Method and apparatus for facilitating purchase transactions associated with a showroom

• US 10,373,225 B2
• Filed: 10/31/2014
• Issued: 08/06/2019
• Est. Priority Date: 10/31/2014
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Zellner, Sam, Mikan, Jeffrey, Pedro, Jeff
• Primary Examiner(s): Flynn, Abby J
• Application Number:
  US14/529,276
• Publication Number:
  US 20160125491A1
• Time in Patent Office: 1,740 Days
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/08 Auctions
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

Aspects of the subject disclosure may include, for example, monitoring a user in a showroom to generate shopping parameters of the user, determining that the user is seeking to purchase a product in the showroom according to the shopping parameters, obtaining user data of the user in response to the determining that the user is seeking to purchase the product, analyzing the user data, selecting interaction data from among a group of interaction data according to the analyzing of the user data, and providing the interaction data to a computing device of a sales agent to enable the sales agent to transact with the user for the purchase of the product. Other embodiments are disclosed.

Claims

1. A method comprising:

monitoring, by a processing system including a processor, a user in a showroom to generate shopping parameters of the user, wherein the monitoring further comprises;

capturing, by the processing system, image data of the user in the showroom, the image data that is captured including an eye image and another image of the user; and

performing, by the processing system, image pattern recognition on the eye image to determine a viewing angle of the user in the showroom, wherein the shopping parameters include the viewing angle of the user;

determining, by the processing system, that the user is seeking to purchase a product in the showroom according to the shopping parameters;

in response to the determining that the user is seeking to purchase the product, determining, by the processing system, an identity of the user by performing image pattern recognition of the another image of the user;

obtaining, by the processing system, user data of the user according to the identity of the user determined by the performing the image pattern recognition of the another image of the user;

analyzing, by the processing system, the user data;

selecting, by the processing system, interaction data from among a group of interaction data according to the analyzing of the user data;

providing, by the processing system, the interaction data to a computing device to enable the computing device to complete a purchase transaction with the user for the purchase of the product; and

completing, by the processing system through the computing device, the purchase transaction.

2. The method of claim 1, wherein the shopping parameters include an activity state of a communication device of the user, wherein the computing device is associated with a sales person at the showroom, and wherein the interaction data includes a price for the product, identification of an alternative product, identification of an accessory for the product, or a combination thereof.

3. The method of claim 2, further comprising:

providing, by the processing system, the interaction data to a display device of the showroom to cause the display device to present an advertisement associated with the interaction data.

4. The method of claim 1, wherein the shopping parameters further include a location of the user in the showroom.

5. The method of claim 1, further comprising determining, by the processing system, other preferences associated with other users, wherein the other users and the user are part of an online social network, and wherein the selecting of the interaction data is based on the other preferences.

6. The method of claim 1, further comprising determining, by the processing system, that the user has not purchased the product in the showroom, wherein the computing device is managed by an online entity that sells the product, and wherein the providing of the interaction data to the computing device is responsive to the determining that the user has not purchased the product in the showroom.

7. The method of claim 6, wherein the providing of the interaction data to the computing device includes providing metadata that describes an interaction of the user at the showroom associated with the product.

8. The method of claim 6, further comprising determining, by the processing system, that the user has purchased the product from the online entity and engaging in revenue sharing with the online entity according to a purchase transaction for the product.

9. The method of claim 1, further comprising adjusting, by the processing system, a configuration of the product according to an adjustment message sent from the system to the product to generate an adjusted product based on the interaction data.

10. The method of claim 1, wherein the determining the identity of the user and the obtaining the user data of the user both include communications with a communication device of the user and wherein the user data includes user preferences according to user input, a transaction history of the user, a media consumption history of the user, demographics of the user, or a combination thereof.

11. The method of claim 1, wherein the providing of the interaction data to the computing device includes providing bundling offers that identify services associated with the product, and wherein the services are provided by third parties.

12. A device comprising:

a processing system including a processor; and

a memory that stores executable instructions that, when executed by the processing system, facilitate performance of operations, comprising;

monitoring a user in a showroom to generate shopping parameters of the user, wherein the monitoring further comprises;

capturing image data of the user in the showroom, the image data that is captured including an eye image and another image of the user; and

performing image pattern recognition on the eye image to determine a viewing angle of the user in the showroom, wherein the shopping parameters include the viewing angle of the user;

determining that the user is seeking to purchase a product in the showroom according to the shopping parameters;

in response to the determining that the user is seeking to purchase the product, performing image pattern recognition of the another image of the user to determine an identity of the user, and obtaining user data of the user in response to the identity of the user that is determined;

analyzing the user data;

selecting interaction data from among a group of interaction data according to the analyzing of the user data; and

providing the interaction data to a computing device to complete a purchase transaction with the user for the purchase of the product.

13. The device of claim 12, wherein the shopping parameters further include an activity state of a communication device of the user, wherein the computing device is associated with a sales person at the showroom, and wherein the interaction data includes a price for the product, identification of an alternative product, identification of an accessory for the product, or a combination thereof.

14. The device of claim 13, wherein the operations further comprise:

providing the interaction data to a display device of the showroom to cause the display device to present an advertisement associated with the interaction data.

15. The device of claim 12, wherein the shopping parameters further include a location of the user in the showroom, eye-tracking data of the user in the showroom, or a combination thereof.

16. The device of claim 12, wherein the operations further comprise determining other preferences associated with other users, wherein the other users and the user are part of an online social network, and wherein the selecting of the interaction data is based on the other preferences.

17. The device of claim 12, wherein the operations further comprise determining that the user has not purchased the product in the showroom, wherein the computing device is managed by an online entity that sells the product, and wherein the providing of the interaction data to the computing device is responsive to the determining that the user has not purchased the product in the showroom.

18. The device of claim 17, wherein the providing of the interaction data to the computing device includes providing metadata that describes an interaction of the user at the showroom associated with the product.

19. The device of claim 17, wherein the operations further comprise determining that the user has purchased the product from the online entity and engaging in revenue sharing with the online entity according to a purchase transaction for the product.

20. A non-transitory machine-readable storage medium, comprising executable instructions that, when executed by a processing system including a processor, facilitate performance of operations, comprising:

monitoring a user in a showroom to generate shopping parameters of the user, wherein the monitoring further comprises;

capturing image data of the user in the showroom, the image data that is captured including an eye image and another image of the user; and

performing image pattern recognition on the eye image to determine a viewing angle of the user in the showroom, wherein the shopping parameters include the viewing angle of the user;

determining that the user is seeking to purchase a product in the showroom according to the shopping parameters;

in response to the determining that the user is seeking to purchase the product, identifying the user by performing image pattern recognition of the another image of the user;

obtaining user data of the user in response to the identifying the user;

analyzing the user data;

selecting interaction data from among a group of interaction data according to the analyzing of the user data; and

providing the interaction data to a computing device to complete a purchase transaction with the user for the purchase of the product.