Reception system and reception method

• US 10,354,295 B2
• Filed: 03/22/2017
• Issued: 07/16/2019
• Est. Priority Date: 03/25/2016
• Status: Active Grant

• Current Assignee: Honda Motor Co., Ltd. (Honda Motor Company)
• Original Assignee: Honda Motor Co., Ltd. (Honda Motor Company)
• Inventors: Sumida, Naoaki, Kondo, Hiroshi, Shiina, Asuka, Yamamoto, Shunichi, Nakadai, Kazuhiro, Nakamura, Keisuke
• Primary Examiner(s): Mancho, Ronnie M
• Application Number:
  US15/465,985
• Publication Number:
  US 20170278146A1
• Time in Patent Office: 846 Days
• Field of Search: 700245, 700259
• CPC Class Codes: G06F 18/23211 with adaptive number of clusters
• CPC Class Codes: G06Q 30/0281 Customer communication at a business location, e.g. providing product or service information, consulting
• CPC Class Codes: G06V 10/75 Organisation of the matching processes, e.g. simultaneous or sequential comparisons of image or video features; Coarse-fine approaches, e.g. multi-scale approaches; using context analysis; Selection of dictionaries
• CPC Class Codes: G06V 10/763 Non-hierarchical techniques, e.g. based on statistics of modelling distributions
• CPC Class Codes: G06V 40/172 Classification, e.g. identification
• CPC Class Codes: H04M 2203/551 Call history recording a computer conference H04L12/1831
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/465 Arrangements for simultaneously calling a number of substations until an answer is obtained

Abstract

A reception system includes: a visitor recognition unit that recognizes a visitor; a receiving person recognition unit that recognizes a receiving person that corresponds to the visitor; a receiving person contact information storage unit that stores contact information of the receiving person; a notification unit that notifies the receiving person of a visit of the visitor at the contact information of the receiving person stored by the receiving person contact information storage unit; and a receiving person selection unit that selects a substitute receiving person associated with the receiving person in a case where the receiving person is absent when the notification unit notifies the receiving person at the contact information of the receiving person, wherein the notification unit notifies the substitute receiving person selected by the receiving person selection unit when the receiving person is absent.

Claims

1. A reception system, comprising at least one processor configured to function as:

a visitor recognition unit that recognizes a visitor;

a receiving person recognition unit that recognizes a receiving person that corresponds to the visitor based on a speech signal spoken by the visitor;

a receiving person contact information storage unit that stores contact information of the receiving person;

a notification unit that sends a notice indicating that the visitor has arrived, to a terminal which corresponds to the contact information of the receiving person stored by the receiving person contact information storage unit; and

a receiving person selection unit that selects contact information of a substitute receiving person associated with the receiving person in a case where the receiving person is absent when the notification unit sends the notice to the terminal which corresponds to the contact information of the receiving person,

wherein the notification unit sends the notice to a terminal which corresponds to the contact information of the substitute receiving person selected by the receiving person selection unit when the receiving person is absent.

2. The reception system according to claim 1, wherein

the receiving person selection unit sets the substitute receiving person depending on information based on an attendance state of the receiving person.

3. The reception system according to claim 1, wherein

the receiving person selection unit sets the substitute receiving person based on a social graph indicating a relationship between the receiving person and a person associated with the receiving person.

4. The reception system according to claim 3, wherein

the social graph includes a closeness degree representing the strength of the relationship between the receiving person and the person associated with the receiving person, and

the receiving person selection unit sets the substitute receiving person in the order of highest to lowest of the closeness degree.

5. The reception system according to claim 4, wherein

the receiving person selection unit calculates the closeness degree by using at least one of an outgoing call history and an incoming call history of an extension phone of the receiving person.

6. The reception system according to claim 4, wherein

the receiving person selection unit calculates the closeness degree based on a meeting history attended by the receiving person.

7. The reception system according to claim 4, wherein

the receiving person selection unit sets a plurality of the substitute receiving persons in the order of highest to lowest of the closeness degree and sends the notice indicating that the visitor has arrived, simultaneously to terminals which correspond to the selected plurality of the substitute receiving persons via the notification unit when the receiving person is absent.

8. The reception system according to claim 4, comprising:

an imaging unit; and

an image recognition unit that recognizes a person based on an image captured by the imaging unit, wherein

the receiving person selection unit calculates, based on a result recognized by the image recognition unit, at least one of the length of time and the number of times for which the person associated with the receiving person is together with the receiving person and calculates the closeness degree based on at least one of the calculated length of time and the calculated number of times.

9. The reception system according to claim 1, comprising:

an image display unit; and

a touch panel input unit, wherein

the receiving person selection unit displays names of a plurality of persons having a strong relationship with the receiving person on the image display unit and sets, as the substitute receiving person, a person that corresponds to a name selected according to selection by the visitor.

10. A reception method in a reception system having a receiving person contact information storage unit that stores contact information of a receiving person with respect to a visitor, the method comprising:

(a) by way of a visitor recognition unit, recognizing the visitor;

(b) by way of a receiving person recognition unit, recognizing a receiving person that corresponds to the visitor based on a speech signal spoken by the visitor;

(c) by way of a notification unit, sending a notice indicating that the visitor has arrived, to a terminal which corresponds to the contact information of the receiving person stored by the receiving person contact information storage unit;

(d) by way of a receiving person selection unit, selecting contact information of a substitute receiving person associated with the receiving person in a case where the receiving person is absent when sending the notice to the terminal which corresponds to the contact information of the receiving person in (c); and

(e) by way of the notification unit, sending the notice to a terminal which corresponds to the contact information of the substitute receiving person selected in (d) when the receiving person is absent,

wherein the reception method is performed using at least one processor configured to function as the visitor recognition unit, the receiving person recognition unit, the notification unit, the receiving person selection unit, and the notification unit.