Computational model for mood

• US 10,362,978 B2
• Filed: 08/28/2015
• Issued: 07/30/2019
• Est. Priority Date: 08/28/2015
• Status: Active Grant

• Current Assignee: Comcast Cable Communications LLC (Comcast Corporation)
• Original Assignee: Comcast Cable Communications LLC (Comcast Corporation)
• Inventors: Des Jardins, George Thomas, Zola, Scot, Sagar, Vikrant
• Primary Examiner(s): Shah, Bharatkumar S
• Application Number:
  US14/838,677
• Publication Number:
  US 20170055895A1
• Time in Patent Office: 1,432 Days
• Field of Search: 704235
• CPC Class Codes: A61B 2503/12 Healthy persons not otherwise provided for, e.g. subjects of a marketing survey
• CPC Class Codes: A61B 5/0022 Monitoring a patient using a global network, e.g. telephone networks, internet
• CPC Class Codes: A61B 5/165 Evaluating the state of mind, e.g. depression, anxiety
• CPC Class Codes: A61B 5/4803 Speech analysis specially adapted for diagnostic purposes
• CPC Class Codes: A61B 5/6887 mounted on external non-worn devices, e.g. non-medical devices
• CPC Class Codes: G10L 15/1822 Parsing for meaning understanding
• CPC Class Codes: G10L 17/26 Recognition of special voice characteristics, e.g. for use in lie detectors; Recognition of animal voices
• CPC Class Codes: G10L 25/63 for estimating an emotional state
• CPC Class Codes: G10L 25/90 Pitch determination of speech signals
• CPC Class Codes: G16H 40/67 for remote operation

Abstract

According to some aspects, disclosed methods and systems may include having a user input one or more speech commands into an input device of a user device. The user device may communicate with one or more components or devices at a local office or headend. The local office or the user device may transcribe the speech commands into language transcriptions. The local office or the user device may determine a mood for the user based on whether any of the speech commands may have been repeated. The local office or the user device may determine, based on the mood of the user, which content asset or content service to make available to the user device.

Claims

1. A method comprising:

receiving, by a first computing device, a first plurality of natural language inputs comprising a first natural language input and a second natural language input;

determining, based on a correlation between one or more terms in the first natural language input and one or more terms in the second natural language input, that the second natural language input comprises a repetition of a portion of the first natural language input;

associating, based on the second natural language input comprising the repetition of the portion of the first natural language input, a first mood state with the first plurality of natural language inputs;

determining, based on the first mood state, a first content service; and

causing, by the first computing device, output of the first content service.

2. The method of claim 1, further comprising:

determining, based on the first natural language input of the first plurality of natural language inputs, and prior to receiving the second natural language input, content candidates.

3. The method of claim 2, wherein the determining the content candidates further comprises one or more of:

accessing content, searching information associated with content based on one or more terms of the first natural language input, or providing a list of one or more accessible content items.

4. The method of claim 1, wherein the first mood state is associated with a degree of frustration, and wherein the causing output of the first content service is based on the degree of frustration.

5. The method of claim 1, further comprising:

after causing output of the first content service, receiving one or more indications of one or more user actions, the one or more user actions comprising a subsequent natural language input; and

causing, based on the one or more indications of one or more user actions, output of a second content service associated with the subsequent natural language input.

6. The method of claim 5, further comprising receiving, from a second device, the subsequent natural language input.

7. The method of claim 1, wherein the first content service comprises one or more of:

a dialog session, one or more questions, media content, an application, or an advertisement.

8. The method of claim 1, further comprising:

determining a length of a processing time associated with processing the first natural language input; and

wherein the associating the first mood state with the first plurality of natural language inputs is further based on the length of the processing time.

9. The method of claim 1, wherein:

the first mood state comprises one or more of frustration or unhappiness; and

wherein

the first content service comprises a service associated with helping a user resolve an issue associated with accessing content.

10. The method of claim 1, wherein the associating the first mood state with the first plurality of natural language inputs is further based on:

determining that the second natural language input is received within a time period of the first natural language input.

11. The method of claim 1, wherein the associating the first mood state with the first plurality of natural language inputs is further based on:

determining that the first natural language input and the second natural language input were received consecutively by the first computing device.

12. The method of claim 1, further comprising:

receiving a second plurality of natural language inputs, the second plurality of natural language inputs being related to the first plurality of natural language inputs;

after causing output of the first content service, receiving one or more indications of one or more user actions, wherein the one or more user actions are performed prior to receiving the second plurality of natural language inputs; and

causing, by the first computing device, output of a second content service based on the one or more indications of the one or more user actions and further based on the second plurality of natural language inputs.

13. The method of claim 12, wherein the one or more user actions comprise one or more of selecting a content asset, changing from a content asset, accessing an application, aborting an application, or displaying a content guide.

14. The method of claim 12, further comprising:

associating a second mood state with the second plurality of natural language inputs, the second mood state being related to the first mood state; and

wherein the causing output of the second content service is further based on the second mood state.

15. The method of claim 1, further comprising:

determining a natural language text based transcription for each of the natural language inputs in the first plurality of natural language inputs; and

wherein the correlation comprises;

one or more terms in the natural language text based transcription for the first natural language input; and

one or more terms in the natural language text based transcription for the second natural language input.

16. The method of claim 1, wherein the associating the first mood state with the first plurality of natural language inputs is further based on:

determining a frequency of the repetition of the portion of the first natural language input comprised in the first plurality of natural language inputs.

17. The method of claim 1, wherein the first content service comprises content corresponding to the first mood state.

18. The method of claim 1, wherein the first content service is further determined based on one or more of:

sex of a user, pitch of voice of the user, or age of the user.

19. A method comprising:

receiving, by a computing device, a series of commands each associated with accessing content;

determining, based on a correlation between one or more terms in a first command of the series of commands and one or more terms in one or more other commands of the series of commands, a repetition of one or more commands in the series of commands;

determining, based on the repetition of one or more of the commands, a mood state associated with the series of commands;

determining, based on the mood state, a content feature; and

sending to a display device, the content feature.

21. The method of claim 19, further comprising:

determining, based on a first natural language command of one or more natural language commands, content candidates, wherein the series of commands comprises the one or more natural language commands; and

wherein the determining the content feature is further based on the content candidates.

22. The method of claim 19, further comprising:

after sending the content feature, receiving a subsequent command comprising an indication of a user action; and

sending, based on the indication of a user action, a second content feature.

23. The method of claim 22, wherein the user action is a natural language command.

20. A method comprising:

generating, by a device, a plurality of natural language transcriptions associated with a plurality of natural language inputs;

determining, based on a correlation between one or more terms in a first natural language transcription of the plurality of natural language transcriptions and one or more terms in one or more other natural language transcriptions of the plurality of natural language transcriptions, a repetition of one or more natural language inputs in the plurality of natural language inputs;

determining, based on the repetition of one or more natural language inputs, a mood state associated with the plurality of natural language transcriptions;

determining a content feature based on the mood state associated with the plurality of natural language transcriptions; and

providing the content feature.

24. The method of claim 20, wherein the determining the mood state comprises:

determining the mood state based on a frequency of the one or more terms.

25. The method of claim 20, further comprising:

after providing the content feature, receiving one or more indications of one or more user actions; and

sending, to a display device and based on the one or more indications of one or more user actions, a second content feature associated with the plurality of natural language inputs.

26. The method of claim 25, wherein the one or more user actions comprise one or more natural language inputs.