Performing cognitive operations based on an aggregate user model of personality traits of users
First Claim
1. A method, in a natural language processing (NLP) system comprising a processor and a memory, the method comprising:
- receiving, by the NLP system, a plurality of communications associated with a communication system, over a predetermined time period, from a plurality of end user devices;
identifying, by the NLP system, for each communication in the plurality of communications, a user submitting the communication to thereby generate a set of users comprising a plurality of users associated with the plurality of communications;
retrieving, by the NLP system, a user model for each user in the set of users, wherein the user model specifies at least one personality trait of a corresponding user;
generating, by the NLP system, an aggregate user model that aggregates the at least one personality trait of each user in the set of users together to generate an aggregate representation of the personality traits of the plurality of users in the set of users; and
performing, by the NLP system, a cognitive operation based on the aggregate use model.
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Abstract
Mechanisms, in a natural language processing (NLP) system are provided. The NLP system receives a plurality of communications associated with a communication system, over a predetermined time period, from a plurality of end user devices. The NLP system identifies, for each communication in the plurality of communications, a user submitting the communication to thereby generate a set of users comprising a plurality of users associated with the plurality of communications. The NLP system retrieves a user model for each user in the set of users, which specifies at least one attribute of a corresponding user. The NLP system generates an aggregate user model that aggregates the at least one attribute of each user in the set of users together to generate an aggregate representation of the attributes of the plurality of users in the set of users. The NLP system performs a cognitive operation based on the aggregate user model.
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Citations
23 Claims
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1. A method, in a natural language processing (NLP) system comprising a processor and a memory, the method comprising:
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receiving, by the NLP system, a plurality of communications associated with a communication system, over a predetermined time period, from a plurality of end user devices; identifying, by the NLP system, for each communication in the plurality of communications, a user submitting the communication to thereby generate a set of users comprising a plurality of users associated with the plurality of communications; retrieving, by the NLP system, a user model for each user in the set of users, wherein the user model specifies at least one personality trait of a corresponding user; generating, by the NLP system, an aggregate user model that aggregates the at least one personality trait of each user in the set of users together to generate an aggregate representation of the personality traits of the plurality of users in the set of users; and performing, by the NLP system, a cognitive operation based on the aggregate use model. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A computer program product comprising a non-transitory computer readable storage medium having a computer readable program stored therein, wherein the computer readable program, when executed On a computing device implementing a natural language processing (NLP) system, causes the computing device to:
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receive, by the NLP system, a plurality of communications associated with a communication system, over a predetermined time period, from a plurality of end user devices; identify, by the NLP system, for each communication in the plurality of communications, a user submitting the communication to thereby generate a set of users comprising a plurality of users associated with the plurality of communications; retrieve, by the NLP system, a user model for each user in the set of users, wherein the user model specifies at least one personality trait of a corresponding user; generate, by the NLP system, an aggregate user model that aggregates the at least one personality trait of each user in the set of users together to generate an aggregate representation of the personality traits of the plurality of users in the set of users; and perform, by the NLP system, a cognitive operation based on the aggregate user model. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22)
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23. An apparatus comprising:
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a processor; and a memory coupled to the processor, wherein the memory comprises instructions which, when executed by the processor, cause the processor to; receive a plurality of communications associated with a communication system, over a predetermined time period, from a plurality of end user devices; identify for each communication in the plurality of communications, a user submitting the communication to thereby generate a set of users comprising a plurality of users associated with the plurality of communications; retrieve a user model for each user in the set of users, wherein the user model specifies at least one personality trait of a corresponding user; generate an aggregate user model that aggregates the at least one personality trait of each user in the set of users together to generate an aggregate representation of the personality traits of the plurality of users in the set of users; and perform a cognitive operation based on the aggregate user model.
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Specification