Method and apparatus for routing voice calls over voice over internet protocol networks

• US 10,367,731 B2
• Filed: 03/11/2016
• Issued: 07/30/2019
• Est. Priority Date: 03/11/2016
• Status: Active Grant

• Current Assignee: Unified Office, Inc.
• Original Assignee: Unified Office, Inc.
• Inventors: Phelan, Thomas R., Pasquale, Raymond
• Primary Examiner(s): Oveissi, Mansour
• Application Number:
  US15/067,648
• Publication Number:
  US 20170264539A1
• Time in Patent Office: 1,236 Days
• CPC Class Codes: H04L 41/5087 wherein the managed service relates to voice services management of VoIP services H04M7/0081
• CPC Class Codes: H04L 43/08 Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
• CPC Class Codes: H04L 43/0829 Packet loss
• CPC Class Codes: H04L 43/0852 Delays
• CPC Class Codes: H04L 43/0864 Round trip delays
• CPC Class Codes: H04L 43/087 Jitter
• CPC Class Codes: H04L 43/091 Measuring contribution of individual network components to actual service level
• CPC Class Codes: H04L 45/70 Routing based on monitoring results
• CPC Class Codes: H04L 65/1053 IP private branch exchange [PBX] functionality entities or arrangements circuit switched PBXs H04M3/00
• CPC Class Codes: H04L 65/80 Responding to QoS
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04M 3/2236 Quality of speech transmission monitoring
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04M 7/009 in systems involving PBX or KTS networks

Abstract

A method is provided for improving voice quality of Voice over IP networks in which a highest-quality routing protocol is interposed between a local IP PBX exchange and a cloud-based Internet service provider server to which calls are to be routed, wherein the highest-quality routing protocol detects the quality of the voice channel between the local IP PBX exchange and cloud-based Internet service provider servers and routes voice calls to that cloud-based Internet service provider server exhibiting the highest voice call quality, with the highest voice quality server connection determined by detecting lost packets and packet delay between the local IP PBX exchange and a server.

Claims

1. A system for connecting Voice over Internet Protocol (IP) calls, the system comprising:

one or more premise-based telephones;

a local premise-based IP private branch exchange (PBX) exchange coupled to said one or more premise-based telephones;

a plurality of cloud-based session border controller switches in communication with the local premise-based IP PBX exchange; and

a plurality of cloud-based Internet service provider server, wherein each respective one of the plurality of cloud-based Internet service provider servers is associated with a corresponding one of the plurality of cloud-based session border controller switches and is configured to couple calls to public switched telephone networks; and

a highest-quality routing protocol, activated or executed at the local premise-based IP PBX exchange,

wherein the highest-quality routing protocol;

detects a voice channel quality for each respective one of a plurality of voice channels between the local premise-based IP PBX exchange and the plurality of cloud-based Internet service provider servers, and

routes a voice call to a particular one of the cloud-based Internet service provider servers via whichever one of the voice channels has a highest detected voice channel quality,

wherein the local IP PBX exchange has a packet string generator for periodically generating packet strings and transmitting the packet strings to echo modules in the Internet service provider servers, wherein each of the Internet service provider servers has one of the echo modules and each of the each respective one of the echo modules is configured to echo any transmitted packets back to the local IP PBX exchange, and

wherein the local IP PBX exchange has one or more detectors for detecting a number of lost packets and packet delay associated with each of the servers based on one or more of the transmitted and echoed packet strings and for generating a score reflective of said lost packets and packet delays.

2. The system of claim 1, wherein

the lower the score, the lower the number of lost packets and the lower packet delays,

said local IP PBX exchange including a comparator for comparing the scores associated with each of said servers and for routing voice calls from and to said premise-based telephones to that server having the lowest score, thereby to improve audio quality of the voice call.

3. The system of claim 2, and further including a load factor detector at said local IP PBX exchange for detecting the load at each of said servers and for adjusting the score of a server based on the load at said server.

4. The system of claim 3, wherein a load request is transmitted independently of said packet string.

5. The system of claim 4, wherein said load request is timed so as not to interfere with the transmission or receipt of said packet string.

6. The system of claim 2, wherein said local IP PBX exchange initiates said packet string every 20 to 40 seconds.

7. The system of claim 6, wherein said packet string is generated automatically and without regard to voice over IP calls processed by said local IP PBX exchange.

8. The system of claim 7, wherein once said local IP PBX exchange module is connected to a cloud-based server, the voice call stays connected to the selected server until the voice call is terminated.

9. The system of claim 7, wherein said packet string is transmitted utilizing a user datagram protocol.

10. The system of claim 1, wherein said savers include multiple remotely located servers in different geographic locations such that an outage of one saver does not affect the operation of other servers.

11. The system of claim 1, wherein the quality of said voice channel is determined by the number of lost packets and packet delay.

12. The system of claim 1, wherein the quality of said voice channel is determined by a history of lost packets and packet delays to introduce hysteresis.

13. The system of claim 1, wherein the highest-quality routing protocol at the local premise-based IP PBX exchange comprises routing protocol software that:

receives data representing lost packets, delayed packets, and load levels from the detector;

detects a voice channel quality between the local IP PBX exchange and each of the plurality of cloud-based Internet service provider servers;

selects a particular voice channel to one of the cloud-based Internet service provider servers based on the detected voice channel qualities; and

routes the voice call from one of the premises-based telephones via the particular voice channel to the cloud-based Internet service provider server.

14. A method for improving voice quality of a Voice over IP network in a system comprising one or more premise-based telephones;

a local premise-based IP private branch exchange (PBX) exchange coupled to said one or more premise-based telephones;

a plurality of cloud-based session border controller switches in communication with the local premise-based IP PBX exchange; and

a plurality of cloud-based Internet service provider servers, wherein each respective one of the plurality of cloud-based Internet service provider servers is associated with a corresponding one of the plurality of cloud-based session border controller switches and is configured to couple calls to public switched telephone networks, the method comprising;

interposing a highest-quality routing protocol at the local premise-based IP PBX exchange,

detecting, with the highest-quality routing protocol, a quality of voice channel for each respective one of a plurality of voice channels between the local IP PBX exchange and the cloud-based Internet service provider servers;

routing a voice call to a particular one of the cloud-based Internet service provider server via whichever one of the voice channels that exhibits the highest voice call quality,

wherein detecting the quality of the voice channel comprises;

periodically transmitting packet string to form a packet string generator in the local premise-based IP PBX exchange to echo modules in the Internet service provider servers, wherein each one of the Internet service provider servers has one of the echo modules, and each echo module is configured to echo the transmitted packet strings back to the local premise-based IP PBX exchange; and

detecting, with one or more detectors in the local, premise-based IP PBX exchange, a number of lost packets and packet delay associated with each of the cloud-based Internet service provider servers based on one or more of the transmitted and echoed packet string and for generating a score reflective of said lost packets and packet delays.

15. The method of claim 14, wherein the highest voice quality saver connection is determined by detecting the lost packets and the packet delay between the local premise-based IP PBX exchange and each of the cloud-based Internet service provider servers.

16. The method of claim 14, wherein the highest voice quality server connection is determined by a history of lost packets and packet delay between the local IP PBX exchange and a server to introduce hysteresis.

17. The method of claim 14, wherein the highest voice quality server connection is additionally determined by the load on a server.

18. The method of claim 14, wherein highest voice quality is provided by probing of the Internet service provider servers with a packet string and reflecting the packet string as an echo back to the local IP PBX exchange.

19. The method of claim 18, wherein the local IP PBX exchange determines highest voice quality server connection based on the echo reflected back packet strings.

20. The method of claim 19, wherein highest voice quality is determined by the lost packets and packet delays associated with the echo reflected back packet strings.

21. The method of claim 20, wherein highest voice quality is determined by a history of the lost packets and packet delays.

22. The method of claim 20, wherein the highest voice quality is additionally determined by the load on a cloud-based Internet service provider server.

23. The method of claim 14, wherein the highest-quality routing protocol at the local premise-based IP PBX exchange comprises routing protocol software that:

receives data representing lost packets, delayed packets, and load levels from a measurement module;

detects a voice channel quality between the local IP PBX exchange and each of the plurality of cloud-based Internet service provider servers;

selects a particular voice channel to one of the cloud-based Internet service provider servers based on the detected voice channel qualities; and

routes the voice call from one of the premises-based telephones via the particular voice channel to the cloud-based Internet service provider server.

24. A system for connecting Voice over IP calls, the system comprising:

one or more premise-based telephones;

a local premise-based IP PBX exchange coupled to the one or more premise-based telephones, wherein the local premise-based IP PBX exchange comprises;

a measurement module;

a load probe; and

routing protocol software activated or executed on the local IP PBX exchange,

a plurality of cloud-based Internet service provider servers coupled to the local IP PBX exchange, wherein each respective one of the cloud-based Internet service provider servers in configured to couple calls to a public switched telephone network and has;

an associated cloud-based session border controller switch in communication with the local premise-based IP PBX exchange; and

an echo module;

wherein the local premise-based IP PBX exchange sends a packet string every 20 to 40 seconds to all of the session border controller switches, and wherein the packet strings are reflected by the echo modules back to the local premise-based IP PBX exchange, at which point the measurement module measures packet delay and packet loss,

wherein the load probe of the local premise-based IP PBX exchange transmits probes to probe load levels on each of the plurality of cloud-based Internet service provider servers and reports back the load levels to the measurement module,

wherein the local premise-based IP PBX exchange, utilizing the routing protocol software being activated or executed on the local premise-based IP PBX exchange;

detects the quality of the voice channel between the local premise-based IP PBX exchange and each respective one of the plurality of cloud-based servers and routes a voice call to the particular one of the cloud-based servers that exhibits the highest voice call quality,

wherein detecting the quality of the voice channel comprises;

periodically transmitting packet strings to from a picket string generator in the local premise-based IP PBX exchange to echo modules in the Internet service provider servers, wherein each one of the Internet service provider servers has one of the echo modules, and each echo module is configured to echo the transmitted packet strings back to the local premise-based IP PBX exchange; and

detecting, with one or more detectors in the local, premise-based IP PBX exchange, a number of lost packets and packet delay associated with each of the cloud-based Internet service provider servers based on one or more of the transmitted and echoed packet strings and for generating a sore reflective of said lost packets and packet delays.

25. The system of claim 24, wherein the local IP PBX exchange, utilizing the routing protocol software being activated or executed on the local IP PBX exchange:

receives data representing the measured lost packets, delayed packets, and load levels from the measurement module;

detects a voice channel quality between the local IP PBX exchange and each respective one of the plurality of cloud-based Internet service provider servers;

selects a particular voice channel from the local IP PBX exchange to one of the cloud-based Internet service provider servers based on the detected voice channel qualities; and

routes a voice call from one of the premises-based telephones via the particular voice channel to the cloud-based Internet service provider server.