System and method for cognitive intervention on human interactions
First Claim
1. A method for intervening in a dialog to provide system-initiated assistive information, the method comprising:
- monitoring a dialog between at least two participants using a separate cognitive entity as a passive monitoring participant in the dialog;
capturing data from a dialog environment containing at least one of the participants, the captured data comprising at least one of content of the dialog and physiological data for one or more participants;
identifying assistive information relevant to the dialog and participants;
using the captured data to determine an intervention index for delivering the assistive information to one or more participants during the dialog; and
intervening in the dialog to deliver the assistive information to one or more participants based on the intervention index;
wherein the cognitive entity identifies the assistive information, determines the intervention index and intervenes in the dialog in real-time based on the monitored content.
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Abstract
A determination regarding whether to intervene in a dialog to provide system-initiated assistive information involves monitoring a dialog between at least two participants and capturing data from a dialog environment containing at least one of the participants. The captured data represent the content of the dialog and physiological data for one or more participants. Assistive information relevant to the dialog and participants is identified, and the captured data are used to determine an intervention index of delivering the assistive information to one or more participants during the dialog. This intervention index is then used to determine whether or not to intervene in the dialog to deliver the assistive information to one or more participants.
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Citations
20 Claims
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1. A method for intervening in a dialog to provide system-initiated assistive information, the method comprising:
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monitoring a dialog between at least two participants using a separate cognitive entity as a passive monitoring participant in the dialog; capturing data from a dialog environment containing at least one of the participants, the captured data comprising at least one of content of the dialog and physiological data for one or more participants; identifying assistive information relevant to the dialog and participants; using the captured data to determine an intervention index for delivering the assistive information to one or more participants during the dialog; and intervening in the dialog to deliver the assistive information to one or more participants based on the intervention index; wherein the cognitive entity identifies the assistive information, determines the intervention index and intervenes in the dialog in real-time based on the monitored content. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A method for intervening in a dialog to provide system-initiated assistive information, the method comprising:
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monitoring a dialog between at least two participants using a separate cognitive entity as a passive monitoring participant in the dialog; capturing data from a dialog environment containing at least one of the participants, the captured data comprising at least one of content of the dialog and physiological data for one or more participants; identifying assistive information relevant to the dialog and participants; and using the captured data to determine an intervention index for delivering the assistive information to one or more participants during the dialog by; determining a value of the assistive information to the dialog and participants in the dialog; and determining an intervention cost on the dialog caused by intervening in the dialog to communicate the assistive information; wherein the cognitive entity identifies the assistive information, determines the intervention index and intervenes in the dialog in real-time based on the monitored content. - View Dependent Claims (16, 17, 18)
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19. A computer-readable storage medium containing a computer-readable code that when read by a computer causes the computer to perform a method for intervening in a dialog to provide system-initiated assistive information, the method comprising using a separate cognitive entity as a passive monitoring participant in the dialog:
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monitoring a dialog between at least two participants; capturing data from a dialog environment containing at least one of the participants, the captured data comprising at least one of content of the dialog and physiological data for one or more participants; identifying assistive information relevant to the dialog and participants; using the captured data to determine an intervention index of delivering the assistive information to one or more participants during the dialog; and intervening in the dialog to deliver the assistive information to one or more participants based on the intervention index; wherein the cognitive entity identifies the assistive information, determines the intervention index and intervenes in the dialog in real-time based on the monitored content. - View Dependent Claims (20)
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Specification