Methods, systems, and products for security services
First Claim
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1. A method, comprising:
- determining, by an alarm controller associated with a security system, an alarm condition associated with a sensor identifier;
retrieving, by the alarm controller, an audio file recorded in real time that describes a personalized evacuation instruction describing an evacuation path;
querying, by the alarm controller, an electronic database for the sensor identifier associated the alarm condition, the electronic database electronically associating sensor identifiers to conferees to a conference call, the sensor identifiers including the sensor identifier associated with the alarm condition;
identifying, by the alarm controller, the conferees to the conference call in the electronic database that are electronically associated with the sensor identifier;
identifying, by the alarm controller, network addresses associated with the conferees identified in the electronic database;
initiating, by the alarm controller, the conference call to the conferees in response to the alarm condition; and
playing, by the alarm controller, the audio file recorded in real time that describes the personalized evacuation instruction describing the evacuation path.
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Abstract
Personalized notifications of security events are sent. When an alarm condition is determined, a remote notification address may be retrieved. Personalized text may also be retrieved that describes the alarm condition. A notification message may thus be sent to the remote notification address, with the personalized text describing the alarm condition in a user'"'"'s own words. The personalized text may then be converted to speech, thus providing an audible announcement of the alarm condition.
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Citations
17 Claims
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1. A method, comprising:
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determining, by an alarm controller associated with a security system, an alarm condition associated with a sensor identifier; retrieving, by the alarm controller, an audio file recorded in real time that describes a personalized evacuation instruction describing an evacuation path; querying, by the alarm controller, an electronic database for the sensor identifier associated the alarm condition, the electronic database electronically associating sensor identifiers to conferees to a conference call, the sensor identifiers including the sensor identifier associated with the alarm condition; identifying, by the alarm controller, the conferees to the conference call in the electronic database that are electronically associated with the sensor identifier; identifying, by the alarm controller, network addresses associated with the conferees identified in the electronic database; initiating, by the alarm controller, the conference call to the conferees in response to the alarm condition; and playing, by the alarm controller, the audio file recorded in real time that describes the personalized evacuation instruction describing the evacuation path. - View Dependent Claims (2, 3, 4)
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5. A system, comprising:
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a hardware processor; and a memory device, the memory device storing instructions, the instructions when executed causing the hardware processor to perform operations, the operations comprising; receiving an electronic notification message sent from an alarm controller to a mobile device, the alarm controller associated with a security system, the electronic notification message providing a remote notification of a sensor identifier associated with an alarm condition determined by the alarm controller; recording in real time an audio file that describes a personalized evacuation instruction describing an evacuation path; querying an electronic database stored by the mobile device for the sensor identifier, the electronic database electronically associating conferees for a conference call to sensor identifiers including the sensor identifier sent from the alarm controller; identifying the conferees specified by the electronic database that are electronically associated with the sensor identifier; automatically initiating the conference call to the conferees in response to the receiving of the electronic notification message; and playing the audio file recorded in real time that describes the personalized evacuation instruction describing the evacuation path. - View Dependent Claims (6, 7, 8, 9, 10, 11, 12)
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13. A memory device storing instructions that when executed cause a hardware processor to perform operations, the operations comprising:
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determining a sensor identifier associated with an alarm condition generated by an alarm controller associated with a security system; recording in real time an audio file that describes a personalized evacuation instruction describing an evacuation path within a residence; querying an electronic database for the sensor identifier, the electronic database stored by the alarm controller and electronically associating conferees for a conference call to sensor identifiers including the sensor identifier associated with the alarm condition; identifying the conferees in the electronic database that are electronically associated with the sensor identifier; automatically initiating the conference call to the conferees in response to the alarm condition; and playing the audio file recorded in real time that describes the personalized evacuation instruction describing the evacuation path within the residence. - View Dependent Claims (14, 15, 16, 17)
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Specification