Response retrieval using communication session vectors
First Claim
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1. A system comprising:
- a processing device; and
a memory coupled to the processing device and storing instructions that, when executed by the processing device, cause the system to perform operations comprising;
receiving a first communication session comprising a first communication;
identifying an emotion associated with the first communication session;
encoding the first communication session and the emotion as a first vector;
identifying a second vector within a defined proximity of the first vector, the second vector representing a second communication session that includes a second communication; and
responsive to identifying the second vector as being within the defined proximity, providing the second communication within the first communication session in response to the first communication.
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Abstract
Systems and methods are disclosed for response retrieval using communication session vectors. In one implementation, a first communication session is received. The first communication session includes a first communication. The first communication session is encoded as a first vector. A second vector is identified within a defined proximity of the first vector. The second vector represents a second communication session that includes a second communication. The second communication is provided within the first communication session in response to the first communication.
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Citations
16 Claims
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1. A system comprising:
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a processing device; and a memory coupled to the processing device and storing instructions that, when executed by the processing device, cause the system to perform operations comprising; receiving a first communication session comprising a first communication; identifying an emotion associated with the first communication session; encoding the first communication session and the emotion as a first vector; identifying a second vector within a defined proximity of the first vector, the second vector representing a second communication session that includes a second communication; and responsive to identifying the second vector as being within the defined proximity, providing the second communication within the first communication session in response to the first communication. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method comprising:
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receiving a first communication session comprising a first communication; identifying an emotion associated with the first communication session; encoding the first communication session and the emotion as a first vector; based on the emotion, identifying a second vector within a defined proximity of the first vector, the second vector representing a second communication session that includes a second communication; and providing the second communication within the first communication session in response to the first communication. - View Dependent Claims (9, 10, 11, 12, 13)
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14. A non-transitory computer-readable medium having instructions stored thereon that, when executed by a processing device, cause the processing device to perform operations comprising:
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receiving a first communication session comprising a first communication; identifying an emotion associated with the first communication session; encoding the first communication session and the emotion as a first vector; identifying, within a vector space, a second vector within a defined proximity of the first vector, the second vector representing a second communication session that includes a second communication; and providing the second communication within the first communication session in response to the first communication. - View Dependent Claims (15, 16)
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Specification