Systems and methods of redactive messaging

• US 10,375,006 B2
• Filed: 04/21/2017
• Issued: 08/06/2019
• Est. Priority Date: 10/01/2012
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Govindaraman, Ashwini
• Primary Examiner(s): Mejia, Anthony
• Application Number:
  US15/494,417
• Publication Number:
  US 20180069824A1
• Time in Patent Office: 837 Days
• Field of Search: 709206
• CPC Class Codes: G06F 21/6245 Protecting personal data, e.g. for financial or medical purposes
• CPC Class Codes: H04L 51/52 for supporting social networking services

Abstract

The technology disclosed relates to embedding private comments in public messages. In particular, it relates to customizing public messages by including private comments that are directed to specific recipients. The private comments are included in the context of the public messages sent to their intended recipients but excluded from the public message when it is sent to other recipients. The private comments can be viewable only to their intended recipients and in the context of the public response. The public response as seen by recipients not intended to receive private comments does not include the private comments. This enables a sender of a private comment to efficiently communicate selected information to specific recipients without burdening all recipients with information which may not be relevant for them. Furthermore, it preserves the overall context of the original message.

Claims

1. A non-transitory computer readable media storing instructions executable by a processor to carry out a method of addressing private comments to restricted recipients in a context of a public message, the method including:

providing a user interface application installed and running within a computing device that visually distinguishes private comments embedded inline with public comments by tagging of the private comments within a message entry area shared by the private and public comments and uses the tagging of the private comments to link the private comments with the restricted recipients to whom they are directed;

receiving input that represents private comments embedded in a public message, which is directed to more recipients than the private comments are directed to, during authoring of the public message; and

directing the private comments privately to the restricted recipients when the public message is dispatched.

2. The non-transitory computer readable media of claim 1, wherein the user interface application displays the private comments and any private responses as one or more supplemental threads.

3. The non-transitory computer readable media of claim 1, wherein identifiers of the restricted recipients include at least typed tags and typed usernames or user handles.

4. The non-transitory computer readable media of claim 1, wherein the identifiers, when displayed in a user interface application, actively hyper-link the private comments to the restricted recipients at various electronic messaging systems.

5. The non-transitory computer readable media of claim 1, further including instructions executable by a processor to carry out:

formatting the public message without blank spaces where a private comment has been removed, whereby it is not apparent to viewers who are not the restricted recipients of the private comment where the private comment was embedded.

6. The non-transitory computer readable media of claim 1, wherein forwarding of the public message by the restricted recipients does not forward the private comments, unless an addressee of forwarded public message was also one of the restricted recipients.

7. A non-transitory computer readable media storing instructions executable by a processor to carry out a method for privately commenting on a public feed item posted in an online social environment, the method including:

providing a user interface application installed and running within a computing device that visually distinguishes private comments embedded inline with public comments by tagging of the private comments within a message entry area shared by the private and public comments;

receiving a request to post a feed item that includes private comments authored in response to a public feed item, which is directed to more recipients than the private comments are directed to, posted in an online social environment; and

directing the private comments privately to the intended recipients when the feed item is posted in the online social environment.

8. The non-transitory computer readable media of claim 7, further including instructions executable by a processor to carry out:

supporting authoring of the private comments in a first online social environment; and

cross-posting the feed item that includes privately delivering the private comments in a second online social environment by using identifiers that are specific to the second online social environment.

9. The non-transitory computer readable media of claim 7, further including instructions executable by a processor to carry out:

supporting threaded private conversations with the intended recipients when they respond to the private comments.

10. The non-transitory computer readable media of claim 7, further including instructions executable by a processor to carry out embedding private content in a profile feed of a user by:

receiving a feed item that holds private content addressed to a user with a profile feed in the online social environment, wherein the profile feed is a stream of feed items posted on a user'"'"'s profile at the online social environment;

linking the private content with the user'"'"'s profile using identifiers that identify the private content and the user; and

privately posting the feed item in the profile feed of the user so that the feed item is viewable only to the user.

11. The non-transitory computer readable media of claim 10, further including instructions executable by a processor to carry out:

supporting creation of the feed item that holds the private content in a first online social environment; and

cross-posting the feed item privately in a user'"'"'s profile at a second online social environment by using identifiers that are specific to the second online social environment.

12. The non-transitory computer readable media of claim 7, further including instructions executable by a processor to carry out embedding private comments in the public feed item by:

receiving input that represents private comments embedded in a public feed item during authoring of the public feed item;

wherein the private comments and intended recipients of the private comments are identified using identifiers that link the private comments with their intended recipients; and

directing the private comments privately to the intended recipients when the public feed item is dispatched.

13. The non-transitory computer readable media of claim 12, further including instructions executable by a processor to carry out:

formatting text of the public feed item without blank spaces where a private comment has been removed, whereby it is not apparent to viewers who are not the intended recipients of the private comments where the private comments were embedded.

14. The non-transitory computer readable media of claim 12, wherein forwarding of the public feed item by the intended recipients of the private comments does not forward the private comments, unless an address of forwarded public feed item was also that of an intended recipient of the private comments.

15. The non-transitory computer readable media of claim 12, wherein the identifiers include at least typed tags and typed usernames or user handles.

16. The non-transitory computer readable media of claim 7, wherein the identifiers are links to accounts that represent the intended recipients at various online social environments.