Communication volume level change detection
First Claim
1. A system, comprising:
- a computer system comprising at least one processor and a memory coupled to the at least one processor, the memory storing program instructions executable by the at least one processor to cause the computer system to;
record a communication;
save resultingly recorded audio of the communication to a first database;
analyze the audio of the communication, the analysis of the audio operable to detect a change in a volume level of the audio that indicates an occurrence of a potential event of interest; and
create and store an information record corresponding to the communication in a second database, wherein the information record includes a directional indication of any increase in the volume level, and any decrease in the volume level in the detected change of the audio that indicates the occurrence of the potential event of interest.
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Accused Products
Abstract
Systems and methods for detecting volume level changes in communications are described herein. In some embodiments, a system comprises a computer system. The computer system comprises at least one processor and a memory coupled to the at least one processor. The memory stores program instructions that are executable by the at least one processor to cause the computer system to perform tasks. The tasks include recording a communication that comprises audio, and analyzing the audio of the communication. The analysis of the audio is operable to detect a change in a volume level of the audio that indicates an occurrence of a potential event of interest. The tasks also include creating and storing an information record corresponding to the communication in a second database. The information record includes an indication of the detected change in the volume level.
9 Citations
19 Claims
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1. A system, comprising:
a computer system comprising at least one processor and a memory coupled to the at least one processor, the memory storing program instructions executable by the at least one processor to cause the computer system to; record a communication; save resultingly recorded audio of the communication to a first database; analyze the audio of the communication, the analysis of the audio operable to detect a change in a volume level of the audio that indicates an occurrence of a potential event of interest; and create and store an information record corresponding to the communication in a second database, wherein the information record includes a directional indication of any increase in the volume level, and any decrease in the volume level in the detected change of the audio that indicates the occurrence of the potential event of interest. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method, comprising:
operating at least one computer system comprising; analyzing audio of a communication to detect a change in a volume level of the audio that indicates an occurrence of a potential event of interest; recording a copy of the communication; and storing a directional indication of any increase in the volume level and any decrease in the volume level in the detected change in an information record corresponding to the communication in a database. - View Dependent Claims (11, 12, 13, 14, 15, 16)
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17. A tangible computer-readable storage medium having program instructions stored thereon that, upon execution by at least one processor of a computer system, cause the computer system to:
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generate and store in a database a communication detail record (CDR) corresponding to a communication; detect a significant volume level change in audio of the communication; and store a flag in the CDR indicating where in the audio of the communication the significant volume level change was detected and indicating direction of any increase in the volume level and direction of any decrease in the volume level. - View Dependent Claims (18, 19)
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Specification