System and method for connecting a user to business services
First Claim
Patent Images
1. An apparatus configured to interact with a user, comprising:
- an audio input device configured to receive spoken audio input from a user; and
one or more processors that are configured to perform a method comprising the steps of;
interpreting a spoken request from a user to communicate with a business that is received via the audio input device;
determining whether at least one voice application relevant to the goods and/or services provided by the business is available;
performing at least one voice application that is relevant to the goods and/or services provided by the business for the user when a voice application relevant to the goods and/or services provided by the business is available, wherein the voice application is performed, at least in part, on the apparatus; and
establishing a communications channel between the user and the business when no voice application relevant to the goods and/or services of the business is available.
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Abstract
A system and method for interacting with a user receives a request from the user to be connected to a business. The system then checks to determine if a voice application has been prepared for that business, or to determine if there are any voice applications that are relevant to the goods and/or services provided by the business. If so, the system performs the voice application for the user, instead of connecting the user to the business. If no such voice applications exist, then the system proceeds to connect the user to the business.
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Citations
22 Claims
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1. An apparatus configured to interact with a user, comprising:
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an audio input device configured to receive spoken audio input from a user; and one or more processors that are configured to perform a method comprising the steps of; interpreting a spoken request from a user to communicate with a business that is received via the audio input device; determining whether at least one voice application relevant to the goods and/or services provided by the business is available; performing at least one voice application that is relevant to the goods and/or services provided by the business for the user when a voice application relevant to the goods and/or services provided by the business is available, wherein the voice application is performed, at least in part, on the apparatus; and establishing a communications channel between the user and the business when no voice application relevant to the goods and/or services of the business is available. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. An apparatus configured to interact with a user, comprising:
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an audio input device configured to receive spoken audio input from a user; and one or more processors that are configured to perform a method comprising the steps of; interpreting a spoken request from a user to communicate with a business that is received via the audio input device; determining whether at least one voice application that has been created for the business is available; performing for the user at least one voice application that has been created for the business when a voice application that has been created for the business is available, wherein the voice application is performed by a voice applications agent that is resident, at least in part, on apparatus; and establishing a communications channel between the user and the business when no voice application that has been created for the business is available. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22)
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Specification