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Systems and methods for providing a user with instant access to web services

  • US 10,356,611 B2
  • Filed: 12/30/2014
  • Issued: 07/16/2019
  • Est. Priority Date: 12/30/2014
  • Status: Active Grant
First Claim
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1. A method, comprising:

  • engaging, by one or more devices, in a telephone call with a user device;

    presenting, by the one or more devices and during the telephone call, an interactive voice response (“

    IVR”

    ) menu that includes a plurality of IVR menu options,wherein a particular IVR menu option, of the plurality of IVR menu options, is an option to request installation of an application at the user device;

    determining, by the one or more devices, a telephone number associated with the user device;

    receiving, by the one or more devices and from the user device, during the telephone call, a selection of the particular IVR menu option to request installation of the application;

    verifying, by the one or more devices, that the user device has not already installed the application;

    communicating, by the one or more devices and to the user device, based on the verifying that the user device has not already installed the application, and based on receiving the selection to install the application, a first instruction, wherein receiving the first instruction causes the user device to automatically download and install the application;

    authenticating, by the one or more devices, the user device based on the telephone number associated with the user device;

    communicating, by the one or more devices and to an application server associated with the application, (a) the telephone number associated with the user device and (b) an indication that the user device has been authenticated,wherein communicating the telephone number and the indication that the user device has been authenticated, to the application server, allows the application server to use the telephone number to identify user data associated with the user device, from a plurality of user data associated with a plurality of user devices, the user data associated with the user device having been generated prior to the telephone call; and

    providing, by the one or more devices and to the user device, a second instruction, wherein receiving the second instruction causes the user device to use the installed application to communicate with the application server, wherein the application server provides at least some of the identified user data, associated with the user device, to the user device via the installed application.

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