Generating reports from short message type identifiers based on specific attributes

• US 10,356,036 B2
• Filed: 07/10/2015
• Issued: 07/16/2019
• Est. Priority Date: 07/10/2015
• Status: Active Grant

• Current Assignee: Dell Products LP (Dell Technologies Inc.)
• Original Assignee: Dell Products LP (Dell Technologies Inc.)
• Inventors: Ravishankar, Deepak, Roy, Mainak, Naik, Sharmad S., B, Rathi
• Primary Examiner(s): Singh, Gurkanwaljit
• Application Number:
  US14/796,058
• Publication Number:
  US 20170011408A1
• Time in Patent Office: 1,467 Days
• Field of Search: None
• CPC Class Codes: G06F 16/20 of structured data, e.g. relational data
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 12/04 Switchboards
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 51/52 for supporting social networking services

Abstract

A system, method, and computer-readable medium are disclosed for providing a short message tool for identifying and correlating relationships between and among multiple short messages. The short message tool collates the short message data from all company related short messages and generates a report and create a map between the contents, customers and the revenue. Such a multiple short message tool defines a workflow to generate a report from multiple short messages. More specifically, in certain embodiments the customized report may be customized based on based on lines of business (LOBs), number of short messages and re-generation of short messages (referred to as re-tweets when the short messages are Twitter type short messages), favorites, and information about individual users.

Claims

1. A computer-implementable method for identifying relationships between a plurality of short messages within a short message system environment, the short message system environment comprising a mobile device, a social media environment and a short message tool, the mobile device, social media environment and short message tool communicating via a network, the method comprising:

receiving information from a plurality of short message accounts, each of the plurality of short message accounts comprising a different type of short message, each short message comprising at least one of a Short Message Service (SMS) message, a Multimedia Message Service (MMS) message and a Tweet type message;

collating, via the short message tool, short message data from a plurality of short messages generated by a company via a respective plurality of mobile devices, the plurality of short messages corresponding to a respective plurality of short message user names, each of the respective plurality of short message user names targeting specific audiences associated with a business of the company, each of the respective plurality of short messages comprising a respective different type of short message;

identifying, via the short message tool, a short message factor within the short message data, the short message factor being relevant to the company; and

,

reporting, via the short message tool, information relating to relationships between the plurality of short messages of the company based upon the short message factor.

2. The method of claim 1, wherein:

the reporting is based upon at least one of lines of business (LOBs), number of short messages and re-generation of short messages.

3. The method of claim 1, wherein:

the short message comprises a Twitter type short message.

4. The method of claim 1, wherein:

the reporting comprises a workflow representing content, customers and revenue related to the short messages.

5. The method of claim 1, wherein:

the short message factor comprises one of a plurality of types of short message factors; and

,

the identifying a short message factor comprises assigning a value to the short messaged based upon a type of short message factor from the plurality of short message factors.

6. The method of claim 1, further comprising:

collating short message data from short messages generated external to the company related to products of the company; and

,

identifying the short message factor within the short message data of the short messages generated external to the company.

7. A system comprising:

a processor;

a data bus coupled to the processor; and

a non-transitory, computer-readable storage medium embodying computer program code for identifying relationships between a plurality of short messages within a short message system environment, the short message system environment comprising a mobile device, a social media environment and a short message tool, the mobile device, social media environment and short message tool communicating via a network, the non-transitory, computer-readable storage medium being coupled to the data bus, the computer program code interacting with a plurality of computer operations and comprising instructions executable by the processor and configured for;

receiving information from a plurality of short message accounts, each of the plurality of short message accounts comprising a different type of short message, each short message comprising at least one of a Short Message Service (SMS) message, a Multimedia Message Service (MMS) message and a Tweet type message;

collating, via the short message tool, short message data from a plurality of short messages generated by a company via a respective plurality of mobile devices, the plurality of short messages corresponding to a respective plurality of short message user names, each of the respective plurality of short message user names targeting specific audiences associated with a business of the company, each of the respective plurality of short messages comprising a respective different type of short message;

identifying, via the short message tool, a short message factor within the short message data, the short message factor being relevant to the company; and

,

reporting, via the short message tool, information relating to relationships between the plurality of short messages of the company based upon the short message factor.

8. The system of claim 7, wherein:

the reporting is based upon at least one of lines of business (LOBs), number of short messages and re-generation of short messages.

9. The system of claim 7, wherein:

the short message comprises a Twitter type short message.

10. The system of claim 7, wherein:

the reporting comprises a workflow representing content, customers and revenue related to the short messages.

11. The system of claim 7, wherein:

the short message factor comprises one of a plurality of types of short message factors; and

,

the identifying a short message factor comprises assigning a value to the short messaged based upon a type of short message factor from the plurality of short message factors.

12. The system of claim 7, wherein computer program code further comprises instructions executable by the processor and configured for:

collating short message data from short messages generated external to the company related to products of the company; and

,

identifying the short message factor within the short message data of the short messages generated external to the company.

13. A non-transitory, computer-readable storage medium embodying computer program code for identifying relationships between a plurality of short messages within a short message system environment, the short message system environment comprising a mobile device, a social media environment and a short message tool, the mobile device, social media environment and short message tool communicating via a network, the computer program code comprising computer executable instructions configured for:

receiving information from a plurality of short message accounts, each of the plurality of short message accounts comprising a different type of short message, each short message comprising at least one of a Short Message Service (SMS) message, a Multimedia Message Service (MMS) message and a Tweet type message;

collating, via the short message tool, short message data from a plurality of short messages generated by a company via a respective plurality of mobile devices, the plurality of short messages corresponding to a respective plurality of short message user names, each of the respective plurality of short message user names targeting specific audiences associated with a business of the company, each of the respective plurality of short messages comprising a respective different type of short message;

identifying, via the short message tool, a short message factor within the short message data, the short message factor being relevant to the company; and

,

reporting, via the short message tool, information relating to relationships between the plurality of short messages of the company based upon the short message factor.

14. The non-transitory, computer-readable storage medium of claim 13, wherein

the reporting is based upon at least one of lines of business (LOBs), number of short messages and re-generation of short messages.

15. The non-transitory, computer-readable storage medium of claim 13, wherein:

the short message comprises a Twitter type short message.

16. The non-transitory, computer-readable storage medium of claim 13, wherein:

the reporting comprises a workflow representing content, customers and revenue related to the short messages.

17. The non-transitory, computer-readable storage medium of claim 13, wherein:

the short message factor comprises one of a plurality of types of short message factors; and

,

the identifying a short message factor comprises assigning a value to the short messaged based upon a type of short message factor from the plurality of short message factors.

18. The non-transitory, computer-readable storage medium of claim 13, wherein the computer program code further comprises computer executable instructions configured for:

collating short message data from short messages generated external to the company related to products of the company; and

,

identifying the short message factor within the short message data of the short messages generated external to the company.