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Methods, systems, and products for security services

  • US 10,373,453 B2
  • Filed: 09/15/2015
  • Issued: 08/06/2019
  • Est. Priority Date: 09/15/2015
  • Status: Active Grant
First Claim
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1. A method, comprising:

  • determining, by an alarm controller associated with a security system, an alarm condition associated with a sensor identifier;

    retrieving, by the alarm controller, an audio file recorded in real time that describes a personalized evacuation instruction describing an evacuation path;

    querying, by the alarm controller, an electronic database for the sensor identifier associated the alarm condition, the electronic database electronically associating sensor identifiers to conferees to a conference call, the sensor identifiers including the sensor identifier associated with the alarm condition;

    identifying, by the alarm controller, the conferees to the conference call in the electronic database that are electronically associated with the sensor identifier;

    identifying, by the alarm controller, network addresses associated with the conferees identified in the electronic database;

    initiating, by the alarm controller, the conference call to the conferees in response to the alarm condition; and

    playing, by the alarm controller, the audio file recorded in real time that describes the personalized evacuation instruction describing the evacuation path.

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