized content with the retrieved portion of carrier data so as to identify whether any discrepancies exist there-between;

in response to identifying no discrepancies, approve said customized content for placement on customized electronic messages associated with the carrier; and

in response to identifying at least one discrepancy, prevent generation of said customized content on one or more packages shipped via the carrier.

9. The system according to claim 8, wherein said one or more business rules comprise content-based restrictions upon at least one of one or more types of messages or language contained therein.

10. The system according to claim 8, wherein said one or more business rules comprise one or more regulatory requirements imposed upon said carrier.

11. The system according to claim 1, wherein said at least one customized electronic message is an electronic alert message transmitted to said consignee.

12. The system according to claim 11, wherein:

said transmission of said electronic alert message is based at least in part upon occurrence of a specific event during transport of said one or more packages; and

said one or more computer processors are further configured to generate said electronic alert message for provision to the consignee only upon occurrence of the specific event.

13. The system according to claim 12, wherein said electronic alert message comprises a “

Late Delivery”

notification.

14. The system according to claim 1, wherein said customized electronic message is particularly embedded within at least one symbol placed upon said label, such that said customized electronic message is readable via an electronic device.

15. The system according to claim 1, wherein said customized content is configured to be electronically sharable with one or more parties by said consignee thereof.

16. The system according to claim 1, wherein upon said generation of said at least one customized electronic message and prior to said facilitation of transmission of the at least one customized electronic message containing the customized content to said consignee, said one or more computer processors are further configured to automatically generate a preliminary rendering of said customized electronic message and transmit the same to at least the consignor.

17. The system according to claim 1, wherein:

the received portion of customized content comprises one or more components associated with at least two requests for the provision of customized content to the consignee of the one or more packages shipped by the consignor; and

the system is further configured to;

retrieve at least a portion of the consignor data, said portion comprising one or more business rules established by the consignor, the business rules defining a hierarchy for placement of customized content upon customized communications; and

compare the at least two requests for the provision of customized content against the retrieved one or more business rules so as to determine which of the at least two requests takes priority based at least in part upon the defined hierarchy for placement.

18. A computer-implemented method for providing at least one customized electronic communication to a consignee of one or more packages shipped by a consignor via a carrier, said method comprising the steps of:

receiving and storing within databases, (a) consignor data associated with the consignor and an account established thereby with the carrier, and (b) consignee data associated with the consignee of the one or more packages shipped by the consignor, wherein the consignee of the one or more packages is a commercial end-consumer who has purchased one or more products contained in the one or more packages;

receiving from a first computer processor associated with an entity other than the consignee, at least a portion of customized content, for storage in one or more databases, the customized content comprising (i) at least one of a digital image, an electronic document, an audio file, or a video file, and (ii) one or more components associated with at least one request for the provision of the customized content to the consignee, the customized content containing at least in part non-delivery-related information for the one or more packages;

retrieving, via a second computer processor at least a portion of the consignee data, said portion comprising one or more consignee-defined parameters indicative of one or more general preferences of the consignee for receipt of customized content, wherein the second computer processor is remote from the first computer processor;

periodically querying, via the second computer processor, a third computer processor for jurisdictional data, the jurisdictional data comprising one or more regulations configured to at least restrict provision of customized within one or more jurisdictions associated with the jurisdictional data, wherein the third computer processor is remote from each of the first and second computer processors;

comparing, via the second computer processor, said one or more components of said customized content with said one or more consignee-defined parameters so as to identify one or more correlations there-between;

in response to identifying at least one correlation between said one or more components and said one or more consignee-defined parameters, retrieving at least a portion of the customized content;

automatically (a) generating a customized electronic message based at least in part on the customized content and the one or more consignee-defined parameters, said at least one customized electronic message being configured for provision to the consignee, filtering the customized electronic message based on;

(i) one or more carrier-defined parameters stored within the one or more memory storage areas, and (ii) any of the one or more regulations within the jurisdictional data imposed upon any one of the carrier or the consignee, and (c) transmitting the customized electronic message for display to the consignee via a mobile device, the customized electronic message containing at least a portion of the customized content authorized for provision to the consignee; and

in response to identifying no correlations between said one or more components and said one or more consignee-defined parameters, automatically (a) generating a standard, electronic message based at least in part on the retrieved at least a portion of the consignee data and comprising no customized content, and being configured for provision to the consignee, and (b) transmitting the standard, electronic message for display via a mobile device,

wherein;

said one or more components of said customized content comprise an identification of at least one medium through which said consignor wishes to communicate said customized content to said consignee;

said one or more parameters established by the recipient comprise an identification of at least one medium through which said recipient wishes to receive said customized communication;

said one or more correlations identified between said one or more components and said one or more consignee-defined parameters comprise at least one medium indicated by both said consignor and said consignee;

said at least one medium indicated by both said consignor and said consignee comprises at least a label placed onto said one or more packages being transported to said consignee; and

said label contains at least one of human-readable and machine-readable indicia, said indicia on said label providing access to said customized content by at least said consignee.

19. The method according to claim 18, wherein:

said one or more components of said customized content comprise a variety of types of information;

said one or more consignee-defined parameters comprise an identification of a variety of types of information that said consignee deems acceptable to receive via customized communication; and

said one or more correlations identified between said one or more components and said one or more consignee-defined parameters comprise at least one of said variety of types of information indicated by both said consignor and said consignee.

20. The method according to claim 18, wherein:

the at least one identified correlation comprises a partial match between said one or more components and said one or more consignee-defined parameters; and

said method further comprises the step of at least partially adjusting, via the at least one computer processor, at least one customized electronic message, said at least partially adjusting of said at least one customized electronic message comprising a removal of at least one component of said customized content, said at least one component being identified as impermissible within the one or more consignee-defined parameters.

21. The method according to claim 18, further comprising, prior to generating said at least one customized communication, the steps of:

retrieving, via the one or more computer processors, at least a portion of carrier data, the portion of carrier data being stored within the one or more memory storage areas and being associated with one or more business rules defined by the carrier;

comparing, via the one or more computer processors, said one or more components of said customized content with the retrieved portion of carrier data so as to identify whether any discrepancies exist there-between;

in response to identifying no discrepancies, approving, via the one or more computer processors, said customized content for placement on customized communications associated with the carrier; and

in response to identifying at least one discrepancy, preventing, via the one or more computer processors, generation of said customized content on one or more packages shipped via the carrier.

22. The method according to claim 21, wherein said one or more business rules comprise at least one of:

(1) one or more content-based restrictions imposed by said carrier;

or (2) one or more regulatory requirements imposed upon said carrier.

23. The method according to claim 18, wherein, upon said generation of said at least one customized electronic message, said method further comprises the steps of:

automatically generating, via the one or more computer processors, a preliminary rendering of said customized electronic message;

transmitting the preliminary rendering of said customized electronic message to at least the consignor for approval thereof; and

upon receipt of consignor approval of the preliminary rendering, finalizing and facilitating transmission of the at least one customized electronic message containing the customized content to said consignee.

24. The method of claim 23, wherein said customized electronic message comprises a package label comprising machine-readable indicia associated with one or more packages being transported by the carrier to the consignee.

25. The method of claim 18, wherein:

the received portion of customized content comprises one or more components associated with at least two requests for the provision of customized content to the consignee of the one or more packages shipped by the consignor; and

the method further comprises the steps of;

retrieving at least a portion of the consignor data, said portion comprising one or more business rules established by the consignor, the business rules defining a hierarchy for placement of customized content upon customized communications; and

comparing, via the one or more computer processors, the at least two requests for the provision of customized content against the retrieved one or more business rules so as to determine which of the at least two requests takes priority based at least in part upon the defined hierarchy for placement.

26. A non-transitory computer program product operated by a carrier and comprising at least one non-transitory computer-readable storage medium having computer-readable program code portions embodied therein, the computer-readable program code portions comprising one or more executable portions configured for:

receiving at a database a plurality of data, wherein said data comprises (a) consignor data associated with the consignor and an account established thereby, and (b) consignee data associated with a consignee of the one or more packages shipped by the consignor, wherein the consignee of the one or more packages is a commercial end-consumer who has purchased one or more products contained in the one or more packages;

receiving from a first computer processor associated with an entity other than the consignee at least a portion of customized content, said portion comprising one or more components associated with at least one request for the provision of customized content to the consignee of the one or more packages shipped by the consignor, the customized content containing at least in part non-delivery-related information for the one or more packages;

retrieving, by a second computer processor, at least a portion of the consignee data, said portion comprising one or more consignee-defined parameters, said one or more consignee-defined parameters being indicative of one or more general preferences of the consignee for receipt of customized content, wherein the first computer processor and the database are remote from the second computer processor;

periodically querying, via the second computer processor, a third computer processor for jurisdictional data, the jurisdictional data comprising one or more regulations configured to at least restrict provision of customized within one or more jurisdictions associated with the jurisdictional data, wherein the third computer processor is remote from each of the first and second computer processors;

comparing said one or more components of said customized content with said one or more consignee-defined parameters so as to identify one or more correlations there-between;

in response to identifying at least one correlation between said one or more components and said one or more consignee-defined parameters, retrieving at least a portion of the customized content;

automatically (a) generating a standard, electronic message based at least in part on the retrieved at least a portion of the consignee data and comprising no customized content, said at least one customized electronic message being configured for provision to the consignee, (b) filtering the customized electronic message based on;

(i) one or more carrier-defined parameters stored within the one or more memory storage areas, and (ii) any of the one or more regulations within the jurisdictional data imposed upon any one of the carrier or the consignee, and (c) transmitting the customized electronic message for display to the consignee via a mobile device, the customized electronic message containing at least a portion of the customized content authorized for provision to the consignee; and

in response to identifying no correlations between said one or more components and said one or more parameters established by the recipient automatically (a) generating a standard, electronic message based at least in part on the retrieved at least a portion of the consignee data and comprising no customized content being configured for provision to the consignee and (b) transmitting the standard, electronic message for display via a mobile device,

wherein;

said one or more components of said customized content comprise an identification of at least one medium through which said consignor wishes to send said customized content to said consignee;

said one or more consignee-defined parameters comprise an identification of at least one medium through which said consignee wishes to receive said customized electronic communication;

said one or more correlations identified between said one or more components and said one or more consignee-defined parameters comprise at least one medium indicated by both said consignor and said consignee;

said at least one medium indicated by both said consignor and said consignee comprises at least a label placed onto said one or more packages being transported to said consignee such that said one or more packages containing said label are configured to, alongside said transmitted customized electronic message, also convey at least said portion of the customized content authorized for provision to at least said consignee; and

said label contains a combination of human-readable and machine-readable indicia, said indicia on said label providing access to said customized content by at least said consignee.