Response retrieval using communication session vectors

• US 10,374,982 B2
• Filed: 06/30/2017
• Issued: 08/06/2019
• Est. Priority Date: 06/30/2017
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Inventors: Koukoumidis, Emmanouil, Johnson, Jr., Joseph Edwin, Mu, Hailong, Schuerman, Matthew W, Wang, Ying
• Primary Examiner(s): Bui, Jonathan A
• Application Number:
  US15/639,282
• Publication Number:
  US 20190007350A1
• Time in Patent Office: 767 Days
• CPC Class Codes: G06F 40/30 Semantic analysis
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]

Abstract

Systems and methods are disclosed for response retrieval using communication session vectors. In one implementation, a first communication session is received. The first communication session includes a first communication. The first communication session is encoded as a first vector. A second vector is identified within a defined proximity of the first vector. The second vector represents a second communication session that includes a second communication. The second communication is provided within the first communication session in response to the first communication.

Claims

1. A system comprising:

a processing device; and

a memory coupled to the processing device and storing instructions that, when executed by the processing device, cause the system to perform operations comprising;

receiving a first communication session comprising a first communication;

identifying an emotion associated with the first communication session;

encoding the first communication session and the emotion as a first vector;

identifying a second vector within a defined proximity of the first vector, the second vector representing a second communication session that includes a second communication; and

responsive to identifying the second vector as being within the defined proximity, providing the second communication within the first communication session in response to the first communication.

2. The system of claim 1, wherein identifying the second vector comprises identifying the second vector based on the emotion.

3. The system of claim 1, wherein encoding the first communication session comprises encoding a plurality of communications as the first vector.

4. The system of claim 1, wherein the first communication session comprises a communication session associated with a first user.

5. The system of claim 1, wherein the second communication session comprises a communication session associated with a second user.

6. The system of claim 1, wherein identifying the second vector comprises identifying the second vector within a vector space.

7. The system of claim 1, wherein identifying the second vector comprises identifying the second vector within a vector index.

8. A method comprising:

receiving a first communication session comprising a first communication;

identifying an emotion associated with the first communication session;

encoding the first communication session and the emotion as a first vector;

based on the emotion, identifying a second vector within a defined proximity of the first vector, the second vector representing a second communication session that includes a second communication; and

providing the second communication within the first communication session in response to the first communication.

9. The method of claim 8, wherein encoding the first communication session comprises encoding a plurality of communications as the first vector.

10. The method of claim 8, wherein the first communication session comprises a communication session associated with a first user.

11. The method of claim 8, wherein the second communication session comprises a communication session associated with a second user.

12. The method of claim 8, wherein identifying the second vector comprises identifying the second vector within a vector space.

13. The method of claim 8, wherein identifying the second vector comprises identifying the second vector within a vector index.

14. A non-transitory computer-readable medium having instructions stored thereon that, when executed by a processing device, cause the processing device to perform operations comprising:

receiving a first communication session comprising a first communication;

identifying an emotion associated with the first communication session;

encoding the first communication session and the emotion as a first vector;

identifying, within a vector space, a second vector within a defined proximity of the first vector, the second vector representing a second communication session that includes a second communication; and

providing the second communication within the first communication session in response to the first communication.

15. The computer-readable medium of claim 14, wherein identifying the second vector comprises identifying the second vector based on the emotion.

16. The computer-readable medium of claim 14, wherein encoding the first communication session comprises encoding a plurality of communications as the first vector.