Automatic distribution of inmate phone recordings

• US 10,367,936 B2
• Filed: 06/23/2017
• Issued: 07/30/2019
• Est. Priority Date: 09/10/2007
• Status: Active Grant

• Current Assignee: DSI-ITI, Inc.
• Original Assignee: DSI-ITI, Inc.
• Inventors: Rokosky, James P., Gerlach, Thomas C., Bambocci, Anthony R.
• Primary Examiner(s): Phan, Joseph T
• Application Number:
  US15/632,066
• Publication Number:
  US 20170295279A1
• Time in Patent Office: 767 Days
• CPC Class Codes: H04L 51/08 Annexed information, e.g. attachments
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/06 specially adapted for file transfer, e.g. file transfer protocol [FTP]
• CPC Class Codes: H04M 2203/301 Management of recordings
• CPC Class Codes: H04M 2203/303 Marking
• CPC Class Codes: H04M 2203/558 Databases
• CPC Class Codes: H04M 2203/6009 Personal information, e.g. profiles or personal directories being only provided to authorised persons
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/53366 Message disposing or creating aspects

Abstract

Embodiments for automatically distributing phone call recordings to interested parties generally include associating one or more forwarding criteria with each of one or more interested parties, establishing a phone call from a calling party to a destination number through an institutional phone system, recording the phone call, and, if the phone call satisfies one or more forwarding criteria associated with one or more interested parties, automatically distributing the recording of the phone call to the at least one interested party associated with the satisfied one or more forwarding criteria. Distribution may be by e-mail, by uploading the recording to a website that interested parties (and preferably only interested parties) can access, by queuing the recordings for export to physical media, and/or through a voice mail system. Calls may be selected for distribution based on the caller, the called party, conversation content, call time, or any other suitable criteria.

Claims

1. A non-transitory computer-readable medium storing instructions that, when executed by a processor, cause the processor to perform operations for automatically distributing a recording of a call to an interested party, the call being placed by a calling party through an institutional system to a destination number, the operations comprising:

associating forwarding criteria with the interested party;

establishing the call from the calling party to the destination number through the institutional system;

recording the call;

determining that the call satisfies the forwarding criteria associated with the interested party;

after the call is completed, setting a data flag; and

in response to the data flag setting, automatically distributing the recording of the call to the interested party, wherein the interested party has been approved by a facility administration associated with the institutional system.

2. The non-transitory computer-readable medium according to claim 1, wherein the associating forwarding criteria with the interested party comprises associating a calling party identity with the interested party.

3. The non-transitory computer-readable medium according to claim 1, wherein the associating forwarding criteria with the interested party comprises associating the destination number with the interested party.

4. The non-transitory computer-readable medium according to claim 1, wherein the associating forwarding criteria with the interested party comprises associating a time of call with the interested party.

5. The non-transitory computer-readable medium according to claim 1, wherein the associating forwarding criteria with the interested party comprises associating a conversation content with the interested party.

6. The non-transitory computer-readable medium according to claim 1, wherein the associating forwarding criteria with the interested party comprises associating two or more of the following with the interested party:

calling party identity, destination number, time of call, and conversation content.

7. The non-transitory computer-readable medium according to claim 1, wherein the automatically distributing the recording of the call to the interested party comprises e-mailing a copy of the recording of the call to the interested party.

8. The non-transitory computer-readable medium according to claim 1, wherein the automatically distributing the recording of the call comprises:

storing the recording of the call, with a media burner, on a physical medium; and

providing the interested party with access to the physical medium.

9. The non-transitory computer-readable medium according to claim 1, wherein the automatically distributing the recording of the call comprises:

placing the recording of the call in an export queue; and

exporting the recording of the call from the export queue to a media burner on a scheduled basis.

10. The non-transitory computer-readable medium according to claim 1, wherein the automatically distributing the recording of the call to the interested party comprises uploading the recording of the call to a website.

11. The non-transitory computer-readable medium according to claim 1, wherein the automatically distributing the recording of the call to the interested party further comprises providing access to the recording of the call through a voice mail system.

12. The non-transitory computer-readable medium according to claim 1, further comprising:

establishing a second call from a second calling party to a second destination number through the institutional system;

recording the second call;

determining that the second call does not satisfy the forwarding criteria associated with the interested party; and

storing without automatically distributing, the recorded second call into a memory.

13. The non-transitory computer-readable medium according to claim 1, wherein the associating forwarding criteria with the interested party comprises:

establishing a data record including at least contact information for the interested party and the forwarding criteria; and

storing the data record in a recipients database.

14. The non-transitory computer-readable medium according to claim 1, further comprising enclosing the recording of the call in a security wrapper prior to automatically distributing the recording of the call to the interested party.

15. A non-transitory computer-readable medium storing instructions that, when executed by a processor, cause the processor to perform operations for automatically distributing a recording of a call to an interested party, the operations comprising:

storing a recipient record in a recipients database, the recipient record including identity information of the interested party and forwarding criteria to specify conditions for determining when the recording of the call will be forwarded;

establishing a telephonic connection between a calling party and a called party through an institutional system;

recording the call between the calling party and the called party;

identifying the recipient record whose forwarding criteria are met by information associated with the call;

after the call is completed, setting a status flag to indicate that the recording of the call is available for forwarding; and

in response to a change in status of the status flag, automatically distributing the recording of the call to the interested party, wherein the interested party has been approved by a facility administration associated with the institutional system.

16. The non-transitory computer-readable medium according to claim 15, wherein the automatically distributing the recording of the call comprises:

encrypting the recording of the call using an encryption key to create an encrypted recording; and

exporting the encrypted recording.

17. The non-transitory computer-readable medium according to claim 16, wherein the encryption key is a public key associated with a private/public key system.

18. The non-transitory computer-readable medium according to claim 15, wherein the automatically distributing the recording of the call comprises:

storing the recording of the call, with a media burner, on a physical medium; and

providing the interested party with access to the physical medium.

19. The non-transitory computer-readable medium according to claim 15, wherein the automatically distributing the recording of the call comprises:

placing the recording of the call in an export queue; and

exporting the recording of the call from the export queue to a media burner on a scheduled basis.

20. The non-transitory computer-readable medium according to claim 15, wherein the automatically distributing the recording of the call to the interested party comprises uploading the recording of the call to a website.